Essentials of MIS (13th Edition)
Essentials of MIS (13th Edition)
13th Edition
ISBN: 9780134802756
Author: Kenneth C. Laudon, Jane Laudon
Publisher: PEARSON
Expert Solution & Answer
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Chapter 5, Problem 1IQ

Explanation of Solution

Cloud computing and managed IT services:

  • Cloud computing services:
    • It denotes a procedure of facilitating scalable, inflatable and seamless services for elastic software using technologies in internet.
    • It denotes a method to deliver Software as a Service (SaaS), distributed in a pay per use basis.
    • It provides capabilities of self service for users with features of scalability to increase requirement usage.
    • The cloud based services offered includes:
      • Web based computing platform:
        • The functionality delivered by web services is utilized by companies.
        • The complete applications need not to be developed based on needs.
      • Infrastructure as a service(IaaS):
        • The limitless storage capacity of cloud should be used by organization.
        • The storage space could be expanded and made shrink as required.
      • Software as a Service(SaaS):
        • It allows to access functionality of software not worrying storage.
      • Platform as a Service(PaaS):
        • The companies can run applications on platform of cloud service.
      • Utility services:
        • The companies that require sharing of huge data can store data remotely.
        • It can generate a virtual data centre.
      •  Managed services:
        • It is used by providers of cloud service, such as service of anti-spam.
      • Service Commerce:
        • It denotes creation of application hub used by members of organization.
        • It provides applications in addition to services for businesses.

Managed IT services:

  • It denotes IT services of organization that are outsourced to an external provider of managed IT services.
  • The 360 degree responsibility for entire IT operations of organization is taken by service provider.
  • It assumes accountability of providing services to clients.
  • The service provider takes strategic IT decisions and communicated to clients.
  • The service providers turn as technology advisors to clients in IT implementation field.

Explanation of Solution

Familiarity with different platforms:

  • Yes, familiar with operating system, security and data management platforms.
  • It denotes a must for dealing with managed IT services.
  • The platforms for data management is been defined under service provider.

Explanation of Solution

Working with given services:

Yes, have used the services on job.

Explanation of Solution

Working details with services:

  • The details of working experience is shown below:
    • Creation as well as maintenance of documentation that relates to server and network topology.
    • Creating project plans, design and implementing solutions.
    • Configuration, testing and maintenance of LAN equipment and services.
    • It includes switches, routers, VPN and firewalls.
    • Assisting with monthly reports besides recommendations for managed services clients.
    • Staying current with system information, updates and changes.

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