BSBCRT411-Project-Portfolio.v1.0
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Collins Academy: Level 5, 259 Collins Street, Melbourne, VIC 3000
Email: info@collinsacademy.edu.au | Website: www.collinsacademy.edu.au
RTO: 45270 | CRICOS: 03645E | ABN: 64 613 880 498 BSBCRT411 Apply critical thinking to work practices Project Portfolio (Student Copy) Version 1.0 16 May 2024
BSBCRT411
Apply critical thinking to
work practices
Project Portfolio (Student Copy)
BSBCRT411
Page 2
of 15
First published 2020
RTO Works
www.rtoworks.com.au
hello@rtoworks.com.au
0452 157 557
© 2020 RTO Works This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission as expressed in the RTO Works License Agreement.
The information contained in this resource is, to the best of the project team’s and publisher’s knowledge true and correct. Every effort has been made to ensure its accuracy, but the project team and publisher do not accept responsibility for any loss, injury or damage arising from such information.
While every effort has been made to achieve strict accuracy in this resource, the publisher would welcome notification of any errors and any suggestions for improvement. Readers are invited to write to us at hello@rtoworks.com.au
.
Business Works is a series of training and assessment resources developed for qualifications within the Business Services Training Package.
Collins Academy: Level 5, 259 Collins Street, Melbourne, VIC 3000
Email: info@collinsacademy.edu.au | Website: www.collinsacademy.edu.au
RTO: 45270 | CRICOS: 03645E | ABN: 64 613 880 498 BSBCRT411 Apply critical thinking to work practices Project Portfolio (Student Copy) Version 1.0 16 May 2024
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Collins Academy: Level 5, 259 Collins Street, Melbourne, VIC 3000
Email: info@collinsacademy.edu.au | Website: www.collinsacademy.edu.au
RTO: 45270 | CRICOS: 03645E | ABN: 64 613 880 498 BSBCRT411 Apply critical thinking to work practices Project Portfolio (Student Copy) Version 1.0 16 May 2024
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Contents
Section 1: Decision planning
5
Section 2: Systematic decision making
7
Section 3: Decision review
10
Collins Academy: Level 5, 259 Collins Street, Melbourne, VIC 3000
Email: info@collinsacademy.edu.au | Website: www.collinsacademy.edu.au
RTO: 45270 | CRICOS: 03645E | ABN: 64 613 880 498 BSBCRT411 Apply critical thinking to work practices Project Portfolio (Student Copy) Version 1.0 16 May 2024
Page 5
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Student name:
Yuly Daniela Silva Vargas
Assessor:
Date:
17/06/2024
Business this assessment is based on:
Documentation reviewed as preparation:
Product/Service and related process:
Process stakeholders:
Collins Academy: Level 5, 259 Collins Street, Melbourne, VIC 3000
Email: info@collinsacademy.edu.au | Website: www.collinsacademy.edu.au
RTO: 45270 | CRICOS: 03645E | ABN: 64 613 880 498 BSBCRT411 Apply critical thinking to work practices Project Portfolio (Student Copy) Version 1.0 16 May 2024
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Section 1: Decision planning
About the business Provide an overview of the business and chosen product/service.
Describe in detail the practice you are going to analyse.
List all stakeholders involved in the practice. How are the stakeholders involved in the process?
Worlducation is operated by the society to produce technological
products such as tablet computers and software to assist teachers
and children.
Practice: Analysing the system of supply chain, the relationship with
customers and suppliers and the organisational practices. And linking
them with legislative and political requirements. In addition, I’m going
to analyse the weakness and limitations that needed to solve with
alternative solutions
Stakeholders include Worlducation, Children, Teacher, Senior
Executives, sales team, marketing team, development team and
manufacturing team.
Worlducation is a manufacturer to sell technological products to
customers such as children and teachers who use those products
tosupport their duties. Senior Executives are planning strategies and
policies to develop the company based on the feedback from the
customers. Sales team help to minimise the problems to keep
potential customers. The rest team support the companies by
finishing their duties to improve the company
Legislative and organisational requirements
Summarise the relevant legislation related to your process.
Summarise the organisational
policies and procedures relevant to your process.
How does natural justice apply to your decision-making
process?
Attach any relevant policies to
your portfolio.
