EBK PRINCIPLES OF OPERATIONS MANAGEMENT
11th Edition
ISBN: 9780135175644
Author: Munson
Publisher: VST
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Chapter 5, Problem 3CS
Summary Introduction
Case summary:
Company D is a plumbing, heating and air-conditioning company. The company has a simple but powerful strategy. The main goal of the company is their customer satisfaction. The firm offers 24 hours service for 7 days a week with no extra charges.
Company D guarantees price for their work and offers guarantee for all parts for one year. The company does not charge travel charges. The company highly concentrates on customer satisfaction rather than wealth creation.
The company does selective hiring, training and education, performance and compensation to concentrate on customer satisfaction. The company charges premium price but has high customer response due to the value they promise. The revenue has increased from $200,000 to $3.3 million.
To determine: How the 10 operations management decisions will be managed to make the strategy successful.
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Students have asked these similar questions
1) View the video Alton Bridge (12.16 mins, Ctrl + Click on the link), and please answer the following questions: https://meida.gaspar.mheducation.com/GASPARPlayer/play.html?id=24qHEm8aNZExFciJtZQbqli
a) According to the video, what are the various steps involved in managing projects?
b) What were the different phases of the Alton Bridge project?
c) What are the two widely used scheduling techniques, and under what phase of the Alton Bridge project are they discussed?
Note: As a rough guideline, please try to keep the written submission to a paragraph or so for each of the questions.
2) The following is a table of activities associated with a mining project at Lunar Industries, their durations, and what activities each must precede:
Activity
Duration (weeks)
Precedes
A (start)
1
B, C
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E
C
4
F
E
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2
-
The AOM project diagram is as given below:
a) What is the critical path (list all activities in the…
1) View the video Alton Bridge (12.16 mins, Ctrl + Click on the link), and please answer the following questions:
a) According to the video, what are the various steps involved in managing projects?
b) What were the different phases of the Alton Bridge project?
c) What are the two widely used scheduling techniques, and under what phase of the Alton Bridge project are they discussed?
Note: As a rough guideline, please try to keep the written submission to a paragraph or so for each of the questions.
2) The following is a table of activities associated with a mining project at Lunar Industries, their durations, and what activities each must precede:
Activity
Duration (weeks)
Precedes
A (start)
1
B, C
B
1
E
C
4
F
E
2
F
F (end)
2
-
The AOM project diagram is as given below:
With all the problems companies are currently facing, why do so many choose to expand into international markets? What are the advantages of expanding beyond the domestic market?
Chapter 5 Solutions
EBK PRINCIPLES OF OPERATIONS MANAGEMENT
Ch. 5.S - Prob. 1DQCh. 5.S - Prob. 2DQCh. 5.S - Prob. 3DQCh. 5.S - Prob. 4DQCh. 5.S - Prob. 5DQCh. 5.S - Prob. 6DQCh. 5.S - Prob. 7DQCh. 5.S - Prob. 1PCh. 5.S - Prob. 2PCh. 5.S - Prob. 3P
Ch. 5.S - Prob. 4PCh. 5.S - Prob. 5PCh. 5.S - Prob. 6PCh. 5.S - Prob. 7PCh. 5.S - Prob. 8PCh. 5.S - Prob. 9PCh. 5.S - Prob. 10PCh. 5.S - A Southern Georgia school district is considering...Ch. 5.S - Prob. 12PCh. 5.S - Prob. 13PCh. 5.S - Prob. 14PCh. 5.S - Prob. 15PCh. 5.S - Prob. 16PCh. 5.S - Prob. 17PCh. 5.S - Prob. 18PCh. 5.S - Prob. 19PCh. 5.S - Prob. 1.1VCCh. 5.S - Prob. 1.2VCCh. 5.S - Prob. 1.3VCCh. 5.S - Prob. 2.1VCCh. 5.S - Prob. 2.2VCCh. 5.S - Prob. 2.3VCCh. 5.S - Prob. 3.1VCCh. 5.S - Prob. 3.2VCCh. 5.S - Prob. 3.3VCCh. 5.S - Prob. 3.4VCCh. 5 - Prob. 1EDCh. 5 - Prob. 1DQCh. 5 - What techniques do we use to define a product? ...Ch. 5 - Prob. 3DQCh. 5 - Prob. 4DQCh. 5 - Prob. 5DQCh. 5 - Prob. 6DQCh. 5 - Describe four organizational approaches to product...Ch. 5 - Explain what is meant by robust design.Ch. 5 - Prob. 9DQCh. 5 - What information is contained in a bill of...Ch. 5 - What information is contained in an engineering...Ch. 5 - What information is contained in an assembly...Ch. 5 - Prob. 13DQCh. 5 - Explain how the house of quality translates...Ch. 5 - Prob. 15DQCh. 5 - Prob. 16DQCh. 5 - Why are the direct interaction and surrogate...Ch. 5 - Prob. 18DQCh. 5 - Prob. 1PCh. 5 - Prob. 2PCh. 5 - Prob. 3PCh. 5 - Construct a house of quality matrix for a...Ch. 5 - Prob. 5PCh. 5 - Prob. 6PCh. 5 - Prob. 7PCh. 5 - Prob. 8PCh. 5 - Prepare a bill of material for (a) a pair of...Ch. 5 - Prob. 10PCh. 5 - Prepare a script for telephone callers at the...Ch. 5 - Prob. 12PCh. 5 - Prob. 13PCh. 5 - Prob. 14PCh. 5 - Prob. 15PCh. 5 - Prob. 16PCh. 5 - Prob. 17PCh. 5 - Prob. 18PCh. 5 - Prob. 19PCh. 5 - Residents of Mill River have fond memories of ice...Ch. 5 - Prob. 21PCh. 5 - Prob. 22PCh. 5 - Prob. 23PCh. 5 - Prob. 24PCh. 5 - Prob. 25PCh. 5 - Prob. 1CSCh. 5 - Prob. 2CSCh. 5 - Prob. 3CSCh. 5 - Prob. 1VCCh. 5 - Prob. 2VCCh. 5 - Prob. 3VCCh. 5 - Prob. 4VC
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