Videos
Interpretation:the way modern technology is used to understand the voice of the customer is to be determined.
Concept Introduction:Internet is the most wide spread modern technology used in today’s time and has become the center of the various business activities. It is impossible to carry out the major business activities without it. Therefore, it has been considered as a must-have in today’s business world in order to understand the voice of the customer.
Explanation of Solution
The modern technology such as internet contributes immensely towards understanding the voice of the customer as it provides many opportunities for customers to comment and review on different products and services that they consume.
Internet provides the customers the ability to obtain endless information, knowledge and training while providing answers and options for many of the customer concerns and needs. Internet is also a platform for connectivity, communication and sharing as it will enable the customers to make instant bookings, complaints or other requirements through the usage of internet.
It also allows the customers to locate and obtain contact information of a particular business or a service provider. This has allowed the customer to get quick routes in reaching a desired location with the usage of various apps. Internet has also provided the customers to perform the banking activities online, settle bills and do shopping online.
Therefore, internet has been identified as the voice of the customer that can be used in fulfilling the different needs and concerns of the customer.
Want to see more full solutions like this?
- What are the key benefits of implementing a Customer Relationship Management (CRM) system in a business?arrow_forwardHow might safety and security information be provided to customers?arrow_forwardhow have you Demonstrated customer service skills in real life. Demonstration includes defining customer service (e.g., internal customer service; external customer service); identifying the benefits of providing helpful, courteous, and knowledgeable customer service; prioritizing customer service (both within an organization and to external customers and stakeholders); anticipating needs of customers and coworkers; demonstrating how to provide helpful, courteous, and knowledgeable service to address customer and/or coworker needs.arrow_forward
- Give an example of how you should handle a customer when your product/service caused a major problemarrow_forwardWhat are the traditional measures for meeting customer needs? What are the major limitations to these measures?arrow_forwardHow can the voice of the customer be incorporated in thedesign of products and services?arrow_forward
- When it comes to customer service, companies may become involved at three different levels. To begin, what are they and what purpose do they serve. Also, what do you believe is the most important factor in ensuring the success of an implementation?arrow_forwardWhat exactly are Quality of Service metrics? What is the significance of Quality of Service metrics?arrow_forwardList and describe all the many ways that customer relationship management software reduces costs and makes a difference.arrow_forward
