CONNECT F/OPERATIONS MGMT
14th Edition
ISBN: 9781264344963
Author: Stevenson
Publisher: INTER MCG
expand_more
expand_more
format_list_bulleted
Question
Chapter 4, Problem 7P
a)
Summary Introduction
To identify: The technical requirements that have the biggest impact so that the paper does not tear.
Introduction:
Product or service redesign:
A product or service redesign is changing the features of the product or a service according to the latest developments in various fields. It will enable the firm to stay in competition with the current trend.
b)
Summary Introduction
To identify: The technical requirements that have the biggest impact on the customer requirements.
Introduction:
Product or service redesign:
A product or service redesign is changing the features of the product or a service according to the latest developments in various fields. It will enable the firm to stay in competition with the current trend.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Refer to the figure below relating to a commercial printer (customer) and the company that supplies the paper.
Technical
requirements
Importance
to
customer
Customer
requirements
Paper will not tear 3 A
Consistent finish
No ink bleed
Prints cleanly
1
2
3
7 Paper width
7 Paper thickness
? Roll roundness
thickness
Paper width
Paper
Roll roundness
Coating thickness
Tensile strength
Paper color
? Coating thickness
? Tensile strength
7 Paper color
O
Customer Requirements
Paper doesn't wrinkle
Prints clearly
Easy to use
a. What technical requirements have the highest impact on the customer requirement that the paper not tear? (You may select more
than one answer. Click the box with a check mark for the correct answer and click to empty the box for the wrong answer.)
J
O
Type of Paper
b. The following table presents technical requirements and customer requirements for the output of a laser printer. Determine which
single technical requirement likely has the greatest Impact on each individual…
JYP is a hypermarket chain that operates throughout China, with 25 locations and 800 employees ranging from store workers to the CEO. JYP I operates in a very competitive environment with numerous other companies. As a result, improving performance is vital in order to achieve the goal of being the number 1 hypermarket chain in the country. The goal must be met while taking into account the relatively high worker turnover rate in this area.
a)Explain how the Maslow Hierarchy of Needs application may be of use at JYP.
b)Explain the application of Performance Management System at JYP.
Perform a "product-by-value" analysis on products A, B, C, D, and E.
A
$0.85
B
$0.55
Total Contribution $117,000 $87,000 $54,000
C
$1.05
Unit Contribution
S
The list of products in descending order of their individual dollar contribution to the firm:
The list of products in descending order of their total dollar contribution to the firm:
Based on the product-by-value" analysis, which products are the 3 lowest in total dollar contribution and, therefore, possible candidates for replacement?
should be investigated for replacement
Products
D
$1.65
$61,000
E
$0.85
$76,000
Chapter 4 Solutions
CONNECT F/OPERATIONS MGMT
Ch. 4.2 - Prob. 1.1RQCh. 4.2 - Prob. 1.2RQCh. 4.5 - Prob. 1.1RQCh. 4.5 - Prob. 1.2RQCh. 4.7 - Prob. 1.1RQCh. 4.7 - Prob. 1.2RQCh. 4.7 - Prob. 1.3RQCh. 4.8 - Prob. 1.1RQCh. 4.8 - Prob. 1.2RQCh. 4.11 - THE CHALLENGES OF MANAGING SERVICES Services can...
Ch. 4.11 - THE CHALLENGES OF MANAGING SERVICES Services can...Ch. 4.S - Prob. 1DRQCh. 4.S - Prob. 2DRQCh. 4.S - Prob. 3DRQCh. 4.S - Consider the following system: Determine the...Ch. 4.S - A product is composed of four parts. In order for...Ch. 4.S - A system consists of three identical components....Ch. 4.S - A product engineer has developed the following...Ch. 4.S - The guidance system of a ship is controlled by a...Ch. 4.S - One of the industrial robots designed by a leading...Ch. 4.S - A production line has three machines A, B, and C,...Ch. 4.S - Prob. 8PCh. 4.S - A Web server has five major components that must...Ch. 4.S - Repeat Problem 9 under the condition that one of...Ch. 4.S - Hoping to increase the chances of reaching a...Ch. 4.S - An electronic chess game has a useful life that is...Ch. 4.S - A manufacturer of programmable calculators is...Ch. 4.S - Lucky Lumen light bulbs have an expected life that...Ch. 4.S - Prob. 15PCh. 4.S - Prob. 16PCh. 4.S - Determine the availability for each of these...Ch. 4.S - Prob. 20PCh. 4.S - A manager must decide between two machines. The...Ch. 4.S - Prob. 22PCh. 4.S - Auto batteries have an average life of 2.7 years....Ch. 4 - Prob. 1DRQCh. 4 - Prob. 2DRQCh. 4 - Prob. 3DRQCh. 4 - Prob. 4DRQCh. 4 - Prob. 5DRQCh. 4 - Prob. 6DRQCh. 4 - Prob. 7DRQCh. 4 - Prob. 8DRQCh. 4 - a. What is meant by the term life cycle? b. Why...Ch. 4 - Prob. 10DRQCh. 4 - Prob. 11DRQCh. 4 - Prob. 12DRQCh. 4 - Prob. 13DRQCh. 4 - Explain what quality function development is and...Ch. 4 - Prob. 15DRQCh. 4 - Prob. 16DRQCh. 4 - Prob. 17DRQCh. 4 - Prob. 18DRQCh. 4 - Prob. 19DRQCh. 4 - Describe some of the trade-off that are...Ch. 4 - Prob. 2TSCh. 4 - Prob. 3TSCh. 4 - Prob. 1CTECh. 4 - Prob. 2CTECh. 4 - Prob. 3CTECh. 4 - Prob. 4CTECh. 4 - Prob. 5CTECh. 4 - Give two examples of unethical conduct involving...Ch. 4 - Prob. 1PCh. 4 - Prob. 2PCh. 4 - Prepare a service blueprint for each of these...Ch. 4 - Prepare a service blueprint for each of these post...Ch. 4 - Prob. 5PCh. 4 - Prob. 6PCh. 4 - Prob. 7PCh. 4 - Prepare a table similar to that shown in Problem...
