EBK OPERATIONS MANAGEMENT
EBK OPERATIONS MANAGEMENT
11th Edition
ISBN: 8220103630726
Author: RENDER
Publisher: PEARSON
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Chapter 5, Problem 4P
Summary Introduction

To determine: Conduct an interview with a prospective purchaser of a new bicycle and translate the customer wants into specific how’s of the firm.

Introduction: Interview and surveys from customers are very important for a company to get an insight about their customers’ views. It must be carried periodically for every product which helps them to raise the standards of sales.

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Do you think identifying bottlenecks is more challenging when they are people-related rather than equipment-related? And if so, how would you approach that kind of situation in a team setting?
Do you think there are situations where a company might reduce a bottleneck anyway, even if demand is currently low, just to prepare for future growth or improve employee morale?
1) Scheduling at Washburn Guitar   View the video Scheduling at Washburn Guitar (10.40 minutes, Ctrl+Click on the link); what are your key takeaways (tie to one or more of the topics discussed in Chapters 11 and/or 16) after watching this video.   Note: As a rough guideline, please try to keep the written submission to one or two paragraphs.   2) Bosa Limited, a specialist confectionary manufacturer, makes a variety of confectionary products candies in its manufacturing facility at Ulaanbaatar. Its line of confectionary products exhibits a highly seasonal demand pattern. The firm’s costs and quarterly sales forecasts are as follows: Costs: Hiring cost = $200 per worker, Firing cost = $600 per worker, Inventory carrying cost = $0.60 per pound per worker, Production per employee = 1000 pounds per quarter, Beginning workforce = 125 workers.   Quarter Sales Forecast/ Demand(pounds) Production Spring 80,000 95,000 Summer 50,000 95,000 Fall 100,000 95,000…
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