EBK OPERATIONS MANAGEMENT
EBK OPERATIONS MANAGEMENT
14th Edition
ISBN: 9781260718447
Author: Stevenson
Publisher: MCG COURSE
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Chapter 7, Problem 18P

a)

Summary Introduction

To determine: 11 observations of days going across row 4.

Introduction: The amount of the dependency on human effort by an organization in terms of achieving its goals is given by the work design. It is directly linked to the productivity of an organization, where a good work design helps in achieving high productivity.

b)

Summary Introduction

To determine: The hours from column 1 using its first digit.

Introduction: The amount of the dependency on human effort by an organization in terms of achieving its goals is given by the work design. It is directly linked to the productivity of an organization, where a good work design helps in achieving high productivity.

c)

Summary Introduction

To determine: The minutes reading in the first two digits in column 4, which is going up and then taking the next set of two digits.

Introduction: The amount of the dependency on human effort by an organization in terms of achieving its goals is given by the work design. It is directly linked to the productivity of an organization, where a good work design helps in achieving high productivity.

d)

Summary Introduction

To arrange: The days, hours, and minutes, in chronological order.

Introduction: The amount of the dependency on human effort by an organization in terms of achieving its goals is given by the work design. It is directly linked to the productivity of an organization, where a good work design helps in achieving high productivity.

e)

Summary Introduction

To convert: The observed days to dates in March, April, and May.

Introduction: The amount of the dependency on human effort by an organization in terms of achieving its goals is given by the work design. It is directly linked to the productivity of an organization, where a good work design helps in achieving high productivity.

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8.  A teller at a drive-up window at a bank had the following service times (in minutes) for 20 randomly selected customers: SAMPLE 1 2 3 4 4.5 4.6 4.5 4.7 4.2 4.5 4.6 4.6 4.2 4.4 4.4 4.8 4.3 4.7 4.4 4.5 4.3 4.3 4.6 4.9 Select a chart to monitor the central tendency of the process, what are the 3-sigma control limits using a mean chart? Keep 3 decimal places.   Select one: a. LCL = 4.212, UCL = 4.788 b. LCL = 4.414, UCL = 4.586 c. LCL = 4.245, UCL = 4.755 d. None of the other options. e. LCL = 4.385, UCL = 4.615
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Subject: management science

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EBK OPERATIONS MANAGEMENT

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