Operating system : It is a set of programs that takes care of all kinds of activities among the hardware device. It serves as an interface between the user and the device. Once it is loaded, it coordinates activities like running applications, transferring information, and so on. If a computer or a mobile device is running then, the operating system remains in its memory. Tools: Tools allow the users to perform tasks with respect to maintenance which is related to managing devices, programs, media used by computers and other devices. For example, security tools help to secure a network or a system from malwares.

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We want to get an idea of how many tickets we have and what our issues are. Print the ticket ID number, ticket description, ticket priority, ticket status, and, if the information is available, employee first name assigned to it for our records. Include all tickets regardless of whether they have been assigned to an employee or not. Sort it alphabetically by ticket status, and then numerically by ticket ID, with the lower ticket IDs on top.

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Chapter 4, Problem 3CT

Program Plan Intro

Operating system:

It is a set of programs that takes care of all kinds of activities among the hardware device. It serves as an interface between the user and the device.

Once it is loaded, it coordinates activities like running applications, transferring information, and so on.

If a computer or a mobile device is running then, the operating system remains in its memory.

Tools:

Tools allow the users to perform tasks with respect to maintenance which is related to managing devices, programs, media used by computers and other devices.

For example, security tools help to secure a network or a system from malwares.

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We want to get an idea of how many tickets we have and what our issues are. Print the ticket ID number, ticket description, ticket priority, ticket status, and, if the information is available, employee first name assigned to it for our records. Include all tickets regardless of whether they have been assigned to an employee or not. Sort it alphabetically by ticket status, and then numerically by ticket ID, with the lower ticket IDs on top.

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