bus110_document_w11MiniCaseStudies-DT

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Brigham Young University, Idaho *

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110

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Business

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Nov 24, 2024

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docx

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BUS 110 MINI CASES It is the night of your seven-year-old daughter’s first dance recital. You have been promising her for weeks that you “wouldn’t miss it for the world.” An hour before the show, the phone rings, and your largest customer has had an emergency arise and she NEEDS YOU NOW at the office. Your customer brings in over half of all sales in your company. She does not want to deal with your employees or office manager; her crisis is time sensitive and only you have the ability to resolve their issue. If you cannot be there, she will terminate their business with your company and look elsewhere for better customer service. She will not accept anyone else and made it clear that you will lose her business if you do not come back to the office immediately, which is over an hour commute one way. What do you do? Ponder this question and briefly discuss your answer below. My answer from the Group discussion - Family comes first, Family will always be first. I would call the client personally and tell them that I made a commitment to be at my daughter's dance recital and that I'm not willing to fall through on any of my commitments business or personal. I would then ask the client if they could meet me after the recital at the office and take care of the time sensitive situation after the recital is over. It's not fair for a client or customer to ask someone to sacrifice their personal life outside of office hours. So still being willing to meet that night after the recital is over, I think it is a fair compromise. If they decide to terminate business and that's their choice, I'm not going to ruin the integrity of my relationship with my daughter. I could also explain the situation to the customer honestly, expressing the importance of a prior commitment to attend my daughter's dance recital. I would assure her that I understand the urgency and value her business, but also emphasize the significance of keeping promises to my family. I might propose alternative solutions, such as delegating a capable team member to address the immediate issue and assuring the customer that I will personally follow up right after the recital or first thing the next morning.

For as long as he could remember, David Hopkins wanted to be a successful high school football coach. He even dreamed of joining the college ranks one day. In late 2000, after having achieved an enviable win-loss record at a smaller school, he was named as the head football coach at a large West Texas high school that had a long tradition of winning state championships. High school football in Texas is huge!! On the same day, his wife filed for divorce. She cited Hopkins’s many days on the road as the primary reason for their separation and announced that she and her four-year-old daughter were moving back to her East Texas hometown. If you were Hopkins, what would you do? Ponder this question and briefly discuss your answer below. The demanding nature of coaching, especially in high school football in Texas, is notorious. The commitment required for success in the coaching world often involves long hours, extensive travel, and considerable time away from home. It's a profession that can strain personal relationships. In this scenario, David might find himself at a crossroads, needing to reassess his priorities and make decisions about how he wants to navigate his personal and professional life moving forward. Balancing passion for a career with the need for personal connections can be a delicate act. How do you think David might approach this situation?

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