AP hospital is one of the largest hospital for children and women in the U.S. They provide a wide range of hospital services such as neonatal, pediatric intensive care, high-rish pregnancy cases and others. They have asked the customers to rate the care they service in their hospital. The hospital consistently scores in the top 10% of the overall satisfaction scores of all the hospitals. The combined effort of the management and the employees are the reason for these results. To determine: How to build the culture of quality in the hospital.

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Chapter 6, Problem 1.2VC

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AP hospital is one of the largest hospital for children and women in the U.S. They provide a wide range of hospital services such as neonatal, pediatric intensive care, high-rish pregnancy cases and others.

They have asked the customers to rate the care they service in their hospital. The hospital consistently scores in the top 10% of the overall satisfaction scores of all the hospitals. The combined effort of the management and the employees are the reason for these results.

To determine: How to build the culture of quality in the hospital.

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