Basic Business Statistics, Student Value Edition
Basic Business Statistics, Student Value Edition
14th Edition
ISBN: 9780134685113
Author: Mark L. Berenson, David M. Levine, David F. Stephan, Kathryn Szabat
Publisher: PEARSON
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Chapter 5, Problem 40PS

The Consumer Financial Protection Bureau’s Consumer Response Team hears directly from consumer about the challenges they face in the marketplace, brings their concerns to the attention of financial institutions and assists in addressing their complaints. Of the consumers who registered a bank account and service complaint, 46% cited “account Management,� complaints related to the marketing or management of an account, as their complaint.

Consider a sample of 20 consumers who registered bank account and service complaints. Use the binomial model to answer the following questions:

a. What is the expected value, or mean, of the binomial distribution?

b. What is the standard deviation of the binomial distribution?

c. What is the probability that 10 of the 20 Consumers cited� account management� as the type of complaint?

d. What is the probability that no more than 5 of the consumers cited “account Management’ as the type of complaint?

e. What is the probability that 5 or more of the consumers cited “account management� as the type of complaint?

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Chapter 5 Solutions

Basic Business Statistics, Student Value Edition

Ch. 5 - The increase or decrease in the price of a stock...Ch. 5 - According to the Pew Research Center, 51 of...Ch. 5 - A student is taking a multiple-choice exam in...Ch. 5 - A manufacturing company regularly conducts quality...Ch. 5 - Past records indicates that the probability of...Ch. 5 - In Example 5.4 on page 209, you and two friends...Ch. 5 - In Example 5.4 on page 209, you and two friends...Ch. 5 - Assume a Poisson distribution....Ch. 5 - Assume a Poisson distribution....Ch. 5 - Assume a Poisson distribution with =5.0. What is...Ch. 5 - Assume that the number of airline customer service...Ch. 5 - The quality control manager of Marilyn’s Cookies...Ch. 5 - Refer to Problem 5.22. How many cookies in a batch...Ch. 5 - Prob. 24PSCh. 5 - The U.S Department of Transportation maintains...Ch. 5 - The Consumer Financial Protection Bureau’s...Ch. 5 - J.D. Power and Associates calculates and publishes...Ch. 5 - Refer to Problem 5.27. if you purchased a Toyota...Ch. 5 - A toll-free phone number is available from 9 A.M....Ch. 5 - Prob. 30PSCh. 5 - What are the four properties that must be present...Ch. 5 - Prob. 32PSCh. 5 - Darwin Head, a 35-year-old sawmill worker, won 1...Ch. 5 - Between 1896-when the Dow Jones index was...Ch. 5 - Smartphone adoption among American younger adults...Ch. 5 - One theory concerning the Dow jones industrial...Ch. 5 - Prob. 37PSCh. 5 - Prob. 38PSCh. 5 - Social log-ins involve recommending of sharing an...Ch. 5 - The Consumer Financial Protection Bureau’s...Ch. 5 - Refer to Problem 5.40. In the same time period,...Ch. 5 - One theory concerning the...Ch. 5 - Spurious correlation refers to the apparent...Ch. 5 - The United Auto Courts Reports blog notes that are...
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