The service blueprint of a shoe shine process. Introduction: Service blueprint: A service blueprint is a tool in operations management which guides on how a service is delivered to the customer. The process is known as service blueprinting. The blue print will specify the staff actions, support staffs and other infrastructure needed to deliver those services. There are different forms of service blueprints.

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Chapter 7, Problem 16P

Summary Introduction

To determine: The service blueprint of a shoe shine process.

Introduction:

Service blueprint:

A service blueprint is a tool in operations management which guides on how a service is delivered to the customer. The process is known as service blueprinting. The blue print will specify the staff actions, support staffs and other infrastructure needed to deliver those services. There are different forms of service blueprints.

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