BSBTEC403 - A1 Munkhzul Batbold

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Greenwich English College *

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401

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Business

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Nov 24, 2024

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BSBTEC403 Apply digital solutions to work processes Assessment Task 1 Use Digital Workplace Information BSB40120 Certificate IV in Business 1 Z:\++ Course Materials\BSB40120 Certificate IV in Business\Course Units\BSBTEC403 Apply digital solutions to work processes\ Assessment Tools\Assessment 2021\Assessment Task 1 Portfolio V01_09/2021.docx

ASSESSMENT TASK 1 COVER SHEET Please ensure this form is fully completed prior to submitting. This page should be on the front of your assessment and needs to be easily accessible. Student Number: Student Name: Munkhzul Batbold Course BSB40120 Certificate IV in Business Subject: BSBTEC403 Apply digital solutions to work processes STUDENT DECLARATION I hereby certify that:  This assessment task is my own work based on my personal study/research and not the work of another student and/or source.  I have acknowledged all material and sources used to prepare this assessment task.  I have not plagiarised or copied any part of this assessment task from the work of any other student or source either. ( I know the penalties for plagiarism include $200 re- assessment fee)  This assessment task has not previously been submitted.  I am aware of the requirements set by my Trainer & Assessor.  I have retained a copy of this assessment task for my own records.  I have completed all my assessments, tasks & activities (on Moodle®) successfully. Student’s Signature Munkhzul Batbold Date 09/12/2023 2 Z:\++ Course Materials\BSB40120 Certificate IV in Business\Course Units\BSBTEC403 Apply digital solutions to work processes\ Assessment Tools\Assessment 2021\Assessment Task 1 Portfolio V01_09/2021.docx Must Sign

Student instructions This assessment must be based on where you work (or have worked most recently). This Assessment is designed to test the knowledge that you have acquired throughout the unit. Use the following tips to help you answer the questions: Read each question carefully. Check with your trainer or assessor if you are not sure what the question is asking. HINT: Use these questions as subheadings to create a business style report to answer your assessment Your response to each question should aim to provide enough information to answer the question. In most cases, this can be done with just a few paragraphs. Don’t forget to refer to attachments under the heading (question) applicable, e.g. ‘See attached email’. Important: Your assessment must contain this coversheet and your own coversheet (for your “report”) Your answers & assessment submission must be professional in style (Business), content and format. Maximum font size 11 points: Font Arial or Times New Roman; single spacing; clear paragraphs with appropriate punctuation, spellchecking and final submission will need to be proof-read. (i.e., few missing words or typos) In particular:  Use clear, non-discriminatory language  use business-like language  Avoid the use of jargon  Write clearly using plain English  Consider your target audience  Ensure that your responses meet the needs of the target audience (in this case your trainer or assessor).  All of your work must be original. Written answer question guidance  The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.  Note that the following guidance is the minimum level of response required. /var/filecabinet/temp/converter_assets/c0/58/c058ddb179e43503d7df1995f3e61d524c17a20c.docx 3

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Analyse: when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long. Compare: when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long. Contrast: when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long. Describe: when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long. Discuss: when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long. Evaluate: when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long. Examine: when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long. Explain: when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long. Identify: when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long. List: when a question asks you to list something, this means that you are asked to briefly state information in a list format. Outline: when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long. Summarise: when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long. /var/filecabinet/temp/converter_assets/c0/58/c058ddb179e43503d7df1995f3e61d524c17a20c.docx 4

To achieve competency for this unit: All assessment activities in this unit must be successfully completed. The student must achieve a SATISFACTORY result in all the assessment activities in this unit to be deemed COMPENTENT. Students must perform to the standard as expressed by the competency standards of the CUA Training Package. Reasonable Adjustment: Reasonable adjustment is any approved modification or allowance made in assessment to accommodate a disability related function. Reasonable adjustment allows a learner with a disability to participate equitably in assessment procedures and demonstrate required skills and knowledge. Adjustment could be made in the physical environment, the assessment strategies or using assistive technology. Any adjustments made to the assessment must preserve the integrity of the assessment outcome. Ensure that you:  comply with the due date for assessment which your assessor will provide  adhere with your RTO’s submission guidelines  answer all questions completely and correctly  submit work, which is original and, where necessary, properly referenced  submit a completed cover sheet with your work  avoid sharing your answers with other students. /var/filecabinet/temp/converter_assets/c0/58/c058ddb179e43503d7df1995f3e61d524c17a20c.docx 5