Knowledge Booster
Similar questions
- second image is the choices for the blanksarrow_forwardDo it image for for this. diagram of Luminescent Solar Concentrators (LSCs) and Energy Transfer. The diagram includes labeled sections with clear and readable text, covering Introduction to LSCs, Energy Transfer Process, Heterostructures, Down Conversion, and Doping. Each section contains visual representations with arrows showing the directions of processes, using distinct colors for clarity and visual appeal.arrow_forward12. please i need the external analysis for the PASTEL ( see below) -PESTEL analysis for Sony Corporation Grouparrow_forward
- State possible issues that must be considered bin the design and manufacturing process of a Bear toy ?arrow_forwardComplete a cause-and-effect diagram to reflect "student dissatisfied with university registration process." Click the icon to view the partially completed cause-and-effect diagram. Match each number in the diagram with the corresponding reason. Graph/chart I Material Machinery II Too few classes at selected hours Printer issues Excessive red tape III Methods Number Reason III IV Dissatisfied student IV Lateness Manpower - ×arrow_forwardWhy can you use a functional decomposition diagram (FDD)? Describe how to make an FDD.arrow_forward
- As the Quality Manager of a Food and Beverage Company, you have been asked to present a review of Quality Costs to the Managing Director as summarized Table 1 Table 1: The data collection of the quality costs for a precision company. Activities Activities Cost (RM) Cost (RM) 44,000 12,000 15,000 10,800 35,000 Machine maintenance Customer return Supplier training Food testing Incoming inspection Manufacturing tools Sorting at customer site Scrap Production visual inspection Finished-good inspection 18,000 10,000 2,500 10,500 18,000 (a) Summarized the total costs according to the type of quality cost (Prevention Costs, Appraisal Costs, Internal Failure Costs, and External Failure Costs). (b) Calculate the percentage of Prevention Costs, Appraisal Costs, Internal Failure Costs, and External Failure Costs. (c) Discuss your findings from obtained results of question (a) and (b).arrow_forwardBSOP 588 Managing QualityAll Assignments Course Projects, Midterm and Final ExamWeek 2 Course Project:BSOP 588 Week 2 Project Proposal (Toyota Motor Corporation)Week 3 Assignments:Week 3 Paper; Measuring Customer Service – MCS (Jan 2013)Week 3 Paper; Measuring Customer Satisfaction (July 2014)Week 4 Midterm ExamSET 1Page 1Question (TCO A) Compare and contrast the evolution of quality and the role it played in the management of U.S. and Japanese business firms from the 1950s to the present.Question (TCO B) Compare and contrast the following definitions of quality. Definition 1: Quality is the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs. Definition 2: Quality is meeting or exceeding customer expectations.Question (TCO A) Explain the three core principles of total quality.Question (TCO H) Identify and discuss five differences between service and manufacturing organizations.Question (TCO B) Cite two ways that the…arrow_forwardPart C. View the related mini-lecture on BCG analysis and answer this question. Stickler Tools makes four different types of hand tools, and each tool is handled by a distinct, separately managed SBU within the firm. Take the following information about the company and its products and competitors and conduct a BCG analysis. Draw the four-cell diagram, and place each of the SBUS on the diagram. Assess the health of the company based on the diagram. Show all work Industry Stickler sales (in Top 3 sellers (may Number of Employees in unit SBU Growth rate so00,000) include Stickler) Competitors A. HVAC tools 11 64 64, 41, 32 9 11,000 B.Tapes/Rules 4 85 150, 150, 85 12 24,500 | C.Rasps/Files 10 1 7, 1, 0.5 19 9,050 D.Drivers 7 66 66, 12, 10 22 1,200 New Messagearrow_forward
- 4. Define pattern allowances.arrow_forwardTheories and concepts: Cause of the difficulties In this section, I will explain the causes of the difficulties which I have explained above. The reason for the missing cages uses to be that the cage is still being picked or not and if the picker is still using the cage to pick the items then request the picker to drop the cage off to the packing department so that the items can be packed and sent out the shipping department for the delivery. Also, if the cage is not in the picking department buffer or pack buffer and is not being picked then as a process guide it was my duty to search for the cage at the packing stations first, and if not found then to escalate to the management so that relevant department can be contacted for the action. During the critical pool time, there were a few shipments IDs use to get sent down from the picking department which they couldn’t send into the picker’s scanners as either the batch assigned for the item by the stowing department would be wrong or…arrow_forward8 In the analysis of user needs and requirements of the e-government roadmap development, all the following steps are conducted except: Select one: a. Establishing a user requirements concept b. Development of lessons learned concept c. Analysis of the user needs and requirements through interviews and online panels on the e-government portal d. Evaluation of current portal as well as expectations and future demandsarrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.