Regard to the legislation, all personal information will be kept at low key unless the employees are being
asked by law.
o
Regard to the policy, all finance transactions have to Collins Academy: Level 5, 259 Collins Street, Melbourne, VIC 3000
Email: info@collinsacademy.edu.au | Website: www.collinsacademy.edu.au
RTO: 45270 | CRICOS: 03645E | ABN: 64 613 880 498 BSBCRT411 Apply critical thinking to work practices Project Portfolio (Student Copy) Version 1.0 16 May 2024
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authorised by authorised staff such
as Anna Armstrong prior any transaction being proceeded. In addition, all existing or potential suppliers
have to be reviewed and accepted regard to our existing checklist
or information. They have to supply reliable and qualified
products and services.
o
Prior to the decision-making process, it has to Collins Academy: Level 5, 259 Collins Street, Melbourne, VIC 3000
Email: info@collinsacademy.edu.au | Website: www.collinsacademy.edu.au
RTO: 45270 | CRICOS: 03645E | ABN: 64 613 880 498 BSBCRT411 Apply critical thinking to work practices Project Portfolio (Student Copy) Version 1.0 16 May 2024
Page 8
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conform and assess through all the legislative and organisational requirements. For example, the employee will have a
credit card when the Credit Card Authorisation Form is
approved. In addition, credit card needs to be their own responsibility about the usage and conservation. In the other hand, operational managers need to check the return, Collins Academy: Level 5, 259 Collins Street, Melbourne, VIC 3000
Email: info@collinsacademy.edu.au | Website: www.collinsacademy.edu.au
RTO: 45270 | CRICOS: 03645E | ABN: 64 613 880 498 BSBCRT411 Apply critical thinking to work practices Project Portfolio (Student Copy) Version 1.0 16 May 2024
Page 9
of 15
warranty and guaranty policies before considering about which suppliers are suitable
Regard to the legislation, all personal information will be kept at low key unless the employees are being asked by law.
oRegard to the policy, all finance transactions have to authorised by authorised staff such as Anna Armstrong prior any transaction being proceeded. In addition, all existing or potential suppliers have to be reviewed and accepted regard to our existing checklist or information.
They have to supply reliable and qualified products and services.
oPrior to the decision-making process, it has to conform and assess through all the legislative and organisational requirements. For example, the employee will have a credit card when the Credit Card Authorisation Form is approved. In addition, credit card needs to be their own responsibility about the usage and conservation. In the other hand, operational managers need to check the return, warranty and guaranty policies before considering about which suppliers are suitable
Identify inefficiencies, limitations or problems
Name at least two inefficiencies, limitations or problems associated with your
process
Use two different methods to find inefficiencies, limitations or problems (e.g. talk to stakeholders, look at numerical data or ask a set of questions)
Consult a variety of information sources such as talking to stakeholders, advertisements of solutions or
articles about a similar process (attach as applicable)
Brand name is not popular in the community and the supply chain is complex that can cause the delay and time of the delivery. Therefore,
it affects the growth of the company
oMethods:1) Investigate and collect the survey or feedback from existing customers.2) Identify and find out more options of delivery that can assist the customer to track and follow their products online.
R
egarding to the case study and internet resources, the feedback of
customers is always Collins Academy: Level 5, 259 Collins Street, Melbourne, VIC 3000
Email: info@collinsacademy.edu.au | Website: www.collinsacademy.edu.au
RTO: 45270 | CRICOS: 03645E | ABN: 64 613 880 498 BSBCRT411 Apply critical thinking to work practices Project Portfolio (Student Copy) Version 1.0 16 May 2024
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Page 10
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the best option to develop and improve
the process. Customers can contact with the company about what
are they struggling and complaining any issues that is happening
Regarding to the case study and internet resources, the feedback of customers is always the best option to develop and improve the process. Customers can contact with the company about what are they struggling and complaining any issues that is happening
Choose the inefficiency, limitation or problem you will analyse
Choose one inefficiency, limitation or problem to focus on for the remainder of this project.
Explain why you chose it.
The supply chain is really complex and difficult because of the poor of
sales strategies. The development and sales team need to maintain the genuine and honest communication with all stakeholders such as particularly customers and suppliers to ascertain industry requirements. The customers can track their products or services and
also contact straight away to the staffs if they need more enquiries. In
addition, they can keep the accuracy offeedbacks to facilitate effective planning and decision making.
