EBK EXCELLENCE IN BUSINESS COMMUNICATIO
EBK EXCELLENCE IN BUSINESS COMMUNICATIO
12th Edition
ISBN: 8220101459817
Author: BOVEE
Publisher: YUZU
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Chapter 9, Problem 9LOC
Summary Introduction

To Determine:

Advantages of using a buffer in a negative message.

Introduction:

A buffer is a neutral and noncontroversial statement that establishes common ground with the reader.

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