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[M2-E1] Evaluación (Prueba) R.19 - Control DE Calidad
Gestion de la calidad y normas ISO (Instituto Profesional AIEP)
Escanea para abrir en Studocu
Studocu no está patrocinado ni avalado por ningún colegio o universidad.
[M2-E1] Evaluación (Prueba) R.19 - Control DE Calidad
Gestion de la calidad y normas ISO (Instituto Profesional AIEP)
Escanea para abrir en Studocu
Studocu no está patrocinado ni avalado por ningún colegio o universidad.
Descargado por Marco Antonio CAMPOS Rojas (marcamro.1282@gmail.com)
lOMoARcPSD|40533504
[M2-E1] Evaluación (Prueba)
Fecha de entrega
13 de dic en 13:00
Puntos
100
Preguntas
20
Disponible
15 de nov en 0:00 - 13 de dic en 13:00 29 días
Límite de tiempo
45 minutos
Instrucciones
Historial de intentos
Intento
Hora
Puntaje
MÁS RECIENTE
Intento 1
33 minutos
75 de 100
Las respuestas correctas estarán disponibles el 13 de dic en 13:00.
Puntaje para este examen: 75
de 100
Entregado el 12 de dic en 20:02
Este intento tuvo una duración de 33 minutos.
Te invitamos a desarrollar la evaluación del módulo, aplicando los contenidos centrales aprendidos
durante la semana 1.
Esta evaluación es obligatoria, y la cali
�
cación que obtengas corresponde a la nota del módulo.
ATENCIÓN
Tienes 1 solo intento
para realizar la Evaluación, en un tiempo de 45 minutos
.
Para ello, deberás:
1. Hacer clic en “Realizar la evaluación”
.
2. Leer atentamente cada enunciado y seleccionar la respuesta correcta.
[M2-E1] Evaluación (Prueba): R.19 - CONTROL DE CALIDAD
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5 / 5 pts
Pregunta 1
El Diagrama de Pareto también es conocido como la regla del
80/20. ¿A qué corresponde esta proporción?
El 80% de las causas de un fenómeno está dada por el 20% de las
consecuencias.
El 80% de la inversión en calidad debe provenir el 20% de los
inversionistas.
El 80% de las consecuencias de un fenómeno está dada por 20% de
las causas.
Correcto. Esta regla describe el fenómeno estadístico por el que en cualquier población que contribuye a un efecto común; es una proporción pequeña la que contribuye a la mayor parte del efecto.
El 80% del personal debe estar capacitado en el 20% de los procesos
de cambio.
El 80% de los reclamos de los clientes están asociados al 20% de los
productos defectuosos.
Esta pregunta corresponde al criterio de evaluación: Analizar las
herramientas de mejoramiento de la calidad, en un contexto
teórico.
0 / 5 pts
Pregunta 2
Incorrecto
Incorrecto
[M2-E1] Evaluación (Prueba): R.19 - CONTROL DE CALIDAD
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La empresa Nike esta próxima a renovar su línea de zapatillas, por
lo cual deberá hacer un análisis de Pareto para determinar qué
modelos deberán continuar y cuáles no. ¿Por qué el análisis de
Pareto puede determinar esto?
Porque nos permite determinar cuáles son las zapatillas que más
gustan.
Porque es posible saber la opinión del cliente.
Porque permite determinar qué zapatillas generan las mayores
ganancias.
Porque nos asegura la calidad de los productos.
Porque genera el análisis de fallas de los modelos en el mercado.
Esta pregunta corresponde al criterio de evaluación: Analizar el
alcance de la implementación de las herramientas de
mejoramiento en los procesos y en los distintos usos, en un
contexto teórico.
5 / 5 pts
Pregunta 3
La empresa Cencosud ha aumentado su tasa de reclamos en un
35%, por lo cual es necesario identificar cuáles son los procesos
que los causan. ¿De qué manera Pareto ayuda al análisis anterior?
Identifica el 20% de los reclamos que corresponden al 80% de los
clientes.
[M2-E1] Evaluación (Prueba): R.19 - CONTROL DE CALIDAD
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Identifica el 20% de los clientes que no satisfacen al 80% de los
clientes.
Identifica el 80% de los procesos que genera el 20% de los reclamos.
Identifica el 20% de los procesos que generan el 80% de los reclamos.
Correcto. En este caso, como lo que se necesita identificar es qué procesos generan los reclamos, se deberá identificar aquel 20% que genera la mayor cantidad de reclamos, es decir el 80%.
Identifica al 20% de los clientes que generan el 80% de los reclamos.
Esta pregunta corresponde al criterio de evaluación: Analizar el
alcance de la implementación de las herramientas de
mejoramiento en los procesos y en los distintos usos, en un
contexto teórico.
5 / 5 pts
Pregunta 4
¿De qué manera la “estratificación” contribuye a las demás
herramientas de control de calidad?
Compara herramientas.
Evalúa la situación.
Distribuye análisis.
[M2-E1] Evaluación (Prueba): R.19 - CONTROL DE CALIDAD
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Entrega certeza.
Sirve de Base.
Correcto. Esta herramienta clasifica los datos de una población, por lo cual sirve de base para las demás herramientas, dado que los datos a utilizar se encuentran clasificados según afinidad y esto permite un análisis más certero por parte de las demás herramientas.
Esta pregunta corresponde al criterio de evaluación: Analizar las
herramientas de mejoramiento de la calidad, en un contexto
teórico.
5 / 5 pts
Pregunta 5
[M2-E1] Evaluación (Prueba): R.19 - CONTROL DE CALIDAD
https://ipp.instructure.com/courses/8764/quizzes/64184
5 de 20
12-12-2021 20:02
Descargado por Marco Antonio CAMPOS Rojas (marcamro.1282@gmail.com)
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