Operations and Supply Chain Management
Operations and Supply Chain Management
14th Edition
ISBN: 9780078024023
Author: F. Robert Jacobs
Publisher: MCG
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Chapter 9, Problem 4CQ
Summary Introduction

Case Essence: A Pizza restaurant is considering starting a home delivery option. The first part is about what a customer expects from the pizza delivery service. In part two, the manager analyzes different problems and the possible solutions that are associated with the pizza delivery system.

To explain: The process meeting the customer’s and company’s requirement through a flowchart.

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