Marking and Criteria guide: Assessor and student must read this carefully before assessment. - All parts of the assessment must be completed successfully in accordance with the guidance provided in the Marking guide for the student to achieve competence in this unit. - Students & assessors must note that professionally critical aspects/concepts must be included (e.g., knowledge questions). - All parts (criteria) in the marking guide must be completed successfully for the student to achieve competence in this unit. EDUCATOR to complete. Assessment Task 1 – Use Digital Workplace Information Observation/Assessment Satisfactory / Not Satisfactory Comments 1. The student has determined digital technology trends and innovations describing at least five general trends and innovations in digital technology in the workplace today. Describing each trend or innovation in about a paragraph, briefing explaining the trend/innovation and its application to the workplace. The student has determined digital applications and technology, identifying and reviewing at least two workplace digital applications that focus on workplace communications (i.e. any digital tools that allow two or more people to communicate with each other and that may be written, verbal, visual, audible or a combination of these). Include:  The name of the digital technology  Its use in the workplace  At least one benefit of using the digital technology  How the digital technology is current and innovative /var/filecabinet/temp/converter_assets/c0/58/c058ddb179e43503d7df1995f3e61d524c17a20c.docx 6

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Assessment Task 1 – Use Digital Workplace Information Observation/Assessment Satisfactory / Not Satisfactory Comments The student has determined networking through digital technology, identifying and reviewing at least two workplace technologies used in any area of the workplace e.g. hardware and software, learning management systems, record management and document management systems. Include:  The name of the digital technology  Its use in the workplace  At least one benefit of using the digital technology/application.  How the digital technology is current and innovative. The student had determined networking through digital technology and provided examples of digital technology for networking to form and/or maintain relationships with other individuals or organisations. Describe:  The digital technology application, including its use in the workplace  At least one benefit of using the digital technology/application.  How the digital technology is current and innovative. The student has assessed the validity and reliability of digital information sources listing at least five questions that could be used to determine the validity and reliability of digital information sources. /var/filecabinet/temp/converter_assets/c0/58/c058ddb179e43503d7df1995f3e61d524c17a20c.docx 7

Assessment Task 1 – Use Digital Workplace Information Observation/Assessment Satisfactory / Not Satisfactory Comments The student has listed information sources and listed three of the information sources that you have used to answer the questions above and applied these questions to three of the information sources you have identified. The student has determined intellectual property and discussed (you are required to point out important issues or features and express some form of critical judgement) the following:  Intellectual property risks in relation to digital technology  Legislation and copyright – list at least two Acts and Regulations / Principles that apply.  Name of Act or Regulation that regulates intellectual property and digital content  Its purpose and scope The student has included the strategies to train and support team members when applying digital technologies in a workplace. /var/filecabinet/temp/converter_assets/c0/58/c058ddb179e43503d7df1995f3e61d524c17a20c.docx 8

Assessor Declaration: First Attempt Second Attempt Third Attempt Assessor name Assessor signature Date Assessment outcome: SATISFACTORY NOT SATISFACTORY Resubmission NO YES Date Resubmission must be handled in by: Feedback: Student result response  My performance in this assessment task has been discussed and explained to me.  The feedback that my educator provided to me will assist me to resubmit my assessment. Student signature Munkhzul Batbold Date 09/12/2023 /var/filecabinet/temp/converter_assets/c0/58/c058ddb179e43503d7df1995f3e61d524c17a20c.docx 9

