The details of work that has to be performed to approach and inculcate the new system into the business. Introduction: There are various types of business models that organizations adopt to achieve competitive advantage and to survive and thrive in the dynamic business environment. It is clear Off the Hook is aiming to inherit and inculcate a new business model to drive down the total cost of the business and jump start sales. The CEO strongly favours crowdsourcing, it’s a fait accompli.

Question

Discuss the advantages and disadvantages of integrating multiple data tracking systems with a CRM. Describe how integration can impact analytics. Describe possible barriers to an organization implementing a CRM.

Answer 1

Question

Chapter 8, Problem 2AYSED

Summary Introduction

To determine:

The details of work that has to be performed to approach and inculcate the new system into the business.

Introduction:

There are various types of business models that organizations adopt to achieve competitive advantage and to survive and thrive in the dynamic business environment. It is clear Off the Hook is aiming to inherit and inculcate a new business model to drive down the total cost of the business and jump start sales. The CEO strongly favours crowdsourcing, it’s a fait accompli.

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Discuss the advantages and disadvantages of integrating multiple data tracking systems with a CRM. Describe how integration can impact analytics. Describe possible barriers to an organization implementing a CRM.

I participated in a team tasked with developing and implementing a new customer service training program. The team included five members: myself, two training specialists, an HR representative, and a team leader. Our work environment was a mix of virtual and collocated, with weekly in-person meetings and frequent virtual check-ins. Reflecting on our process, it's evident that parts of “Tuckman's model”(Forming, Storming, Norming, Performing, and Adjourning) were present in the development and completion of the project. Do you think only clarifying roles and fostering trust would have resolved the issue you had experienced?

I participated in a team tasked with developing and implementing a new customer service training program. The team included five members: myself, two training specialists, an HR representative, and a team leader. Our work environment was a mix of virtual and collocated, with weekly in-person meetings and frequent virtual check-ins. Reflecting on our process, it's evident that parts of “Tuckman's model”(Forming, Storming, Norming, Performing, and Adjourning) were present in the development and completion of the project.