Principles of Operations Management: Sustainability and Supply Chain Management (10th Edition)
10th Edition
ISBN: 9780134181981
Author: Jay Heizer, Barry Render, Chuck Munson
Publisher: PEARSON
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Chapter 5, Problem 8P
Summary Introduction
To determine: The ways to deploy resources to achieve the desired quality for a product or service.
Introduction: Quality Function Deployment is the process to understand customer needs and reflect it in the design phase of the product development. QFD is implemented in the early stage of the design process to determine the customer needs and address those needs by providing solutions.
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Total quality management (TQM) is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with training. Total quality management aims to hold all parties involved in the production process accountable for the overall quality of the final product or service In light of the above, analyse the various total quality management concepts which can be used for the implementation of a total quality management programme in reference to the case study - image attached.
How can total quality management finest be used in dealing service and/or manufacturing operations?
Find three dimensions that you feel are the most important, then specify a Pepsi in production or Bank Al Habib in service that you were very dissatisfied with during the past year, and explain which of these quality dimensions the good or service was deficient on.
Discuss the potential issues and challenges in implementing Total Quality Management (TQM)that are expected to be faced by a large manufacturing organization. This organization hasseveral sites location, where the headquarters is based in Europe, while the other branches arelocated in South East Asia and Middle East countries. Thus, suggest an appropriate approach toovercome the issues and possible risks of failure in TQM implementation.
Chapter 5 Solutions
Principles of Operations Management: Sustainability and Supply Chain Management (10th Edition)
Ch. 5.S - Prob. 1DQCh. 5.S - Prob. 2DQCh. 5.S - Prob. 3DQCh. 5.S - Discuss the 3 Rs.Ch. 5.S - Prob. 5DQCh. 5.S - Prob. 6DQCh. 5.S - Prob. 7DQCh. 5.S - Prob. 1PCh. 5.S - Prob. 2PCh. 5.S - Prob. 3P
Ch. 5.S - Prob. 4PCh. 5.S - Prob. 5PCh. 5.S - Prob. 6PCh. 5.S - Prob. 7PCh. 5.S - Prob. 8PCh. 5.S - Prob. 9PCh. 5.S - Prob. 10PCh. 5.S - A Southern Georgia school district is considering...Ch. 5.S - Prob. 12PCh. 5.S - Prob. 13PCh. 5.S - Prob. 14PCh. 5.S - Prob. 15PCh. 5.S - Prob. 16PCh. 5.S - Prob. 17PCh. 5.S - Prob. 18PCh. 5.S - Prob. 19PCh. 5.S - Prob. 1.1VCCh. 5.S - Prob. 1.2VCCh. 5.S - Prob. 1.3VCCh. 5.S - Prob. 2.1VCCh. 5.S - Prob. 2.2VCCh. 5.S - Prob. 2.3VCCh. 5 - Prob. 1EDCh. 5 - Prob. 1DQCh. 5 - What techniques do we use to define a product? ...Ch. 5 - Prob. 3DQCh. 5 - Prob. 4DQCh. 5 - Prob. 5DQCh. 5 - Prob. 6DQCh. 5 - Describe four organizational approaches to product...Ch. 5 - Explain what is meant by robust design.Ch. 5 - Prob. 9DQCh. 5 - What information is contained in a bill of...Ch. 5 - What information is contained in an engineering...Ch. 5 - What information is contained in an assembly...Ch. 5 - Prob. 13DQCh. 5 - Explain how the house of quality translates...Ch. 5 - Prob. 15DQCh. 5 - Prob. 16DQCh. 5 - Why are the direct interaction and surrogate...Ch. 5 - Prob. 18DQCh. 5 - Prob. 1PCh. 5 - Prob. 2PCh. 5 - Construct a house of quality matrix for a...Ch. 5 - Prob. 5PCh. 5 - Prob. 6PCh. 5 - Prob. 7PCh. 5 - Prob. 8PCh. 5 - Prepare a bill of material for (a) a pair of...Ch. 5 - Prob. 10PCh. 5 - Prepare a script for telephone callers at the...Ch. 5 - Prob. 12PCh. 5 - Prob. 18PCh. 5 - Review strategic process positioning options for...Ch. 5 - Select a service business that involves...Ch. 5 - Prob. 21PCh. 5 - Prob. 22PCh. 5 - Residents of Mill River have fond memories of ice...Ch. 5 - Prob. 24PCh. 5 - Prob. 25PCh. 5 - Prob. 26PCh. 5 - Prob. 27PCh. 5 - Prob. 1CSCh. 5 - Prob. 2CSCh. 5 - Prob. 3CSCh. 5 - Prob. 1VCCh. 5 - Prob. 2VCCh. 5 - Prob. 3VCCh. 5 - Prob. 4VC