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Activity 1 – Assessment Requirements This assessment requires you to implement two digital solutions in the work processes of an organisation or a work area. You will do this based on the assumption that you are the team leader of:  a community or volunteer group that you are involved in.  a workplace you are currently employed at.  your student group at the college you are studying at. The first part of this project requires you to conduct research on the internet about common digital technologies and software applications used in modern workplaces today for communications, technologies and networks. You will also review trends and innovations as part of your research. You will use digital technology to gather and compile your information into your Assessment Task. Activity 1 – Use Digital Workplace Information Refer to the simulation pack for information on the organisational requirements as well as the student guide: 1. Digital technology trends and innovations. You are required to describe at least five general trends and innovations in digital technology in the workplace today. Describe each trend or innovation in about a paragraph, briefing explaining the trend/innovation and its application to the workplace. Please use sub-headings 1. Increasingly Intelligent Applications The initial step to deploy AI skill involves assessing the maturity and readiness of your business applications. Enterprise architecture and innovation leaders have to identify the use cases to realize the potential AI can bring in. Automate answering your repetitive mundane tasks with the help of AI-powered chatbots. Chatbots are designed to deliver a conversational user experience in the business applications with a minimum learning curve. Apart from automating responses, this trend can also help in addressing support outages, adoption issues and user satisfaction issues in a prominent way. 2. Beginning of the Gen Z Takeover Millennials are more likely to use applications with advanced technologies and flexibility. Additionally, the new generation after millennials, Gen Z, are true digital natives and their preferences will dictate the future of a business’ success for years to come. 3. Voice-Driven Search Voice search is expected to have a deep impact on digital workplaces. Voice recognition technology would help improve customer service, make efficiency savings across the business, and deliver a more personalized, frictionless experience to customers and employees. A virtual assistant topped up with a voice search optimization would be a trend in the years to come. Understanding this concept will go a long way in meeting your workplace goals efficiently. /var/filecabinet/temp/converter_assets/c0/58/c058ddb179e43503d7df1995f3e61d524c17a20c.docx 10

4. Data Security Will Take Centre Stage Organizations are required to adopt platforms that allow employees to transact data securely. This is more applicable to their future needs as data security turns into a key enterprise consideration. IT leaders must enforce periodical checks on security policies to protect user privacy and comply with policy regulations. 5. More Decentralization in the Workplace As businesses are required to undergo digital transformation and grow globally, organizations are left with no choice but to rapidly innovate. This can only be achievable in the present day scenario with decentralization. This structure boosts employee engagement as it instils a sense of ownership and facilitates competitive advantage by leveraging the power of innovation. 9. Digital applications and technology. Identify and review at least two workplace digital applications that focus on workplace communications (i.e. any digital tools that allow two or more people to communicate with each other and that may be written, verbal, visual, audible or a combination of these). Include:  The name of the digital technology  Its use in the workplace  At least one benefit of using the digital technology  How the digital technology is current and innovative ContactMonkey: ContactMonkey offers a one-stop shop for digital employee engagement. Our all-in-one internal communications software lets you create professional internal emails within Outlook and Gmail, listen to your employees with pulse surveys, and measure engagement through powerful analytics. Discover all the ways ContactMonkey’s digital software can help you optimize your internal communications with our free demo or by checking out our internal communications software buyer’s guide. Horizon Workrooms by Meta: Wondering ‘what is digital communication going to look like in the future?’ Horizon offers some foresight. One of the most cutting-edge and advanced digital workplace technologies, Horizon allows remote teams to work in the same virtual space using VR headsets. It boasts improved collaboration and interactivity, and streamlines remote team communication. Document management: The amount of data that is created is on the rise each day. Your organization might produce anywhere from dozens to hundreds of thousands of new documents, spreadsheets, forms, and videos every day. Information about employees, business, customers, operations, marketing etc. should be keep it organized for easy accessibility andtimely insights. A document management system in the cloud can be the best way to manage data. They also serve other purposes apart from managing data. They can be adaptive learning platforms for employees where they can access the information they need in the right sequence. Power search features in these platforms have made it easy to access any file across the organization. Employees can also collaborate easily over all forms of data. Document management systems have evolved into robust products that even offer analytics capabilities for all structured data. Cybersecurity: Ever since data breaches have become bigger concerns, IT leaders have been continuously trying to increase security while providing more spectrums for employees to flex their digital boundaries. Cybersecurity is a built-in element of all cloud based applications. Cloud has reached a position where it is now a more secure mode of data storage than onpremise. /var/filecabinet/temp/converter_assets/c0/58/c058ddb179e43503d7df1995f3e61d524c17a20c.docx 11

