CDEV8130 Career Management Assignment 4_Mock Interview ( HUNNY VATS 8817275)

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C AREER M ANAGEMENT - CDEV 8130 Assignment 4: Mock Interview Academic Year 2021-2022 Worth 25% of Final Grade Due Date This assignment is due by the end of module thirteen. Purpose Preparing, practicing and reflecting on interviews will support you in improving your interview skills. Explanation of tasks In module 8, you selected a job posting to which you tailored your resume and cover letter. In module 10, you carried on the analysis of that posting to predict interview questions and prepare written responses. During modules 10, 11, and 12, you worked on a series of activities to help you prepare for interviews. Prior to completing the tasks, be sure to review the attached rubrics. Student Name: Hunny Vats Student Number: 8817275 List of activities Module 10: Predicting Questions (Fit and Competence), Preparing using the STAR Method Predicting Questions Using job posting complete the following worksheet. Aim to predict 5-10 questions based on the posting. Statement From the posting KEY WORDS Predicted Question Fit The Shipping/logistics Coordinator role is responsible for performing various administrative tasks such as picking orders, custom documentation, packing slips arranging trucking, communicating with customers. Ensuring our customers are supplied with required products in a timely fashion. The Shipping Coordinator role is responsible for administrative duties including production and maintenance of shippers and  Administrative tasks  High level accuracy in work  Picking and Packing of orders  Maintaining paperwork  Organization and time management  What experience do you have in coordinating shipping and logistics operations?  How do you ensure accuracy in the tracking of shipments and deliveries?

customs paperwork, product and shipping labels, and assisting with product inventory. Key to the success of this position is the ability to achieve a high level of accuracy and a timely flow of paperwork as well as an ability to work closely with internal and external customers. POSITION RESPONSIBILITIES  Pick and Pack orders daily  Prepare shipping paperwork for all outgoing shipments  Scan all signed shippers to accounting department in a timely manner  Maintains and update all documents related shipping/receiving including bill of lading and customs documents  Perform other duties as assigned  Help maintain weekly inventory counts.  Retrieve records as requested in resolving invoice discrepancies and related problems.  Effectively apply organizational and time management skills to prioritize workload, to problem solve and to adapt to interruptions and change  Sound knowledge of logistics processes and documentation requirements;  Ability to coordinate accurately daily activity between the origination locations and the freight companies including UPS and FedEx to ensure the goods are shipped in the skills  Logistics process knowledge  Customer service  Risk Management  How can we provide exceptional customer service?

most timely and efficient manner;  Exceptional customer service focus and support to clientele;  Attention to detail and thorough, accurate transaction records;  Ability to identify/ manage risks and opportunities during the logistics process in order to ensure optimum results; Competence  Successful completion of a High School diploma.  Previous experience in logistics or customs an asset but not required.  Experience with Microsoft Excel and IQMS an asset.  Ability to work independently and in a self- directed manner as well as collaboratively within a team in a fast-paced and ever-changing environment.  Demonstrated ability to make decisions on quality and accuracy of work and show initiative to initiate positive change and prioritize workload.  Demonstrate the physical and mental capabilities necessary for project and efficient performance of the position. This includes intermittent sitting, standing, walking, and reaching overhead daily.  Experience in Logistics and Customs  Microsoft Excel and IQMS  Self Directed and fast-paced environment  Prioritize workload  Physically and mentally capable  Efficient  Tell us about your experience of working in a fast-paced environment?  Do you have any experience working with Microsoft excel and IQMS?

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Preparing using the STAR Method Now that you’ve predicted some interview questions, take some time to think about how you would answer at least five of those questions. Write the question in the blank and then fill in your response in the table.  First Predicted Question: _ What experience do you have in coordinating shipping and logistics operations? _______________________________________________________________ Situation/Task As an Sorter and Pre-loader at Purolator, I am familiar with the processes of shipment and logistics operations. I am responsible for sorting freight according to their destinations and load them into right vehicles. Action Sorting freight on conveyor belt by memorizing different areas and postal codes of kitchener, Picking up freight from belt and loading them into different designated areas of truck. Results Better knowledge of routes and areas, paying attention to details and working in a fast-paced environment Skills High accuracy, working in a physically challenging environment, standing and working during working hours.  Second Predicted Question: _ How do you ensure accuracy in the tracking of shipments and deliveries? _____________________________________________________________ Situation/Task As an sorter, I am responsible to sort freight according to the addresses, some streets have common names with slight difference and in some cases same streets with different numbers goes to completely different trucks. Action Paying attention to complete address and unit numbers to figure out which side of conveyor and which truck the freight should go. So that any freight won’t go in wrong truck which will lead in delay of delivery Results Better knowledge of different areas of the city, Habit of paying attention to details More accuracy in deliveries. Skills Better memory, more accuracy, working in a fast-paced environment.