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- The percentages in the table represent the performance change from the previous month. Consider the impact of each metric on customer questions. how impactful were on shipping errors?arrow_forwardWhy do businesses use methods like SQC to increase the effectiveness of production through continuous quality improvement?arrow_forwardReview quality management and operations performance systems, and then produce a table of the advantages and disadvantages each method brings. Please be sure to reference your sources in appropriate Harvard formatting and to provide substantive evidence of any claims that you makearrow_forward
- Based on the information above, Develop a SCM performance measurement design for OAK Leather using a Process-based framework approach (Chan & Qi, 2003). You may add assumptions if neededarrow_forwardDescribe the role of a Business Process Model and Notation (BPMN) in requirement analysis for business process improvement. How does it enhance clarity and communication?arrow_forwardCompared to manufacturing, service requirements tend to be more time dependent, location dependent, and volatile. In addition, service quality is often directly observable by customers. Find a recent article in a business magazine that describes how a service organization is struggling withone or more of these issues and make recommendations on what an organization needs to do to overcome these difficulties.arrow_forward
- Select one potential problem within your current organisation or that you have worked before. Analyse the issue with the help of fish bone diagram to improve the quality management of that organisationarrow_forwardyou will evaluate the value adding process of a product or service offered by your organization. You will analyze and assess the various stages involved in delivering value to customers. Additionally, you will develop a process flow chart to visualize the steps and interactions within the value adding process. Through this assignment, you will gain insights into the value creation journey of your organization's product or service.arrow_forwardTotal Quality Management (TQM) is defined as a customer-oriented process and aims for continuous improvement of business operations. It ensures that all allied works (particularly work of employees) are toward the common goals of improving product quality or service quality, as well as enhancing the production process or process of rendering of services. Suggest the key principles and the essential requirements for a successful implementation of TQMarrow_forward
- The management of systems or processes that create goods and/or provide services.A term that more closely reflects the diverse nature of activities to which its concepts and techniques are applied. OPERATIONS MANAGEMENT Which of the following documentation are included in the quality system?A quality policyB. Customer focusC. CommitmentD. Teamwork ANSWER: A Production concepts and techniques - applied to a wide range of activities and situations outside manufacturing. TRUE FALSE ANSWER: CAPACITY PLANNING -Maintain the cash flow and make reasonable profit.(too few or too many planes or even the right number of planes but in the wrong places, will hurt profit. TRUE FALSE ANSWER: In the context of total quality, an organization's stakeholders include all of the following EXCEPT:SOCIETYB. CUSTOMERSC. SUPPLIERSD. COMPETITORS ANSWER: Organizations are formed to pursue goals that are achieved more efficiently by the concerted efforts of a group of people than by individuals…arrow_forwardDescribe the concepts of inline quality control or in-process quality control. It is required to describe how Computer Aided Inspections (CAI) and Reverse Engineering (RE) can be used for inline quality control or in-process quality control.arrow_forwardThe right quality is determined by the cost of materials and the technical characteristics as suited to the specific requirements, and it implies that: Select one: Quality should be available, measurable and highest level at all. Quality should be valuable, immeasurable and outstanding as far as possible. Quality should be available, measurable and understandable as far as practicable. The right quality is the highest quality.arrow_forward
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