Essentials of Business Communication (MindTap Course List)
11th Edition
ISBN: 9781337386494
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 6, Problem 6.10AAC
Summary Introduction
To Determine:
A clear and concise message of a received message and also provide spaces for responding back.
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In this letter, you will give bad news to the reader. Your message should buffer bad news, present valid reasons for the refusal, de-emphasize the bad news, and close positively.
1. You must have the buffer, reasons, bad news, and closing (in this order)
2. Letters should be formatted using the block letter style guide
Today you’ve received a solicitation from a well-meaning service organization, Making Caring Cities (MCC). MCC is inviting your company, Martinez Wealth Management, to be a featured sponsor of its annual Fix It Fair, which has volunteers from all over the city contributing one day’s labor to helping their less fortunate neighbors with yard work, home repairs, and other tasks. Your contribution of $1,000 will help pay for the volunteers’ t-shirts (on which your company’s name will appear), the supplies, and the picnic that will follow the day’s work. Any employees who volunteer will have the satisfaction of knowing they helped make someone’s home safer and more…
Within the body of the e-mail below, highlight (bold, etc.) the sentences that contain errors.
Rewrite (approximately 200 words)
rewrite the sample newsletter. Focus on improving the problems you identified in the newsletter and addressing any other concerns you might have about how the newsletter delivers its message.
While you’re welcome to move and modify textual elements, please keep your focus on the written communication (not the design and layout of the newsletter).
Your goal for this part should be to produce a final copy of the newsletter that is significantly better than the original.
Here is the email sample email newsletter for you to analyze, revise, and rewrite:
From: Lifehack - Monday Jun 06, 2022 12:49 pm Subject: work-related stress
Hi there,Do you know that today, the overall day-to-day stress is much higher than it was in the 1990s?
And there are many reasons why it’s higher... We’re constantly connected to the world...
We’re constantly exposed to pictures of people who are miserable in their life but appear very happy on social media…
Chapter 6 Solutions
Essentials of Business Communication (MindTap Course List)
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- Which of the following is an ADVANTAGE of email O Messages can be sent and read at any time Many people don't have email O Email might contain viruses Emails with large attachments take a longtime to sendarrow_forward10. Laila has a law office which handles different types of issues. Her work requires her to address the legal implications as well as asking for a settlement between different parties included in the case. Currently she is working on a settlement case thus what type of routine message does she need to include? * A. A request for adjustment B. A recommendation C. A condolence message D. A reference E. A good will messagearrow_forwardThe sentence “I am writing to enquire about my package” matches to which of the options below a. The writer is explaining the purpose of the message b. The writer is introducing himself to the reader c. The writer is advising the reader on possible packages d. The writer is greeting the reader and is checking on himarrow_forward
- Please do not give solution in image format thanku Stephen's manager notices that he slammed his desk drawer right after he said that he was happy to work late. To optimize communication, the manager should _______. a. avoid asking Stephen to stay late in the future b. respond to the verbal message only and thank him for working late c. seek additional information by saying, I'm not sure that you're okay with staying late. Do you have somewhere you need to be? d. tell Stephen that he should behave more professionallyarrow_forward18- The receiver of message dislikes the sender. What could be the barrier that may be caused out of such situation? a. Physiological Noise b. Physical Noise c. Psychological Noise d. Creative Noisearrow_forwardPlease do not give solution in image format thankuarrow_forward
- 1. In a business e-mail, individuals who are named in the message and not included in the "To:" line should: A. Be in the "cc" line B. Be in the "bcc" line C. Be in the "subject" line D. None of these 2. A video conference is: A. Interactive communication B. Using two-way video and audio technology C. Allowing others from another location see and hear meeting D. All of these 3. It is appropriate to send emoticons at work: A. Only to coworkers B. In routine business e-mail messages C. Only to your friends D. It is not appropriate to send emoticons at workarrow_forwardPrepare an instruction (or procedure) memo outlining a business-related issue (see scenario below). Procedure messages should utilize the direct approach by stating the main idea concisely, dividing the instructions into steps, and presenting a closing thought. The writing plan for your memo is as follows: • Subject line - Summarize the content of the message (using a short phrase, not a sentence). • Opening - Expand the subject line by stating the idea concisely in a full sentence • Body - Divide the instructions into steps. Be sure to begin each step with an action verb. • Closing - Reinforce the importance of the memo, and include contact info. As the head of your department, you must write a set of instructions to the other members of your department. These instructions should be something that someone in your field would need to know. So, taking your major into account (or a current or past job), what procedures would you (as department head) need to relay to employees? Example:…arrow_forward7-42. Message Strategies: Goodwill Messages [LO-4] The office was sombre this morning when you arrived to work, as employees learned that the partner of the chief operating officer Leo West, had been killed in a car accident over the weekend. You never met his partner Michael, and West is two levels above you in the corporate hierarchy (you're a first-level supervisor), so you don't have a close working relationship. However, you have been on comfortable terms with West during the 10 years you've been at this company, and although you've never socialized with him outside of work, you've both occasionally shared personal and social news during casual conversations in the cafeteria. Your task: Write a letter of condolence to West.arrow_forward
- 64.arrow_forward28*. The goals of writing routine replies and positive messages include being clear and brief, explaining your points of view without misperception and reassuring the reader. Also, to have the reader read the message, understand it, and view the information positively. It is also required to deemphasize any negative elements, build a good image of the writer and their organization and cement a good relationship between the writer and the reader. How many idea/ideas is/are correct? * A.One idea is correct B.Two ideas are correct C.Three ideas are correct D.Four ideas are correct E.All the ideas are correctarrow_forwardWhen the sender produces the message, then this is part of the: Select one: O a. completion step O b. planning step O c. analysis step Od. writing steparrow_forward
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