Excellence in Business Communication (12th Edition)
Excellence in Business Communication (12th Edition)
12th Edition
ISBN: 9780134319056
Author: John V. Thill, Courtland L. Bovee
Publisher: PEARSON
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Chapter 7, Problem 16LOC
Summary Introduction

To determine:

From the various given options the kind of messages that are appropriate to send using IM.

Introduction:

IM or Instant Messaging is a communication method which is based on the internet, where one or more people can communicate with each other. Here one can see or get an alert when a person in their list is available for communication and so the communication can happen in real time as in case of a phone call.

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