CASE 12.2

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Apr 3, 2024

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CASE 12.2: THE ACCOUNTING SOFTWARE INSTALLATION PROJECT INTERNATIONAL BUSINESS MANAGEMENT March 31, 2024 NAME: SHUBHAM VERMA STUDENT ID: 90541135153 SUBMITTED TO: PROF. VIJEYALETCHUMY CHARDESINGGARAN

Table of Contents 1. Why does this attempt at project partnering appear to be failing? ....................... 1 2. If you were Karin, what would you do to get this project back on track? ............... 2 3. What action would you take to keep the project on track? .................................. 3

1. Why does this attempt at project partnering appear to be failing? The attempt at project collaboration seems to be faltering for various reasons:  Communication Breakdown: Despite initial team-building attempts, there appears to be a lack of transparent communication among team members. People are hesitant to voice concerns, leading to misunderstandings and conflicts.  Blame Game: Instead of working together to solve issues, team members resort to blaming each other, creating a toxic environment that undermines trust and relationships.  Lack of Collective Decision-Making: The absence of a clear process for making decisions as a team causes confusion and delays. Some feel decisions are being stalled, adding fuel to tensions.  Uncertainty in Roles: Team members are unclear about their responsibilities, resulting in duplicated efforts and missed deadlines.  Inadequate Conflict Resolution Procedures: The project lacks formal ways to resolve conflicts swiftly, allowing minor disagreements to escalate into major disputes rapidly.  Diminishing Commitment: With time, commitment towards the project and partnership seems to be dwindling. Without strong leadership and continual reinforcement of the benefits of collaboration, shared goals may fade from view.  Procrastination in Issue Resolution: Karin postponed addressing issues promptly, causing them to worsen over time. By delaying meetings and direct confrontation with problems, the situation became harder to manage and required more drastic interventions for resolution. 2. If you were Karin, what would you do to get this project back on track? If I were in Karin's shoes, here's my strategy for getting the project back on the right path:  Let's kick things off by establishing crystal-clear lines of communication. Regular meetings should be set up to give team members a platform to openly talk about obstacles and share updates on progress. It's crucial to foster active listening, respectful discussions, and constructive criticism. Every single voice must be heard and appreciated.  Next up, we need to define roles and responsibilities with absolute clarity. Each team member should have a clear understanding of what they are accountable for within the project framework. It's essential to touch base regularly to ensure everyone is on the same page and address any discrepancies that may arise.  To handle conflicts effectively, we should put in place a well-defined conflict resolution mechanism. Team members should receive training on how to navigate tough conversations and find common ground when disagreements pop up. It's important that everyone knows how to access this support system whenever needed.

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 Let's reinforce the core values of partnership within the team regularly. Remind team members about maintaining a win/win mindset, highlighting the importance of cooperation and collaboration. Share success stories and celebrate achievements made through collective effort.  Hold individuals and teams accountable for meeting their commitments and sticking to agreed-upon processes. Keep a close eye on progress and offer timely feedback to ensure the project stays on track.  Build an environment of transparency and trust where information flows freely among all team members. Establish trust by showcasing reliability, integrity, and consistency in both words and actions.  Identify any roadblocks that are slowing down progress proactively. Collaborate with the team to come up with strategies for mitigating risks and removing obstacles hindering success.  Regularly review current approaches for effectiveness; make adjustments based on feedback received from performance data evaluation sessions as necessary.  Lead by setting an example through strong leadership skills by demonstrating desired behaviours while providing guidance when needed.  Stay connected with your team throughout every phase of the project lifecycle; show unwavering support towards achieving success; remain accessible for questions or assistance while facilitating solutions during challenging times. 3. What action would you take to keep the project on track? To ensure the project stays on the right path, my focus would be on taking proactive steps and continuously enhancing it. Here are some recommended actions to keep in mind: 1. Setting up metrics and KPIs: Defining measurable Key Performance Indicators (KPIs) is essential to keep tabs on the project's well-being. These metrics could cover budget compliance, meeting deadlines, quality checks, and customer satisfaction ratings. It's important to consistently track progress against these goals and provide regular updates. 2. Holding regular reviews: Scheduling periodic checkpoints to evaluate task status, deliverables, and dependencies is crucial. These checkpoints offer opportunities to pinpoint areas needing more attention or resources and adjust plans accordingly.

3. Anticipating and adapting to changes: Acknowledging that change is inevitable in complex projects is key; therefore, establishing a robust change management process is essential. Evaluating proposed changes thoroughly while considering short-term impacts as well as long-term consequences can guide updates to the project plan with input from relevant stakeholders. 4. Fostering a culture of learning: Promoting knowledge sharing, collaboration across functions, and ongoing skill development is vital. Providing workshops, seminars, or coaching sessions tailored to individuals' needs fosters innovation and application of lessons learned from past experiences. 5. Building strong relationships with suppliers: Nurturing close ties with external vendors involves clarifying expectations, aligning incentives, and fostering open communication for seamless integration between internal and external contributions. 6. Effective risk management: Conducting regular risk assessments helps identify potential threats; prioritizing high-impact risks allows for allocating resources effectively to minimize their likelihood or impact systematically monitoring progress on risk mitigation plans. 7. Recognizing achievements: Celebrating team milestones or critical accomplishments boosts morale by publicly acknowledging team members' efforts leading to stronger bonds among them. 8. Adapting to changing circumstances: Being prepared for unexpected developments by staying flexible enough without compromising core principles allows for course correction when needed without losing sight of strategic goals. 9. Utilizing technology innovations like agile methodologies, cloud computing, artificial intelligence, and machine learning can streamline operations enabling real- time visibility into project performance. 10. Striving for continuous improvement through soliciting feedback from team members and stakeholders helps refine processes optimize resource allocation and enhance overall project execution maturity.

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