ICTICT523 - Student Assessment Pack(1)

Level 11, 190 Queen St, Melbourne, 3000 Tel: 03 9606 0032 | Web: Unit Result Sheet This form is to be completed by the assessor and is used to record the student assessment Outcome/result for each Unit of Competency. All student submissions (Outlined below) are to be attached to this sheet before placing on the student academic file. Student results are not to be entered into the Student database unless all relevant paperwork is completed and attached to this sheet. Students must complete all assessment tasks as satisfactory (S) to be Competent (C) Student Use Student ID No NTCA230483 Student Name Mandeep Kaur Unit Code ICTICT523 Unit Ti t le Gather data to identify business requirements A s s es s or U s e O n l y  Initial Submission  Re-Submission Please attach the following documentation to this sheet Assessment Outcome Re Assessment Outcome Assessment 1 Written Assessment S NS NA S NS NA Assessment 2 Project S NS NA S NS NA Final Assessment Result for this uni t: C / NYC Comments: A s s ess o r : I declare that I have conducted a f air , valid, reliable and flexible assessment with t his student, and I have provided appropriate f eedback. Assessor Name: Signature: Date: Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights. Name: Mandeep Kaur Signature Mandeep Kaur Date: Document: ICTICT523 - Student Assessment Pack | Version: 1.1 | Page 1 of 2

Level 11, 190 Queen St, Melbourne, 3000 Tel: 03 9606 0032 | Web: ICTICT523 Gather data to identify business requirements Assessment Tool Assessment Resource Summary Assessment Type This is a summative assessment, which requires the assessment to be conducted in conditions that are safe and replicate the workplace Assessment Tasks Assessment Task 1: Written questions Assessment Task 2: Project Document: ICTICT523 - Student Assessment Pack | Version: 1.1 | Page 1 of 2

Level 11, 190 Queen St, Melbourne, 3000 Tel: 03 9606 0032 | Web: Assessment Task 1: Written Assessment Task instructions  This is an individual assessment.  The purpose of this assessment task is to assess the students’ knowledge essential to work and communicate effectively in an ICT environment in a range of contexts and industry settings.  To make full and satisfactory responses you should consult a range of learning resources, other information such as handouts and textbooks, learners’ resources and slides.  All questions must be answered in order to gain competency for this assessment.  You may attach a separate sheet if required.  You must include the following particulars in the footer section of each page of the attached sheets: o Student ID or Student Name o Unit ID or Unit Code o Course ID or Course Code o Trainer and assessor name o Page numbers  This is the first (1) unit assessment task you have to successfully complete to be deemed competent in this unit of competency.  The Written Assessment is comprised of five (5) written questions  You must respond to all questions and submit them to your Trainer/Assessor.  You must answer all questions to the required level, e.g. provide the number of points, to be deemed satisfactory in this task  You will receive your feedback within two weeks - you will be notified by your Trainer/Assessor when results are available QUESTIONS: Q1: Explain the following questions regarding the “client business domain”. a) What is the client business domain? Explain your answer in 100-150 words. Ans. The client business domain refers to the specific area of a client's business operations, encompassing the industry they operate in, their market position, products or services offered, target audience, and overall business strategy. It involves understanding the client's business model, competitive landscape, and the challenges or opportunities they face in their specific sector. This understanding is crucial for tailoring solutions that are not only technically sound but also strategically aligned with the client's business objectives. b) What is the importance of client business domain for the project team and client? (100-150 words) Ans. Understanding the client's business domain is essential for the project team to deliver solutions that are relevant and add value to the client's business. It ensures that the project outcomes align with the client's strategic goals, market positioning, and customer needs. For the client, having a project team knowledgeable about their business domain means receiving more than just technical expertise; they gain a partner who understands their challenges and opportunities and can offer solutions that drive business growth and competitive advantage. Q2: In the given table, explain current industry-accepted hardware and software products, general features and capabilities suited to the project.” Ans. This section would typically include an explanation of various hardware and software products that are commonly accepted and used in the industry. It would detail their general features and capabilities, and how they are suited to the project. Specific examples would be required to complete this answer. Q3: Explain the following question regarding “the role of stakeholders and the degree of involvement in the process.” Document: ICTICT523 - Student Assessment Pack | Version: 1.1 | Page 1 of 2

