CONNECT F/OPERATIONS MGMT
CONNECT F/OPERATIONS MGMT
14th Edition
ISBN: 9781264344963
Author: Stevenson
Publisher: INTER MCG
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Chapter 9, Problem 8DRQ

a)

Summary Introduction

To determine: Theimportance of ISO 9000.

Introduction: Quality management is managing the products, services, or activities of an organization or individuals to be flawless. It helps to maintain the level of excellence in the product or service.

b)

Summary Introduction

To determine: The comparison of Baldrige award and ISO certification.

Introduction: Quality management is managing the products, services, or activities of an organization or an individual to be flawless. It helps to maintain the level of excellence in the product or service.

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