EBK OPERATIONS MANAGEMENT
EBK OPERATIONS MANAGEMENT
11th Edition
ISBN: 8220103630726
Author: RENDER
Publisher: PEARSON
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Chapter 5, Problem 1P
Summary Introduction

To determine: To create a house of quality matrix for wristwatches.

Introduction: Quality function deployment (QFD) is a process that helps to understand customer needs and reflect it in the design phase of the product development. QFD is implemented in the early stage of the design process to determine the customer needs and address those needs by providing solutions.

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