Level 11, 190 Queen St, Melbourne, 3000 Tel: 03 9606 0032 | Web: a) What is the role of stakeholders in the business and its process? Explain your answer in 100-120 words. Ans. Stakeholders play a crucial role in a business and its processes as they have vested interests in the outcomes of these processes. They can include employees, customers, suppliers, investors, and community members. Their roles range from decision-making, influencing business strategies, providing resources and support, to being directly affected by the business operations. Effective engagement with stakeholders is key to ensuring that business processes align with the needs and expectations of those invested in the company's success. b) What is stakeholder engagement? Explain your answer in 60-70 words. Ans. Stakeholder engagement refers to the process of involving those who have an interest or stake in a business or project. This involves communicating with stakeholders, understanding their concerns and expectations, and involving them in decision-making processes. Effective engagement ensures that stakeholders' needs and viewpoints are considered, leading to more successful and sustainable business outcomes. c) In the given table of the degree of stakeholder involvement, explain the level of their involvement. Ans. This would include an explanation of various levels of stakeholder involvement, ranging from low involvement (where stakeholders may simply be informed about decisions) to high involvement (where stakeholders actively participate in decision-making processes. Q4: Explain the following questions regarding “quality assurance practices when determining the requirements.” a) What is the role of QA in requirement analysis? Explain your answer in 80-120 words. Ans. Quality Assurance (QA) in requirement analysis involves ensuring that all requirements for a project are accurately captured, clearly understood, and feasible. QA plays a critical role in reviewing and validating requirements to prevent misunderstandings or ambiguities that could lead to project issues. This includes checking for completeness, consistency, and alignment with business objectives, and ensuring that the requirements are testable and meet quality standards. b) What are the best quality assurance practices to check requirements? (100-150 words) Ans.  Requirement Reviews : Conducting thorough reviews to identify any gaps or inconsistencies.  Stakeholder Involvement : Engaging with stakeholders to validate and refine requirements.  Traceability : Ensuring each requirement can be traced to business objectives.  Change Management : Implementing a robust change management process for handling requirement modifications.  Testing Alignment : Ensuring requirements are testable and aligning them with test plans and cases. Q5. Explain the following question regarding “examination of hardware, software and communication functionality.” a) In the given table of hardware components, identify the speed, units and description for system examination. Ans. The examination of hardware components would involve identifying the speed, units, and description for each component in a given table. This would typically include processors (CPU), memory (RAM), storage devices, and network interfaces, among others. b) Explain the hardware, software and communication as part of an information system Ans.  Hardware: Refers to the physical components of an information system, like servers, computers, networking devices, which are essential for the system's operation. Document: ICTICT523 - Student Assessment Pack | Version: 1.1 | Page 1 of 2

Level 11, 190 Queen St, Melbourne, 3000 Tel: 03 9606 0032 | Web: Assessment Cover Sheet Please complete cover sheet clearly and accurately for assessment tasks and other types of evidence you submit for your course. All student assessment tasks submissions including any associated checklists where applicable, are to be attached to this cover sheet. Student Use Student ID No NTCA230483 Student Name Mandeep Kaur Unit Code ICTICT523 Unit Title Gather data to identify business requirements Assessment No. 2 Assessment Method Project  Initial Submission  Re-Submission Student Declaration I declare that:  These tasks are my own work.  None of this work has been completed by any other person  These tasks are not plagiarised or colluded with any other student/s.  I have correctly referenced all resources and reference texts throughout these assessment tasks.  I have read and understood NTCA’s policy on Plagiarism, cheating and collusion and understand that if I am found to be in breach of this policy, disciplinary action may be taken against me by NTCA.  I have a copy of my assessment work with me, which I can produce if the original is lost. Student Signature: Mandeep Kaur Submission Date: Assessor Use Only Outcome Satisfactory / Not Satisfactory Assessor Feedback: Assessor Name: Signature: Date: Student Submission Receipt: Your submission has been received. Please keep a copy of this record. Student ID & Name : ……………………………….…………………….….. Submission Date: …………………..……………………………. Unit Code : ………………………………..……………… Assessment No & Method: ……………………………………..….……..………….  Initial Submission  Re-Submission Received By (Name): …………………………………….…. Signature: …………………..……….. Date: …………………..……………….. The results will be updated within twenty-one (21) days from your final submission . Please check your student portal regularly to make sure that your results are updated. If there are any discrepancies, please discuss with the Trainer/Student Support Officer. Document: ICTICT523 - Student Assessment Pack | Version: 1.1 | Page 1 of 2

