Discussion 7 (CH)
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Select one of the tools mentioned in the textbook reading this week, such as balanced scorecards, responsibility accounting, or graphs. Discuss how it can be used to provide information to managers for decision-making purposes. Provide examples to justify your response.
Hi Class,
The tool I decided to discuss within this discussion is the balanced scorecard. The balanced scorecard acts as a structured reported that measures the performance of a company management. The balanced scorecard has four sections providing perspectives of organizations performance. The sections are financial, customer, internal operations and innovation and learning. I believe giving this information to the managers to help make decision is a very important. Each section shows the organizations goals and specific measures that reflect performance to attain those goals. Each sections links performance measures to goals associated with those measures (Kaplan & Norton, 1992).
The customer section of the balance scorecard this helps management see how the customer see the company. This section would ask the customer by either using surveys are other measurable areas on how satisfied they are. This will give management the ability to see create
ideas to improve customers satisfaction. The second section would be financial section which would give management an idea of how the company looks to the shareholders. This performance would show percentage that management can use to improve profitability with the return on equity percentage. Management can also use the cash flow for example how the cash flow is increasing or decrease
from operations. This can give the management the ability to see if they could find ways to reduce operational spending and increase the profitability to increase shareholder investments. The financial section could also give the ideas that a new product would need to be introduced or not. For example, Round-up’s herbicide patent expired in 2000 (Barboza, 2001). Patents last for 20 years where no one could use the product without exclusive permission. For example, of financial section of the score card, they would need to start to align themselves with a new product since other companies would be able to create herbicides at a cheaper rate. A new business adventure would need to be in the making. This leads into the innovation and learning
prospective of the scorecard. It would make the decision for Round-up to create new products but how many new products would be made. This would give the management the information
needed to make that decision for the company and using the other areas to indicate how much funds would be allocated to the new products.
The third section internal operation provides management with the information on what does the organization must or does excel at. According to the book orders filled without error, order cycle time and the defective rate. These are very important for material quality of the product that the organization is selling to gain a profit.
Using all four areas of the scorecard can drastically make changes to how things are going at the
moment and also give the vision of what additional measures would be needed to make a better company and product in the future.
Layapole Reference:
Barboza, D. (2001, August 2).
The power of Roundup; a weed killer is a block for Monsanto to build on
. The New York Times. https://www.nytimes.com/2001/08/02/business/the-power-
of-roundup-a-weed-killer-is-a-block-for-monsanto-to-build-on.html
Kaplan, R., & Norton, D. (1992).
The balanced scorecard-measures that drive performance
. Harvard Business Review. https://hbr.org/1992/01/the-balanced-scorecard-measures-that-
drive-performance-2
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