BSBINS501 Assessment 4 Learner

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St. Patrick's College *

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Nov 24, 2024

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BSBINS501 Implement information and knowledge management systems Learner Instructions 4 (Review) Submission details Students Name Student ID Group Assessor’s Name Assessment Date/s The assessment task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor. Submit this document with any required evidence attached. See specifications below for details. Performance objective The candidate will demonstrate the skills and knowledge required to recommend improvements to systems, policies and practices. Assessment description In response to the Bounce Fitness Simulated Business (provided) and Assessment Tasks 2 and 3, you will answer a set of questions on how you will recommend improvements to systems, policies and practices. You are required to provide a report that addresses all questions in this task. Procedure Read all materials required for this assessment task: this procedure, Bounce Fitness Simulated Business (bounce.precisiongroup.com.au), information supplied in the case study and your completed Assessment Tasks 2 and 3. BSBINS501 Learner Instructions 4 Version: 2.0 Implemented: 2 nd July 2021 To be reviewed: 2 nd July 2023 Responsibility: Operations Manager RTO Code: 0249, CRICOS Provider Code: 03282E © MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page 1 of 5

BSBINS501 Implement information and knowledge management systems Case Study 2 2. Provide answers to the following: 2.1 An analysis of how effective the system was in the 3 months since installation. What were the strengths and weaknesses? Strength and Weaknesses: After the installation of KMS that is knowledge management system in the bounce fitness the results were totally different. As it was expected that the knowledge management system is going to bring change of betterment and improvement in the system and that's what happened after the installation and implementation. It was a very great initiative and something very much required for the company. As they were looking forward to enhance the operations and the mechanism of the bounce fitness as well as they were trying to find themselves in an equilibrium condition on the basis of which they can look forward to invest more in the company and keep growing the business. After the installation of knowledge management system the changes which occur were clearly showing that the decision was well taken and is going to be more beneficial in further upcoming days for the company. BSBINS501 Learner Instructions 4 Version: 2.0 Implemented: 2 nd July 2021 To be reviewed: 2 nd July 2023 Responsibility: Operations Manager RTO Code: 0249, CRICOS Provider Code: 03282E © MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page 2 of 5

BSBINS501 Implement information and knowledge management systems As the new management system was introduced that means this might be possible that as an initiative, the company would have left some gaps to be filled but if we talk about the factual and figurative arguments it clearly shows that the loss or weaknesses were not there and if it would be there it must be at very low possibility whereas the strengths of the company were considered as effective working, lesser complains, sustainability, ease of access. As we are talking about the strength so it won’t be justified if we won’t mention the weaknesses which could be somehow the staff at some location were hesitating to understand and gel in with the new management system, the training for the staff was not given regarding the innovation in syste. 2.2 Discuss how effectively the system is contributing to the intended outcomes. Effective System: Personnel-related calls to head office 3 months prior were most likely to be (Cairns 2), (Brisbane 12), (Melbourne 18), (Sydney 9). These statistics shows that there were several queries in the shape of calls were being received by the bounce fitness. It might be regarding any complains, may be regarding any information. Whereas after the implementation of KMS Personnel-related calls to head office were almost to their extinction. People were getting their queries solved by following steps guided by knowledge management system and that score become (Cairns 0), (Brisbane 2), (Melbourne 4), (Sydney 0). If you talk about the performance of KMS in the head office where the bounce fitness was situated basically after the passage of three months there was not a single malfunction came into the site of management which was a very good sign where as in Brisbane, Melbourne and Sydney just one time malfunction for each city appeared and was resolved very effectively. If we talk about the user friendly nature of KMS we can see very clearly that after a brief survey among the staff most of the findings of survey say that it was very much easy to understand and access to that new management system. On the other hand, taking the suggestion of audience and customers under consideration, the brief survey that was conducted in this regard says that it was very easy for people to use the portal and their accounts. 2.3 Make recommendations for improvements to the system, policy or work practices. Recommendation & Improvement: BSBINS501 Learner Instructions 4 Version: 2.0 Implemented: 2 nd July 2021 To be reviewed: 2 nd July 2023 Responsibility: Operations Manager RTO Code: 0249, CRICOS Provider Code: 03282E © MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page 3 of 5

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BSBINS501 Implement information and knowledge management systems The policy of the company is only required to be innovated or change when all other type of amendments does not give positive results. At this point of time company has no need to change the policies or revise them where is it is very important either 4 bounce fitness or any other company to 1st train their stuff regarding any knew innovations and changes so that on the first point the management of the company itself can perform the job efficiently and effectively. This is not it before implementing and introducing any new management system the company must advertise or circulate customer aware message in which they can deliver this message to their customers that they are going to do some new experiments so be ready for it. Specifications You must submit: ● Submit a 1-2 page report that covers all of the listed requirements ● Print and include any documents you refer to from the Bounce Fitness website Your assessor will be looking for:  Evidence of the ability to make recommendations on improvements to systems, policies and practices. Candidate: I declare that this work has been completed by me honestly and with integrity and that I have been assessed in a fair and flexible manner. I understand that the Institute’s Student Assessment, Reassessment and Repeating Units of Competency Guidelines apply to these assessment tasks. Signature: ___________________ Date: ____/_____/_____ Reference: Asantatmula, V. S. (2005). Outcomes of Knowledge Management Initiatives. International Journal of Knowledge Management 1(2):50-67, 1(2):50-67. Jalagat, R. (2016). The Impact of Change and Change Management in Achieving Corporate Goals and Objectives: Organizational Perspective. International Journal of Science and Research, 5(11):1233-1239. BSBINS501 Learner Instructions 4 Version: 2.0 Implemented: 2 nd July 2021 To be reviewed: 2 nd July 2023 Responsibility: Operations Manager RTO Code: 0249, CRICOS Provider Code: 03282E © MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page 4 of 5

BSBINS501 Implement information and knowledge management systems Lacerda, T. C. (2015). Understanding leadership effectiveness in organizational settings: An integrative approach. PhD in Management, 2- 45. Otley, D., & Ferreira, A. (2009). The design and use of performance management systems: An extended framework for analysis. Management Accounting Research, 263-282 BSBINS501 Learner Instructions 4 Version: 2.0 Implemented: 2 nd July 2021 To be reviewed: 2 nd July 2023 Responsibility: Operations Manager RTO Code: 0249, CRICOS Provider Code: 03282E © MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page 5 of 5

BSBINS501 Assessment 4 Learner

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