Level 11, 190 Queen St, Melbourne, 3000 Tel: 03 9606 0032 | Web: Assessment Task 2 - Project Task instructions  This is the second (2) assessment task you have to successfully complete to be deemed competent in this unit of competency.  This assessment task requires you to complete a project  You are required to gather data to identify business requirements in this assessment task.  You will receive your feedback within two weeks - you will be notified by your trainer/assessor when results are available.  You must attempt all activities of the project for your trainer/assessor to assess your competency in this assessment task. Scenario: Design Excellence is a small interior design business provides consultancy and installation services specialising in kitchen and bathroom designs within the greater Sydney region. They provide these services to both individual clients and a number of architectural firms who sub-contract projects for their clients. They have been in operation for 12 years and have worked extensively on a wide range of contracts. They currently promote their services via their website and social media channels included Facebook, Twitter, and Instagram. They also advertise in selected design magazines and on selected radio stations. Design Excellence works with a large number of other businesses and trade sub-contractors when undertaking installation work. This includes ordering bathroom and kitchen products, as well as installation and fitting of kitchens and bathrooms. The organisational chart of Design Excellence is provided below: Recently Design Excellence work premises were extensively damaged in a large fire that started in a neighbouring business. As a result of this, the entire contents of the building including its entire network was destroyed, and insurance costs are currently being assessed. While some business data was lost, most of it can be recovered as the business houses backup facilities offsite. Because of the recent disaster, and the delays in rebuilding the old premises, Design Excellence has found a newly refurbished premise in the surrounding area, and will be moving to these premises in the near future. The premises have already been pre-cabled with Category 6 Ethernet cable. As this is the case, the hardware components just need to be determined and purchased, along with any software requirements to configure and manage the network, and to allow employees to complete their normal work tasks. Document: ICTICT523 - Student Assessment Pack | Version: 1.1 | Page 1 of 2

Level 11, 190 Queen St, Melbourne, 3000 Tel: 03 9606 0032 | Web: While the website, the social media accounts, Intranet files, and most of the business internal work files were backed up and can be restored, most of the applications used by the employees and their associated files have been lost. As such, identification of whether this software is still appropriate or whether it can be changed should be an important priority for the project. A summary of the main business processes includes:  Designing kitchens and bathrooms for clients  Purchasing supplies which are used in the kitchen and bathroom designs  Organising installation of kitchen and bathrooms including sub-contractors  Normal business operations in relation to sales, marketing, HR, finance, and administration. A portion of the organisations Business Plan is provided below: Mission : to provide design and installation of quality kitchens and bathrooms that exceed customer expectations. Vision : to become Australia’s best kitchen and bathroom designers. Objectives : the current objectives are listed as follows:  To deliver first-class kitchens and bathrooms  To provide customer service excellence beyond expectations  To be a sustainable business Your task for this assessment is to determine the requirements for the new network, so that business operations can be implemented to meet the needs of the business. This should include not only the hardware requirements, but also the software requirements. Design Excellence has Project Management policies and procedures that outline the organisational standards expected for gathering requirements, planning the project through to implementation and to completion. A portion of the project management work procedure for gathering and analysing requirements is provided below: Undertaking an interview and analysing the responses When undertaking a stakeholder interview the facilitator should develop an Interview Agenda using the organisational template. This should be distributed to the invitees prior to the interview time and be used by the facilitator to conduct the interview. During the interview, the facilitator should take notes of the responses and then analysis these using the Interview Question Analysis Document organisational template. Undertaking a survey and analysing the responses When developing a survey, the facilitator should develop it using the Requirements Survey organisational template and then distribute the survey to these stakeholders who will be completing it. Once the survey takers have completed the survey they are to return it to the facilitator who should use the Survey Analysis Document to analyse the survey responses. To complete this assessment task students are required to participate in a meeting using the template provided: When conducting the meeting, you are required to:  Greet the team members.  Discuss the following: o Identify information sources o Gather data Document: ICTICT523 - Student Assessment Pack | Version: 1.1 | Page 1 of 2

