Mylab Operations Management With Pearson Etext -- Access Card -- For Operations Management: Sustainability And Supply Chain Management (13th Edition)
13th Edition
ISBN: 9780135225899
Author: Jay Heizer, Barry Render, Chuck Munson
Publisher: PEARSON
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Question
Chapter 5, Problem 1CS
Summary Introduction
Case summary
Company D is a plumbing, heating and air-conditioning company. This company has a simple but powerful strategy. The main goal of the company is their customer satisfaction. The firm offers 24 hours service for 7 days a week with no extra charges.
Company D guarantees price for their work and offers guarantee for all parts for a year. The company does not charge for travel. The company highly concentrates on customer satisfaction rather than wealth creation.
The company does selective hiring, training and education, performance and compensation to concentrate on customer satisfaction. The company charges premium price but has high customer response due to the promised value. The revenue has increased from $200,000 to $3.3 million.
Characters in the case:
- Company D
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Chapter 5 Solutions
Mylab Operations Management With Pearson Etext -- Access Card -- For Operations Management: Sustainability And Supply Chain Management (13th Edition)
Ch. 5.S - Prob. 1DQCh. 5.S - Prob. 2DQCh. 5.S - Prob. 3DQCh. 5.S - Prob. 5DQCh. 5.S - Prob. 6DQCh. 5.S - Prob. 7DQCh. 5.S - Prob. 1PCh. 5.S - Prob. 2PCh. 5.S - Prob. 3PCh. 5.S - Prob. 4P
Ch. 5.S - Prob. 9PCh. 5.S - Prob. 5PCh. 5.S - Prob. 6PCh. 5.S - Prob. 8PCh. 5.S - Prob. 10PCh. 5.S - Prob. 11PCh. 5.S - Prob. 12PCh. 5.S - Prob. 13PCh. 5.S - Prob. 14PCh. 5.S - Prob. 15PCh. 5.S - Prob. 16PCh. 5.S - Prob. 17PCh. 5 - Prob. 1EDCh. 5 - Prob. 1DQCh. 5 - Prob. 2DQCh. 5 - In what ways is product strategy linked to product...Ch. 5 - Prob. 4DQCh. 5 - Prob. 5DQCh. 5 - Prob. 6DQCh. 5 - Prob. 7DQCh. 5 - Prob. 8DQCh. 5 - Prob. 9DQCh. 5 - Prob. 10DQCh. 5 - Prob. 11DQCh. 5 - Prob. 12DQCh. 5 - Prob. 13DQCh. 5 - Prob. 14DQCh. 5 - Prob. 15DQCh. 5 - Prob. 18DQCh. 5 - Prob. 16DQCh. 5 - Prob. 17DQCh. 5 - Prob. 4PCh. 5 - Prob. 5PCh. 5 - Question 5.3 Prepare a house of quality fora...Ch. 5 - Prob. 7PCh. 5 - Prob. 9PCh. 5 - Prob. 10PCh. 5 - Prob. 11PCh. 5 - Prob. 12PCh. 5 - Prob. 1PCh. 5 - Prob. 18PCh. 5 - Prob. 19PCh. 5 - Residents of Mill River have fond memories of ice...Ch. 5 - Prob. 21PCh. 5 - Prob. 22PCh. 5 - Prob. 23PCh. 5 - Prob. 8PCh. 5 - Prob. 24PCh. 5 - Prob. 2PCh. 5 - Prob. 3PCh. 5 - Prob. 13PCh. 5 - Prob. 14PCh. 5 - Prob. 15PCh. 5 - Prob. 16PCh. 5 - Prob. 17PCh. 5 - Prob. 25PCh. 5 - Prob. 1CSCh. 5 - Prob. 2CSCh. 5 - Prob. 3CSCh. 5 - Prob. 1.1VCCh. 5 - Prob. 1.2VCCh. 5 - Prob. 1.3VCCh. 5 - Prob. 1.4VCCh. 5 - Prob. 2.1VCCh. 5 - Prob. 2.2VC
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Similar questions
- 124. Define and explain pre-service, point of service and after service (Value Chain). How can do these activities support or sabotage value for customers.arrow_forwardWhat is the meaning of customer service charter?arrow_forwardCustomer value segmentation is the practice of matching service level to the profitability of the client. Question 10 options: True Falsearrow_forward
- Which is an example of Assessing Risk? Question 24 options: Supply chain risk is the likelihood of a disruption that would impact the ability of a company to continuously supply products or services. Disruption risks are caused by natural or manmade disasters. Supply chain coordination risks are associated with the day-to-day management of the supply chain All of the abovearrow_forwardWhat are the differences between Spot Instances and On-Demand Instances?arrow_forwardWhat is service blueprint?arrow_forward
- 12:17 Multiple Choice Questions You are required to answer all of the below 25 multiple choice questions. Please select one correct answer for each question. The new 7UP design in the 3 points Egyptian market is part of the product level. * junle o igai ng Augmented Support Actual Core The first step in designing 3 points support services is to: * Add new services that will both delight customers and yield profits to the companyarrow_forwardProvide some service process improvements.arrow_forwardQ: an on campus recycling center is considered as a service so adapt the service strategies to it; cost leadership, differentiation, and focus strategy. Note: 0% plagiarism.arrow_forward
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