Week 2 Graded Assignment

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1 Week 2 Graded Assignment Afsha Fanez BA63770G123 ITM Capstone 07/08/2023

2 The key objectives of the communication plan for implementing a new technology system that will impact employees, customers, and suppliers are as follows: Ensure clarity and transparency: The primary objective of the communication plan should be to provide clear and transparent information about the new technology system, its benefits, and its impact on employees, customers, and suppliers. This will help to minimize uncertainties and misunderstandings and foster a positive attitude toward the change. According to deliver Strandberg and Monteiro (2015), clear communication is critical for successful change management as it reduces anxiety and resistance among stakeholders. Manage expectations: Effective communication should aim to set realistic expectations among employees, customers, and suppliers regarding the timeline, implementation process, and potential challenges of the new technology system. This will help to minimize resistance and frustration that may arise from unrealistic expectations. A research paper by Strandberg and Monteiro highlights the importance of managing expectations during technological change, emphasizing that it is crucial to keep promises and deliver (Strandberg & Monteiro, 2015). Promote engagement and involvement: The communication plan should encourage engagement and involvement of all stakeholders in the implementation process. This can be achieved by providing regular updates, soliciting feedback, and creating opportunities for employees, customers, and suppliers to contribute ideas and concerns. A report by Deloitte emphasizes the significance of stakeholder engagement during technology implementation projects as it fosters support and commitment from those directly impacted by the change (Deloitte, 2015). Address concerns and provide support: The communication plan should address common concerns and challenges those employees, customers, and suppliers may have regarding the new

3 technology system. It should provide information about the available support mechanisms and instructions on seeking assistance. This will help to alleviate anxiety and build confidence in the new system. A study by Prosci on change management best practices indicates that addressing individual concerns and offering support are critical for successful change adoption (Prosci, 2016). Foster a culture of continuous learning: The communication plan should promote continuous learning and improvement by providing training resources, workshops, and opportunities for skill development. This will ensure that employees, customers, and suppliers can effectively adapt to and utilize the new technology system. An article by Gartner highlights the importance of ongoing learning and development activities to enhance the success of technological change initiatives (Gartner, 2019). In conclusion, the key objectives of the communication plan for implementing a new technology system should focus on clarity, expectation management, engagement, addressing concerns, and fostering a culture of continuous learning. These objectives are supported by research that emphasizes the significance of effective communication, stakeholder engagement, and ongoing support during technology implementation projects.

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4 References Deloitte. (2015). Change Communication. Retrieved from https://www2.deloitte.com/content/dam/Deloitte/tr/Documents/human-capital/deloitte- change-communication.pdf Gartner. (2019). Successful Change Management Requires Continuous Learning. Retrieved from https://www.gartner.com/smarterwithgartner/successful-change-management-requires- continuous-learning/ Prosci. (2016). Best Practices in Change Management - 2016 Edition. Retrieved from https://www.prosci.com/resources/articles/change-management-best-practices-report

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