Chapter 7, Problem 9HMP

Explanation of Solution

 Factors to be considered:

 BestMed Medical Supplies Corporation contains many factors that has to be considered when adopting a system for unified communications such as:

• The total cost
• The level of productivity
• Compatibility with the current business model.

 Cost:

• The company needs to find out the total investment for a unified communication system.
• They will also have to find out whether the profits of the system will eventually balance the investment costs.
• The company should make the change only if they can predict benefits such as profit margins.

 Productivity:

• A system of unified communication will be able to combine all distinct communication modes into a single service that is accessible to the entire company.
• The user or employee can simply move back and forth between different communication types such as data communications, e-mail, voice communication and instant messaging...

Explanation of Solution

 Key decisions:

 The following key decisions are used to identity whether the company should adopt the technology:

• Costs of hardware and software
• Costs of deployment and upgrades
• Costs of maintenance and support

 Costs of hardware and software:

• Based on the vendors, the cost of software will vary because they use different software.
• The company wants to decide which vendor will give the best software with a functionality that meets the need of the business goals.
• Based on the infrastructure of the company, the cost of hardware is estimated.
• The routers and hubs or switches are also included in these costs...

Explanation of Solution

 Necessity of unified communication and its costs:

 “Yes”, it is necessary to find more about the unified...