Third Predicted Question:__ How can we provide exceptional customer service? ______________________________________________________________ Situation/Task As an customer service representative in India, I was responsible to deal with different types of customers and solve their concerns within least time possible Action We had to deal with angry, sad, calm, patient and different moods of customers and react accordingly in the best possible way. Providing best information and solutions to the customer. Results Having more patience while dealing with customers with different mindset. Solving problems over calls. Skills Better communication skills, working patiently in a mentally challenging environment.  Fourth Predicted Question: _ Tell us about your experience of working in a fast-paced environment? _____________________________________________________________ Situation/Task As an sorter/pre-loader, we work in a very fast-paced environment with continuously moving conveyor belt and freight coming towards us, we have to pay attention to each and every piece, sort them and picking them up at the same time. Action Working together with team and helping each other helps us to cope up with the flow of work. Picking up stuff for someone else if they get too many boxes at same time. Results Completing the work and having enough time to re-check and go through the truck again to check we don’t have anything that does not belongs in the truck. Skills Team working, continuous movement and being active for hours, Time management Fifth Predicted Question: Do you have any experience working with Microsoft excel and IQMS? ________________________________________________________________

Situation/Task As an team leader for an logistics company in India, I was responsible to make reports and maintain data everyday using MS excel and IQMS software. Action Working on these softwares regularly for making reports including charts and tables and submitting them before deadlines Results Better knowledge of Microsoft excel and IQMS, making reports on a regular basis Skills Microsoft excel and IQMS knowledge Module 11: Who Would You Hire? Job Interview Observation Who Would You Hire? Short Answer Now it’s time to put yourself in the shoes of a recruiter to assess how each person performed in the interview. After viewing the video be prepared to answer the following sets of questions. Your responses will be graded. Which candidate would you hire?

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1. Anna 2. Mat What is the number one thing you noticed about Anna’s performance in the interview? Throughout the interview, Anna exudes a lot of confidence. She was able to portray her weakness as her strength, even herself. As she responded to the inquiries, she gave the illustration. What is the number one thing you noticed about Mat’s performance in the interview? Mat is a very simple guy. He provided truthful responses to each query. However, he did not adequately strengthen his responses. Did Anna give specific examples for the interview questions?  Yes  No Did Mat give specific examples for the interview questions?  Yes  No If you were to give Mat one piece of feedback, what would you say to him? I'd encourage him to look the interviewee in the eye while they are speaking. In addition, I'll suggest that he answer by using examples from his experience or previous work to demonstrate his skills. If you were to give Anna one piece of feedback, what would you say to her? I'll advise her to avoid using unnecessary words and to answer the topic succinctly without going into great detail. Module 12: My Mock Interview, Interview Reflection My Mock Interview Be sure of the following items. You must:

1) Select someone to act as “interviewer.” This person does not need to be in the video; however, the questions they ask you must be clear and audible. They will ask you 3 of your predicted questions from the work you did above. 2) Answer your interview questions on video, use the STAR format to orally communicate what you have written in the responses above.  You can either record on your smart phone, webcam, other video recording software, or using a Bongo Video submission. 3) Ensure the video length is between 6 and 10 minutes. 4) Ensure the quality of your video submission is clear and audible (for both the questions and the responses). Interview Reflection What are your first impressions of your performance?  I did my best to maintain my composure.  As the interview goes on, I feel more at ease How did your answer(s) reflect the STAR model? I made an effort to connect my responses to the STAR principle. I answered the questions in a logical order, explaining the situation first, then the action, the outcomes, and the learning. I was able to give an example of my abilities and skills with the use of the STAR model. I related my response to the question using my prior experience. In what ways did practicing help you? I was able to control my anxiety throughout the interview because to my preparation. I can control the timing to some extent now that I've practised a lot. How could you improve your responses? • Because of the time constraint, I'll strive to talk more clearly and choose words that are more appropriate for my response. • I'll do more research on the company before the interview and have a basic understanding of the wage range in the market, which will help me negotiate the salary more effectively.

CDEV8130 Career Management Assignment 4_Mock Interview ( HUNNY VATS 8817275)

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