BSBCUS301-Assessment-1-1

docx

School

Magill College *

*We aren’t endorsed by this school

Course

302

Subject

Business

Date

Nov 24, 2024

Type

docx

Pages

5

Uploaded by ConstableEelMaster765

Report
Assessment 1 Role play scenario 1 Face to face customer complaint Customer : I would like to complain about your deliveries. Staf : I am sorry you are having a difficult time. What may I help you with? Customer : I think your management system is having problems. Staf : I'm sorry. Can you inform the details about this problem? Customer : Of course! When I placed my order last month, I stressed that the cakes had to be delivered before 10 am. So far I have had five deliveries and only one was made in the morning. Staf : I think there was a mistake in coordination. Customer : Twice l have run out of cakes for the lunchtime crowd and a couple of times l have felt that the cakes l had left were losing their freshness. I would have
preferred to have the new ones to ofer. Staf : That is unacceptable. I am truly sorry about the situation. Customer : These late deliveries are costing me money! l have spoken to the driver and rung twice about this matter and each time have been promised morning deliveries. Staf : I am glad that you told me about the problems. Customer : Can I have the cakes by 10 am or not? Staf : From now on, I guarantee that your goods will shipped in time you set. Customer : Thank you for listen to the problem. Staf : Thanks for supporting Thank you please come again. Role play scenario 2 Over the phone customer complaint Staf : Hello! and how may I help you today? Customer : Hello, I would like to place a complaint please. Staf : Okay, and can I ask what is the nature of the complaint?
Customer : I am wanting to know why l am paying $1.40 per item, when my friend gets them for $1.00 each. Staf : I’m sorry sir, what name, to check the list of your order. Customer : Okay, Anna. Staf : Please hold the line for a moment. Customer : Okay. Staf : Okay, I’m sorry to hear that! Reviewing your order. It found that, if there's so much quantity of orders will decrease. So I believe your friends may purchase in large quantities, so a lower price. Customer : Hmmm, I understand. Staf : Thank you for your trust to order with our company. Customer : Thanks for the help. I am very impressed. Staf : Before putting the phone to disturb the satisfaction rating of the service. Scenario 3 Written letter complaint Dear Manager My name is Anna and I am writing to inform you that there seems to be a problem with products for skin. I am ofended because goods not fit for
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
  • Access to all documents
  • Unlimited textbook solutions
  • 24/7 expert homework help
purpose . I bought the above face cream from your shop on 20 November 2017. When I made the purchase your salesperson told me if it helps to reduce acne scars within 7 days and No Mercury. On that basis I decided to make the purchase. I have now discovered it does not live up to the description given and the price is higher than the shop is in the vicinity. I have decided therefore to reject the product and to ask you for a refund of the $150 I paid. I trust this matter can be quickly settled and look forward to your early reply. Yours Sincerely, Written letter respond Dear Esteemed Customer, Thanks for your email to notify us of the difficulties you have been experiencing with our products for skin recently. We are very sorry for such destabilizing encounters you have been faced with. One of our strengths is the way we respond to our customers promptly. Therefore, your recent experience is unjustifiable. I have discussed with our Sales Director, and he has been directed by me to make a complete refund and make a 10% discount on your next purchase. I want to use this opportunity to tell you that I am sorry for the difficulties you have encountered as a result of this problem. It is obvious from this incidence that our employee personnel require adequate training for efective delivery. Thank you for your understanding. For any other question or request for assistance, you can call me directly on 04-9991100
Best regards, Ronald Johnson Customer Service Manager

Related Documents

BCMP 330_Application Assignment_1_Newsletter.pdf
Enhancing Financial Empowerment Through Market Segmentation
Case Study 1 Celebration of Colors 5K Case 4_1.docx
Risk assessment template revised 14July2017 (1).docx
Graduate Org Mgmt and Ld- Self Evaluation Week 3.docx
BUS 2202 - Week 6 WA.docx
Enbridge Inc. Global Value Chain Evaluation.docx
BM7019 Enterprenuer.docx
HRMD 665---Wendy Griffin .docx
Which of the following are important skills that contribute to financial literacy (2).doc
Essay On Company.pdf
BUS 400 4-2 Harvard Business Review Simulation and Journal.docx
Recommended textbooks for you
Text book image
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Text book image
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
SEE MORE TEXTBOOKS
Recommended textbooks for you
Text book image
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Text book image
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
SEE MORE TEXTBOOKS