Understanding Business
11th Edition
ISBN: 9780078023163
Author: William G Nickels, James McHugh, Susan McHugh
Publisher: McGraw-Hill Education
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Question
Chapter 7.6, Problem 10TP
Summary Introduction
To determine: The difference between internal and external customers.
Introduction:
Customer refers to the people who purchase goods or services from the seller. Satisfaction of customers is an important measure of success of an organization.
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What are internal and external customers, and how does it affect customers?
How do the firms identify the most valuable customers andunderstand their needs?
How to retain customers?
Chapter 7 Solutions
Understanding Business
Ch. 7.1 - Prob. 7.1AQCh. 7.2 - Prob. 7.2AQCh. 7.2 - Prob. 1TPCh. 7.2 - Prob. 2TPCh. 7.2 - Prob. 3TPCh. 7.3 - Prob. 7.3AQCh. 7.3 - Prob. 4TPCh. 7.3 - Prob. 5TPCh. 7.3 - Prob. 6TPCh. 7.3 - Prob. 7TP
Ch. 7.5 - Prob. 7.5AQCh. 7.5 - Prob. 7.5BQCh. 7.5 - Prob. 7.5CQCh. 7.5 - Prob. 1MEDCh. 7.6 - Prob. 7.6AQCh. 7.6 - Prob. 8TPCh. 7.6 - Prob. 9TPCh. 7.6 - Prob. 10TPCh. 7 - Prob. 1CTCh. 7 - Prob. 2CTCh. 7 - Prob. 3CTCh. 7 - Prob. 4CTCh. 7 - Prob. 1DWSCh. 7 - Prob. 2DWSCh. 7 - Prob. 3DWSCh. 7 - Prob. 4DWSCh. 7 - Prob. 5DWSCh. 7 - Prob. 1TITCh. 7 - Prob. 2TITCh. 7 - Prob. 3TITCh. 7 - Prob. 1VCCh. 7 - Prob. 2VCCh. 7 - Prob. 3VC
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