EBK OPERATIONS MANAGEMENT
EBK OPERATIONS MANAGEMENT
11th Edition
ISBN: 8220103630726
Author: RENDER
Publisher: PEARSON
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Chapter 5, Problem 14DQ
Summary Introduction

To determine: The explanation of how the house of quality translates customer desires into product/service attributes.

Introduction: Quality Function Deployment is the process of understanding customer needs and reflecting them in the design phase of product development. QFD is implemented at the early stage of the design process to determine the customer’s needs and address those needs.

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