Operations and Supply Chain Management
14th Edition
ISBN: 9780078024023
Author: F. Robert Jacobs
Publisher: MCG
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Chapter 9, Problem 2CQ
Summary Introduction
Case summary:
The case deals with the exercise in translating the requirement of the customers into the requirements of process design at Company P, which is a pizza restaurant. Focusing on customers is the central theme of contemporary operations management. The settings of the firm were explained, as they are offering sit-down and take-out service. However, the customers felt that it would be good if they offer delivery service.
Two parts were explained in which Person X plays the role of the customer in the first part and he plays the role of the manager in the second part.
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Chapter 9 Solutions
Operations and Supply Chain Management
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Ch. 9 - Prob. 11DQCh. 9 - Prob. 12DQCh. 9 - Prob. 13DQCh. 9 - Prob. 14DQCh. 9 - Prob. 15DQCh. 9 - Prob. 1OQCh. 9 - Prob. 2OQCh. 9 - Prob. 3OQCh. 9 - Prob. 4OQCh. 9 - Prob. 5OQCh. 9 - Prob. 6OQCh. 9 - Prob. 7OQCh. 9 - Prob. 8OQCh. 9 - Prob. 9OQCh. 9 - Prob. 10OQCh. 9 - Prob. 11OQCh. 9 - Prob. 1CQCh. 9 - Prob. 2CQCh. 9 - Prob. 3CQCh. 9 - Prob. 4CQCh. 9 - Prob. 1PECh. 9 - Prob. 2PECh. 9 - Prob. 3PECh. 9 - Prob. 4PECh. 9 - Prob. 5PECh. 9 - Prob. 6PECh. 9 - Prob. 7PECh. 9 - Prob. 8PECh. 9 - Prob. 9PECh. 9 - Prob. 10PE
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