WCM 610- Final project
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Southern New Hampshire University *
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Accounting
Date
Jan 9, 2024
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W C M 6 1 0 - F I N A L P R O J E C T
S O U T H E R N N E W H A M P S H I R E U N I V E R S I T Y By: Cody Klotz September 03, 2023
D E F I N I N G G O A L S :
Construct a problem statement that articulates the conflict
Completed stakeholder analysis of all parties
Develop a SIPOC representing quantitative and qualitative measures
P R O B L E M S TAT E M E N T
Known for homegrown hiring within the organization Employees are becoming disgruntled
Current Employees discussing other forms of employment Negative impact in daily production
Conflict involving immigration laws
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A N A LY S I S O F S TA K E H O L D E R
Corpora
te leaders Vendors and Retail
Human Resourc
es
On-site leaders Employ
ees
S I P O C P R O C E S S : C A S E S T U D Y # 2
S
Suppliers
•
Hiring Manager and Leadership of the Organization
I
Inputs
•
Notification of new position, Qualifications, Location, Internal hiring P Process
•
Leadership notifies employees, Employees submit their interest, review of applications, interviews, final decisions
O
Outputs
•
A new location is opened, an internal employee is hired, effective and successful practices generate growth and profit C
Customers
•
Leadership, employee, consumers, clients, producers
M E A S U R I N G P E R F O R M A N C E : VA R I A B L E S
Role of variables in resolving conflict Fishbone Diagram in relation to contributing factors to conflict Collect and Measure data that has been gathered
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A N A LY S I S
Root causes of conflict Voice of the customer
“Five Whys”
S TA K E H O L D E R Q U E S T I O N S
What confidence is being provided to current employees to ensure production and overall morale is not affected?
Will the policies and procedures be the same at the new facility?
What is the best approach to maintaining growth?
While new spots are being created, will other positions be eliminated? What will be the response to conflict at the new facility?
F I V E W H Y ’ S
1) WHY DID YOU DECIDE TO LOOK OUTSIDE THE ORGANIZATION?
2) WHY WERE THE INTERNAL EMPLOYEES NOT QUALIFIED IN YOUR OPINION?
3) WHY IS THE ORGANIZATION SUCCESSFUL AT THIS TIME?
4) WHY NOT OPEN MULTIPLE BRANCHES?
5) WHY IS THE DATA FOR CUSTOMER SATISFACTION NOT BEING INCLUDED IN THE DECISION?
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I M P R O V E P H R A S E
Resolution actions
Measurable information data
Resistance Leadership style Developing trust inside the employees
FORMING Team acquaints and established ground rules. Formalities are preserved and employees are treated as strangers
STORMING
Members start to communicate their feelings but still view themselves as individuals rather than part of the company. They begin to resist control and become hostile NORMING
Employees begin to feel as they are part of the organization and realize they can achieve work if they are open to new ideas PERFORMING
The company begins to work in an open and trusting environment where flexibility is key to success ADJOURNING
The organization conducts an assessment and begins to implement a plan to transition roles and acknowledge employee’s contributions
C O N T R O L S Ethical, Cultural, and Legal Variables Organizatio
nal Values Gap Analysis
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E T H I C A L , C U LT U R A L , & L E G A L VA R I A B L E S
•
Ethical
Mission and Vision Statement to ensure employees are buying in
•
Cultural
Communication to all employees that welcomes all to feel wanted
Introduce cultural training into the organization
•
Legal
Organizational guidelines
Organizational communication with Management
O R G A N I Z AT I O N A L VA L U E S
•
Positive Environment •
Accountability
•
Addressing conflict and unwanted consequences
•
Developing resolutions •
Annual reviews of performance
G A P A N A LY S I S
•
Statement of Values
Espoused Values - Organization’s rules, values, and norms
Enacted Values - Daily responsibilities for all employees and management
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R E F E R E N C E S •
Southern New Hampshire University. (n.d.). WCM 610 Final Project Case Study Two. http://snhu-media.snhu.edu/files/
course_repository
/graduate/
wcm
/wcm610/wcm610_final_project_c
ase_study
_two.pdf •
Hessing, T. (2023). Measure Phase (DMAIC). Six Sigma Study Guide. https://sixsigmastudyguide.com/measure-phase-
dmaic/#:~:text=A%20data%20collection%20plan%20is
%20a%20useful%20tool,collecti
on%20methods
%20Plan%20for%20and%20begin%20collecting%20data
•
Klotz, CK (2023). CJ 610 – Milestone #1, Southern New Hampshire, SNHU
•
Klotz, CK (2023). CJ 610 – Milestone #2, Southern New Hampshire, SNHU
•
Klotz, CK (2023). CJ 610 – Milestone #3, Southern New Hampshire, SNHU
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