Breaches happen from both sides of the wall–internal and external. Internal breaches can be prevented by identifying and creating restrictions (data policies) for sensitive data, and also deploying network, device, and application monitoring systems. Email phishing is the most common channel of external malware attacks. Educating employees about best practices and delegating a sense of responsibility towards data security can greatly help prevent breaches. 10. Networking through digital technology. Identify and review at least two workplace technologies used in any area of the workplace e.g. hardware and software, learning management systems, record management and document management systems. Include:  The name of the digital technology  Its use in the workplace  At least one benefit of using the digital technology/application.  How the digital technology is current and innovative. 11. Networking through digital technology. Provide examples of digital technology for networking to form and/or maintain relationships with other individuals or organisations. Describe:  The digital technology application, including its use in the workplace  At least one benefit of using the digital technology/application.  How the digital technology is current and innovative. These include email, phone calls, video conferencing, and many types of instant messaging like SMS and web chats. Even blogs, podcasts, and videos are considered forms of digital communication. Benefits Digital communication is fast, efficient, and convenient. An employee can have a conversation in real-time with a colleague or client from the opposite side of the world without having to leave their desk. Company leaders can use digital channels to communicate with their entire global workforce at once and use corresponding channels to effectively collect feedback from those employees. It’s key to employee engagement. In fact, most modern marketing initiatives can be viewed as digital communication. Social media campaigns and video ads are simply a way for companies to mass communicate with potential customers in a way that is rapid and cost-effective. Looking at all the business areas that involve digital communication, it’ssafe to say that modern technology has vastly improved the way companies operate. With easy and accessible communication systems, employees can spend their time focusing on more important tasks. The practice of implementing modern digital technology to solve business problems by optimizing processes, improving customer experiences, and delivering new business models. 12. Assessing the validity and reliability of digital information sources. You are required to list at least five questions that could be used to determine the validity and reliability of digital information sources.  What is UW Libraries Search and how do I use it to find resources?  Who can access databases, e-journals, e-books etc. and from where?  How do I cite a source using a specific style? /var/filecabinet/temp/converter_assets/c0/58/c058ddb179e43503d7df1995f3e61d524c17a20c.docx 12

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 How do I find e-books?  Do I have access to this journal 13. Information sources, list three of the information sources that you have used to answer the questions above. Apply these questions to three of the information sources you have identified. Give an overall rating of the validity and reliability of the information sources depending on the response to each question. https://guides.lib.uw.edu/research/uwlibrariessearch https://guides.lib.uw.edu/research/faq/reliable https://guides.lib.uw.edu/research/faq/citationstyle 14. Intellectual property, discuss (you are required to point out important issues or features and express some form of critical judgement) the following:  Intellectual property risks in relation to digital technology  Legislation and copyright – list at least two Acts and Regulations / Principles that apply.  Name of Act or Regulation that regulates intellectual property and digital content  Its purpose and scope To ensure that an organisation is meeting compliance requirements for both legislation and internal policies and procedures that relate to intellectual property, any issues, risks or non-compliance should be recorded and reported. This could be a process carried out during the review, therefore when undertaking a review, it is important to consult with all stakeholders and collect and record any feedback. The risks to the organisation for non-compliance can lead to penalties, lawsuits, losing licenses and permits, loss of private and confidential data. Ultimately, there should be a process to support the review and reporting of continuous feedback associated with any policies, procedure, or code of practice, to ensure that changes are made if appropriate and when relevant. This will also ensure that employees are kept up-to-date and trained to ensure compliance. 15. Strategies to train and support team members when applying digital technologies in a workplace. 1. Communication & Collaboration Apps: Effective communication is key to productive workplaces. So workplaces use communication and collaboration tools that let employees send texts, start voiceonly or video calls, and collaborate through a unified communications platform. Think Slack, Zoom, Teams, or Google Workspace. 2. Learning & Development Apps: Continuous growth is essential to both employees and businesses. L&D software such as Whatfix, ProProfs and Trainual play a huge role in increasing productivity and thereby revenue. These apps allow you to create effective training programs or assign off-the-shelf lessons to employees who can learn at their pace. 3. Project Management Apps: Managing tasks, projects, and work at scale is virtually impossible without project management apps. Apps such as Asana, Airtable, and ClickUp let you customize workflows, make work transparent, rebalance workloads, and stay on track. 4. Employee Experience Apps: Engaged employees are key to productive teams. Employee experience software such as Gusto, Bonusly and Lattice let you track, create and deliver better experiences throughout the entire employee life cycle to foster better engagement and support enablement. /var/filecabinet/temp/converter_assets/c0/58/c058ddb179e43503d7df1995f3e61d524c17a20c.docx 13

BSBTEC403 - A1 Munkhzul Batbold

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