Level 11, 190 Queen St, Melbourne, 3000 Tel: 03 9606 0032 | Web: o Prepare data analysis for review  Ensure the understanding of the team members.  Gather feedback from the team members. o Use listening and questioning to elicit the views of others and to clarify or confirm understanding  Discuss the roles and responsibilities of the team members. The team member will:  Clarify their doubts of the team members  Provide feedback on the improvements required After the meeting, you are then required to: • Prepare the meeting minutes template. • Complete the assessments activities, as mentioned. Meeting agenda template: Date/Time: 26 Sep 2023 Location: Meeting Room Chairperson: Terry Jackson Meeting Attendees: Full names and roles Terry Jackson, Mandeep Kaur, Jane Porter, Darren Matthews Agenda Item/Topic Discussion/Outcomes Action Officer Due Date Welcome Terry Jackson welcomed attendees and opened the meeting. N/A N/A Network Upgrade Overview (Agenda item 1) Discuss the scope and objectives of the network upgrade. IT Manager 03/10/2023 Budget and Resources (Agenda item 2) Outline budget constraints and resource allocation. Jane Porter 03/10/2023 Timeline and Milestones (Agenda item 3) Establish key milestones and project timeline. Darren Matthews 03/10/2023 Summary Overall Summary- The team discussed the upcoming network upgrade project, agreed on initial scope and objectives, and identified the need for a detailed project plan. Decision/s-  To proceed with the network upgrade with the specified objectives.  The IT Manager to present Document: ICTICT523 - Student Assessment Pack | Version: 1.1 | Page 1 of 2

Level 11, 190 Queen St, Melbourne, 3000 Tel: 03 9606 0032 | Web: 1 Scope and objectives for network upgrade IT Manager to draft project scope document 03/10/2023 2 Budget limitations and resource needs Jane Porter to confirm available budget 03/10/2023 3 Project timeline and milestones Darren Matthews to prepare a milestones draft 03/10/2023 Signature of attendee 1: Signature of attendee 2: Terry Jackson Mandeep Kaur Signature of attendee 3: Signature of attendee 4: Jane Porter Darren Matthews Document: ICTICT523 - Student Assessment Pack | Version: 1.1 | Page 1 of 2

