HRM 310 7.1 Project Two Investigation Process

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1 7-1 Project Two: Investigation Process Sarah Villanueva Southern New Hampshire University HRM: 310 Employe and Labor Relations Professor Valentine February 25, 2024

2 Investigation Process When a conflict arises, the role of HR is to identify the root of the problem by conducting a thorough investigation. It is necessary that all information is gathered from both parties that are involved then review the policies and procedures. It is crucial that everything does get documented. After the conflict is identified, the next step is to develop an action plan to resolve the issue. There are few ways this can be done, for instance mediation is an effective way to resolve conflicts. HR will work with both parties to find a mutually agreeable solution. Mediation can help encourage active listening and provide a safe space for both parties to speak freely about their needs or concerns. Another plan that HR can provide is training for all employees that addresses conflict and resolution skills. This will help employees with managing emotions and communicating effectively. Lastly, develop or implement additional polices or procedures addressing certain types of conflicts. Ensuring that all employees are aware of these policies and procedures will help them understand their rights and responsibilities in relations to conflict resolution. This will promote fairness and respect in the workplace. Interview Questions During the Investigation Process 1. Can you describe what happened in your own words? 2. How many times has this incident or behavior occurred and was this ongoing? (Naeem, 2023) 3. Has this situation professionally or personally affected you? (Naeem, 2023) 4. What do you believe is the appropriate action that should be taken? 5. Will you be willing to stay with the company? If yes, what can we do for you moving forward? If not, what can we do until you leave?

3 These questions above will let the individual explain what happened in their own words. So, HR can see it through their perspective and if this issue has affected him. Stakeholder Communication The interview questions will be different for supervisors, managers, and executives. Each of these roles have different experiences in these type of situations however, at one point they all had a certain amount of training or experiences regarding conflict. HR has an obligation to gather all the vital information to ensure that an informed decision will be made. They will determine in which way the investigation needs to proceed. HR needs to make sure they are asking the right questions to the right audience. When asking the questions this will help gather precise information and show commitment to resolving the issue. Furthermore, HR needs to make sure each party feels their voice is being heard and acknowledged during the investigation process is essential. This will show the employees that they matter, and HR is listening to them. Employee Communication Union and nonunion employees need to have open and clear communication with supervisors and management. My recommendations of communication methods when speaking about the issue or matter should be verbally and followed by an email. Both parties will have a paper trail if something does occur. This will also allow clear communication between each party and proof of what was said which will create fair and reasonable outcomes. Notices does need to be at least two weeks in advance, however, in the case of emergency situation all employees will need to notify management both verbally and by email. Management will need to make decisions based on emergencies and let the employee leave without any punishment. It is important that

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4 management does be lenient, however, it will be crucial for them to keep track to ensure that employees are not taking advantage.

5 Resources: East, E. B. S. M. (2023, March 18). The role of HR in conflict resolution and mediating workplace disputes . LinkedIn. https://www.linkedin.com/pulse/role-hr-conflict-resolution- mediating/ Naeem, M. (2023, August 20). The 26 best investigative interview questions . Polonious. https://www.polonious-systems.com/26-investigation-interview-questions/

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