ESSENTIALS OF BUSINESS...(LL)-TEXT
10th Edition
ISBN: 2810018710536
Author: Guffey
Publisher: CENGAGE L
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Chapter 6, Problem 14CT
Summary Introduction
To determine:
The importance of regaining customer's trust in a reply to complaint message.
Introduction:
An Adjustment letter is a letter for replying to the buyer's claim or complaint. It happens when a customer or consumer is dissatisfied with the quality of service or product.
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