Level 11, 190 Queen St, Melbourne, 3000 Tel: 03 9606 0032 | Web: Activity 1: (Information sources) In this activity you need to review the scenario, and then provide answers to the following in a word processor: 1. Provide an overview of the business including its business domain. (100-200 words expected) Ans. Design Excellence specializes in kitchen and bathroom design consultancy and installation services, catering to individuals and architectural firms in Sydney. With a mission to exceed customer expectations and a vision to become Australia's top designers, they offer comprehensive services from design to installation, supported by a network of subcontractors. 2. Provide a summary of the old network including the hardware and software used. (100 – 200 words expected) Ans. The old network of Design Excellence included a Windows Server 2012 R2 Standard domain server, Windows 7 Professional desktops, a router/firewall, two 24-port switches, a NAS for storage, network printers, and a UPS. The software suite comprised Microsoft Office and Project 2013, Reckon One, Salesforce, Adobe Reader and Creative Suite, NetBeans IDE, Autodesk AutoCAD, and Samanage. 3. Identify five key stakeholders (apart from yourself) that should have involvement in this project, and what you believe their degree of involvement in this project will be. Ans. 1. Terry Jackson (Managing Director) 2. Darren Matthews (Design Manager) 3. Tina Berry (Sales Manager) 4. Cliff Grant (Marketing Manager) 5. Mohammed Khan (HR Manager) 4. Identify five different potential document based information sources that might be applicable for this project. Ans. 1. Backup files from offsite storage 2. Business Plan and Mission/Vision statements 3. Insurance assessment reports on the fire damage 4. Previous purchase orders and vendor contracts for hardware/software 5. Employee feedback and requirements documents 5. Identify what quality assurance practice you will use to determine the validity of the information gathered. Ans. Implement a cross-verification system where the recovered data is checked against physical records, employee testimonies, and vendor confirmations to ensure accuracy and completeness. 6. Describe current industry accepted hardware and software that is applicable to this project including its features and capabilities. (150 -200 words expected) Ans. Given the pre-cabled premises with Category 6 Ethernet and the backup recovery, consider upgrading to the latest operating systems, such as Windows 10 or 11, and server versions. For software, subscription-based models of Office 365 and Adobe Creative Cloud could offer flexibility and updated features. Hardware should Document: ICTICT523 - Student Assessment Pack | Version: 1.1 | Page 1 of 2

Level 11, 190 Queen St, Melbourne, 3000 Tel: 03 9606 0032 | Web: Questions << 1. Considering our business's mission and vision, what are the critical functionalities our network should support? 2. How does the current budget align with our IT infrastructure needs? 3. What specific software tools do each department require to function optimally? 4. Can you detail the timeline expectations for the network implementation? 5. What are the security and data protection concerns we need to address with the new network? 6. How can IT support and enhance our business's sustainability goals? >> Closing statement << Thank you for your time and valuable insights. Your input is crucial in developing a network that aligns with our business goals and operational needs. >> 2. Undertake the interview as per the developed interview agenda orally. You need to:  Conduct the interview as per the agenda  Use listening and verbal skills to respond to feedback from the stakeholders.  Use note taking skills to document the responses for the interview questions. 3. Document and analysis data gathered during the interview using a word processor. You need to:  Document the response into the organisational template provided below.  Analysis the responses and provide analysis notes on the response. This analysis should detail whether the response is pertinent to the project or not, and its importance if it is. Interview Question Analysis Document Question Response Analysis 1. What are the current limitations of our network that you face in your daily work? "The current network is slow during peak hours, and it's affecting my team's productivity." This response indicates a need for improved network bandwidth and performance optimization, especially during high usage times. It's a critical factor for user satisfaction and productivity. 2. How often do you find the need for "I work from home twice a week, and secure remote access is essential." Remote access capabilities are necessary for flexible work arrangements. Security measures for remote access Document: ICTICT523 - Student Assessment Pack | Version: 1.1 | Page 1 of 2

Level 11, 190 Queen St, Melbourne, 3000 Tel: 03 9606 0032 | Web: remote access to the network? should be a key consideration in the new network design. 3. Are there specific applications that require better network support? "Our design software requires a constant and fast connection to the server for project collaboration." The new network must support high-speed connections for data-intensive applications. It suggests prioritizing network performance for collaborative tools and design software. 4. Do you experience any issues with network security or data privacy? "There have been instances of suspected data breaches, which are concerning." Security is a paramount concern. The new network infrastructure must include robust security protocols to prevent data breaches. 5. How critical is uptime for your department' s operations? "Any downtime significantly disrupts our work and can delay project delivery." High network availability and a solid disaster recovery plan are essential to minimize downtime and maintain business continuity. 6. What improvemen ts would you like to see in the new network infrastructur e? "A more intuitive and user-friendly interface for network management would be helpful." Ease of use in network management tools can improve efficiency. User experience should be factored into the selection of network management software. Activity 3: (Conduct survey) Note: This activity is in continuation of the previous activities For this task you need to develop a survey to identify the network requirements and then analysis the responses to the survey. As with the interview in the previous activity the purpose of the survey is to gather requirements for the network, except in this case you will be using an alternative method to do this. The questions you need to develop need to be designed to gather their feedback so requirements can be determined. Think of questions that relate to their hardware, software, backup, and sustainability needs. Using a survey allows you to collect different types of information than an interview and to a lot more people. As an example you can use a rating type question where users can rate on the question using a scale from 1 to 5, or 1 to 10. Feedback type questions or even closed questions can also be asked. Document: ICTICT523 - Student Assessment Pack | Version: 1.1 | Page 1 of 2

