A direct claim letter to the Regional manager at the digital depot to sell the TV for less than the advertised price.

Question

QUESTION 31 Which of the following factors is important in managing perceived value? a. Perception sometimes doesn’t reflect reality. b. Value is a nebulous concept to most people. c. Different customers have different perceptions. d. Competitive pricing is a major determinant of value. Your friend Kevin just bought a shirt and tie that you think are ridiculous, and you need to tell him politely that they just won’t work. You think back quickly to what you know from marketing about the customer experience. Which of the following would NOT be considered an individual influence of the customer experience that can help you figure out what to say? a. You know the store where he purchased it would exchange the shirt and tie if he explained why he needs to return it. b. You know he is old enough to make purchases on his own c. You know he can afford it. d. You know he is single and does not live with his family who might give him advice.

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Chapter 6, Problem 6.12AAC

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A direct claim letter to the Regional manager at the digital depot to sell the TV for less than the advertised price.

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