The reason to choose it because it is a main strategy to fight with other competitions and also keep our potential and existing customers
Attach:
Information sources consulted
☐
Legislation, policies
☐
Collins Academy: Level 5, 259 Collins Street, Melbourne, VIC 3000
Email: info@collinsacademy.edu.au | Website: www.collinsacademy.edu.au
RTO: 45270 | CRICOS: 03645E | ABN: 64 613 880 498 BSBCRT411 Apply critical thinking to work practices Project Portfolio (Student Copy) Version 1.0 16 May 2024
Page 11
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Section 2: Systematic decision making
Generate and analyse alternative solutions for your inefficiency, limitation or problem
List four to six alternative solutions. Description each alternative in detail (for example, using a flow chart, words or a series of pictures). Set up a set of success criteria that can be used to evaluate the alternative solutions. Compare the alternatives with one another using at least two methods.
Use numerical data (attach to the portfolio or use the data from the case study)
Alternative solutions:
1) Create the supply chain with emergency plan
2) Using efficient warehouse management system to know when the
materials are needed to deliver as well as create a time cushion in terms of delivery to make sure everything runs smoothly.
3) Staffs and employees are trained with new technologies.
4) Improve cost controls by executing plans efficiently through constant monitoring.
5) Hiring a logistics software development company to manage risk issues effectively and also vital to the entire operation.
6) Build a strong working relationship with existing supplier to work efficiently and come up with a better final output in a short period of time.
oA set of criteria that can used to evaluate the alternative solutions is:
1. Students and Teachers responses to new product or services or various programme initiatives.
2. The software is updated and patched i.e., Microsoft can assist the
cyber security and supply chain capabilities.
3. Employers have an active role in educating employeesand invest prospective talent in continuous training andeducation.
4. Minimising the cost and increasing demand
5. Satisfying 80% of customers and meeting 75% of expectations.
6. All of products are delivered in the estimated date.
7. Deliverables achieved on time and on budget
There are two alternative solutions that make a big difference to assist the supply chain. Firstly, the improvement of supply chain, it is
different with another because it will depend on the development and updating of software that will be supported for the process of delivery effective. Secondly, the relationship of supplier will keep the
company have the detail of their existing and potential productsthat will help them to target more customers and also save their stocks.
Collins Academy: Level 5, 259 Collins Street, Melbourne, VIC 3000
Email: info@collinsacademy.edu.au | Website: www.collinsacademy.edu.au
RTO: 45270 | CRICOS: 03645E | ABN: 64 613 880 498 BSBCRT411 Apply critical thinking to work practices Project Portfolio (Student Copy) Version 1.0 16 May 2024
Page 12
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Identify bias or perceived bias
Have you based your comparison on fact, not feeling?
Do you have any bias?
Do you think people may perceive you as being biased? I have been researched and collected the information through some reliable sources to analyse the company. Therefore, I have based my comparison on fact without any bias. People may perceive myself as being biased because everyone have different opinions and thoughts through the media and digital sources
Choose the best solution for your inefficiency, limitation or problem
Choose the best alternative.
Why did you choose it?
How does it meet the legislation and organisational policy requirements?
Are there any risks associated with your solution?
Using efficient warehouse management software is the best option because it can give exact data and reliable stocks to keep up date.It can maintain and track the products without loss or missing and also
keep the business running smoothly. In addition, it can keep the important information about clients and suppliers to build up the relationship with them. The software is just a technology because it only works the best when it keeps up date and also cost money. It can be errors if the staffs are not training probably
Communicate your solution to all the stakeholders in an appropriate format.
What form of communication suits each of your stakeholders
(e.g. telephone call, email, face
to face meeting)?
State why these are appropriate choices.
For employees and senior executives, face to face meeting will be the best option to transfer purpose and information effectively. Because everyone will have a chance to raise and compare the idea
with everyone. In the other hand, customers and suppliers will have telephone calls or emails to announce about the recent information. Then, they can send the feedback and idea when they are available.
Create the communication.
What digital tools and technology can you use to create communication documents?
Use the appropriate digital tools and technology to create at least one communication document identified in the previous step.
Does your communication say what the problem is, what alternatives you considered and why you chose your proposed solution?
