Case summary:
Bank WF is the one among the largest banks in Country U. The Consumer Financial Protection Bureau charged fine of $185 million for opening a 2.1 million of unauthorized accounts and services for the clients. The bank fired 5,300 employees for the false and illegal opening of accounts. These ethical issues are because of the pressure of the organization. This shows that these illegal activities are arises to achieve the sales target. Evidence proved that these were also approved my many managers. Bank WF fired all these employees without being investigated. An investigation special board committed investigated all the Bank WF employees and the result found that the target can be achieved only by way of cheating. They used whistle blower retaliation to investigate and fire the employees. Late, the CEO of the bank was resigned and replaced by Person T.
Because of all these activities the trust among the customers were reduced and it will take time to rebuilt it again by Bank WF. To patch up all these the bank formed all new employees with best internal control and many risk management policies. The bank came up with more innovative services focusing the customer satisfaction.
Characters in the case:
- Bank WF
To discuss: The way how the sales division can operate different from the ethical subculture.
Ethical subculture refers to the division of a large culture with ethical values and norms.
Want to see the full answer?
Check out a sample textbook solutionChapter 4 Solutions
MARKETING-INFUSE ACCESS CARD
- Consider Airpod pros and the Phomemo D30, How is the value of airpod pros different and similar to that of phomemo D30 organizations and customer base? Consider how Artificial Intelligence (AI) and other emerging technologies could impact new product development.arrow_forwardHello Professor and Classmates, A new product I have purchased recently that I consider innovative is the new Samsung Galaxy Buds 3 Pro. The earbuds provide the best sound from earbuds. It has audio that adapts to my surroundings it also uses the new Bluetooth version for better connection. Market innovation is important because it enables businesses to remain competitive, satisfy changing consumer demands, develop new goods and services, increase productivity, and eventually spur development by creating new possibilities. Consider Air pod pros and the new Samsung Galaxy Buds 3 Pro, How is the value of your innovative product different and similar to that of your associated organizations and customer base? Consider how Artificial Intelligence (AI) and other emerging technologies could impact new product development.arrow_forwardConsider AirPods Pros and the Samsung Galaxy Buds 3 Pro. How does the value of airpod pros differ and compare to that of new Samsung Galaxy Buds 3 Pros organizations and customers? Consider how AI and other developing technologies may affect new product creation.arrow_forward
- Good evening, everyone, A product that was introduced to me by a coworker was a wireless label maker machine that he purchased from Amazon named Phomemo D30. The label maker provides usage as a portable Bluetooth mini label printer, smartphone handheld thermal sticker with multiple templates fonts icon for a home office. Marketing innovation of this sort can offer a business a high scale profit since wireless is the number thing of convenience for on the go. Due to these sectors' recognition of the vital role label printers play in increasing operational effectiveness and product traceability, demand for them has skyrocketed globally. The growing need for convenient and user-friendly label printing equipment in the manufacturing industry is one of the main reasons driving the market's growth. Because of their adaptability and user-friendly features, desktop and mobile/portable printers are becoming more and more popular as industries continue to modernize and simplify their…arrow_forwardConsider AirPods Pros and the Phomemo D30. How does the value of airpod pros differ and compare to that of phomemo D30 organizations and customers? Consider how AI and other developing technologies may affect new product creation.arrow_forward1. What effect could an obsession about protecting market share have on a company's long-term prospects? 2.arrow_forward
- What does the following article say about the normative and regulative legitimacy of the marijuana industry? https://news.gallup.com/poll/514007/grassroots-support-legalizing-marijuana-hits-record.aspxarrow_forwardWhat are the two types of monetary formats supported by Excel, and what are the specifics of each?arrow_forwardWhat does the Find and Replace command in Excel do, and why would you use it? Name the steps in using the command if you wanted to replace all occurrences of the word “peaches” with the word “pears.”arrow_forward
- Discuss the importance of aligning a company's purpose with inbound principles. How does this alignment impact marketing strategies? Draft this section for Kroger.arrow_forwardMarketing strategy in ways marketing plans differ at various levels in an organization.arrow_forwardFor your initial post this week, please answer all of the following in your initial post: Reflect and consider innovative products new to the market. Provide an example of a new product you have purchased recently that you would consider innovative. What value did the product's development bring to the organization and customers? Why is innovation in markets important?arrow_forward
- Foundations of Business (MindTap Course List)MarketingISBN:9781337386920Author:William M. Pride, Robert J. Hughes, Jack R. KapoorPublisher:Cengage LearningMarketingMarketingISBN:9780357033791Author:Pride, William MPublisher:South Western Educational Publishing
- Foundations of Business - Standalone book (MindTa...MarketingISBN:9781285193946Author:William M. Pride, Robert J. Hughes, Jack R. KapoorPublisher:Cengage Learning