Level 11, 190 Queen St, Melbourne, 3000 Tel: 03 9606 0032 | Web: 3. Once your survey has been completed by your fellow classmates, the assessor will distribute the completed surveys so that you can then a nalysis the responses and provide analysis notes and calculations on the responses using the organisational template provided below.  For feedback type questions this analysis should detail whether the response is pertinent to the project or not, and its importance if it is.  For rating type questions, you should undertake a calculation to determine the result of the responders’ responses. This could be to calculate the average of the responders’ responses or another calculation based on the question asked. Survey Analysis Document Feedback type question Respondee Response Analysis John Smith The network often lags during large file transfers. Indicates a need for increased bandwidth and possibly network segmentation to handle large transfers efficiently. Jane Doe Remote access is cumbersome and feels insecure. Suggests a review and upgrade of remote access protocols, potentially implementing VPN and multi- factor authentication. Alex Johnson It's hard to collaborate on projects in real-time. Points towards the need for better collaboration tools, possibly a shift to cloud-based solutions like Office 365 or Google Workspace. Sarah White I'm not confident in our current data backup solution. Shows a requirement for a more robust, possibly off-site, backup solution to increase data resilience. Mike Brown We need better integration with our CRM and project management tools. Indicates a need for software that can integrate various business operations platforms to streamline workflow. Rating type questions Respondees 1 2 3 4 5 Result Q1 2 1 3 7 12 Average: 4.2 Q2 1 3 5 8 8 Average: 4.0 Q3 3 4 6 7 5 Average: 3.4 Q4 1 2 5 6 11 Average: 4.1 Document: ICTICT523 - Student Assessment Pack | Version: 1.1 | Page 1 of 2

Level 11, 190 Queen St, Melbourne, 3000 Tel: 03 9606 0032 | Web: Q5 4 5 6 5 5 Average: 3.0 Note: you will need a separate table for each feedback type question in your survey, and one table for any rating type questions in your survey. An example is given below for a rating type question: Question 1: How important would you rate having wireless access to your day-to-day work duties on the following scale of 1 to 5: (1 – not needed, 2 – not important, 3 – neutral, 4 – somewhat important, 5 – critically important Respondees 1 2 3 4 5 Result Question 1 3 2 4 3 5 Average of 3.4 Activity 4: (Document analysis) Note: This activity is in continuation of the previous activities For this task you need to develop a report on the analysis of the data you have collected, provide an overview of important factors in the project, and make some recommendations based on your analysis. Using a word processor, you need to use the following organisational template and fill in the information you have gathered over the previous tasks under the appropriate headings and make some recommendations. Note: you should replace any text within the << >> characters. Analysis Report Introduction << Design Excellence, a Sydney-based interior design firm specializing in kitchen and bathroom design, requires a robust network to support its diverse range of services. The old network was a conventional setup with a Windows Server 2012 R2 Standard domain server, client desktops running Windows 7, and standard network peripherals. It supported essential design software and business operations tools but was destroyed in a recent fire>> Project goals << The project aims to rebuild and modernize Design Excellence's IT infrastructure to support existing business processes while providing scalability for future growth. Goals include enhancing network speed, reliability, and security; implementing modern software solutions; and ensuring data is protected against potential disasters.>> Document: ICTICT523 - Student Assessment Pack | Version: 1.1 | Page 1 of 2