We can use digital mailbox to create communication documents because it is a service to assist people better receive, track and organise their mail in the world with an internet connection.
oThe customers and suppliers can send their enquiry or feedback ofproducts or services back to the company. And then the staffs will check and track the products to keep up date to not delay the services. Both sides can track and contact each other anytime
This solution can give you the answer straight away and also the company will find the answer for you as soon as possible.
Collins Academy: Level 5, 259 Collins Street, Melbourne, VIC 3000
Email: info@collinsacademy.edu.au | Website: www.collinsacademy.edu.au
RTO: 45270 | CRICOS: 03645E | ABN: 64 613 880 498 BSBCRT411 Apply critical thinking to work practices Project Portfolio (Student Copy) Version 1.0 16 May 2024
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Attach the communication you’ve created to your portfolio
Attach:
Numerical data
☐
Two forms of communication created
☐
Collins Academy: Level 5, 259 Collins Street, Melbourne, VIC 3000
Email: info@collinsacademy.edu.au | Website: www.collinsacademy.edu.au
RTO: 45270 | CRICOS: 03645E | ABN: 64 613 880 498 BSBCRT411 Apply critical thinking to work practices Project Portfolio (Student Copy) Version 1.0 16 May 2024
Page 14
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Section 3: Decision review
Review your decision
Perform a self-evaluation.
Complete the self-
evaluation checklist (add as an attachment)
List your strengths and weaknesses
What can you do to improve your weaknesses?
Strengths:1) Problem solving2) PositiveoWeaknesses:1) Lack of experience2) Lack of confidence3) Disorganised4) Multitasking too muchoImprovements:1) Need to practice more with problem solving and numerical data.2) Setting small goals until achieving the final big goal
Seek feedback
Create a questionnaire to obtain meaningful feedback about your decision.
You can use an online questionnaire format, or paper-based format.
The questionnaire should be filled out by at least one stakeholder.
Ask the stakeholder to fill out the questionnaire.
Attach the completed questionnaires to this proposal.
1. What is your main goal for using this product or service?To help the
child to catch up and learn more through the website.2. What changed
for you after using our product?The child has more opportunities to access the online learning.3. How do you know about us?I see the advertisement from the website.4. Why did you choose to use our product over another competitor?New experience for us so we can go for a try5. What convinced you to buy our product?It looks like our kids
enjoy more about your products therefore they can be attractive to them to learn.6. What do you like most?The cost looks affordable7. What do you like least?The product needs to be improved more about the structure and concept of learning
Incorporate feedback
Use the results from the survey and explain how you’ll
improve your decision.
I need to improve the products and also services by developing the technological features. Comparing the costs and expenses that have beenused for the lasted product so I can have the consultation with development team so we can create the new fresh product that can be
affordable and featured
Plan for future process evaluation
Use your self-evaluation and the results from your questionnaire.
For the continuous improvement, I will need to approach process evaluation differently the next time I analyse a product. I can apply some strategies or plans to assist the development in the future by the
following ways:1) Strengthen the communication and verbal skills to give the best support to the customers.2) Increasing range of services and products offered to reach more and more targeted customers.3) Collins Academy: Level 5, 259 Collins Street, Melbourne, VIC 3000
Email: info@collinsacademy.edu.au | Website: www.collinsacademy.edu.au
RTO: 45270 | CRICOS: 03645E | ABN: 64 613 880 498 BSBCRT411 Apply critical thinking to work practices Project Portfolio (Student Copy) Version 1.0 16 May 2024
Page 15
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Will you approach process evaluation differently the next
time you analyse a product or service?
Develop a plan for process evaluations you will complete
in the future.
Attach your plan to this portfolio.
Empowering innovation and passion to encourage employees to make
a change.4) Support the sales team with tracking the product and also
improve the supply chain to reduce the time and cost of. Delivery
Attach: Self-evaluation checklist
☐
Plan for future process evaluation
☐
Completed questionnaire(s)
☐
Collins Academy: Level 5, 259 Collins Street, Melbourne, VIC 3000
Email: info@collinsacademy.edu.au | Website: www.collinsacademy.edu.au
RTO: 45270 | CRICOS: 03645E | ABN: 64 613 880 498 BSBCRT411 Apply critical thinking to work practices Project Portfolio (Student Copy) Version 1.0 16 May 2024
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