Elementary Statistics
12th Edition
ISBN: 9780321836960
Author: Mario F. Triola
Publisher: PEARSON
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Chapter 3.3, Problem 24BSC
To determine
To find: The coefficient of variation for each of the two samples.
To compare: The variation between the two samples.
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Title: Analyzing Customer Satisfaction for UnileverAs a member of Unilever's Customer Experience Management team, you are responsible forevaluating customer satisfaction levels and monitoring competitive moves. This case studyinvolves analyzing satisfaction data to test two key hypotheses about Unilever's performancerelative to its main competitor, Procter & Gamble (P&G).Unilever’s leadership team has emphasized the importance of customer satisfaction inmaintaining competitive advantage and market leadership. As part of this initiative, yourteam regularly monitors satisfaction scores and benchmarks them against competitors likeP&G.You are tasked with analyzing the provided dataset to answer the following questions:1. Does Unilever’s average customer satisfaction score meet the minimum threshold of2. 75%?Is there no significant difference between Unilever’s overall average satisfaction scoreand P&G’s average satisfaction score?
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The following table shows a data set containing information for 25 of the shadow stocks tracked by the American Association of Individual Investors (aaii.com, February 2002). Shadow stocks are common stocks of smaller companies that are not closely followed by Wall Street analysts.
Click on the datafile logo to reference the data.
DATA file
Company
DeWolfe Companies
Exchange
Ticker
Symbol
Market
Cap
($ millions)
Price/
Gross
Profit
Earnings
Ratio
Margin
(%)
AMEX
DWL
36.4
8.4
36.7
North Coast Energy
OTC
NCEB
52.5
6.2
59.3
Hansen Natural Corp.
OTC
HANS
41.1
14.6
44.8
MarineMax, Inc.
NYSE
HZO
111.5
7.2
23.8
Nanometrics Incorporated
OTC
NANO
228.6
38.0
53.3
TeamStaff, Inc.
OTC
TSTF
92.1
33.5
4.1
Environmental Tectonics
AMEX
ETC
51.1
35.8
35.9
Measurement Specialties
AMEX
MSS
101.8
26.8
37.6
SEMCO Energy, Inc.
NYSE
SEN
193.4
18.7
23.6
Party City Corporation
OTC
PCTY
97.2
15.9
36.4
Embrex, Inc.
OTC
EMBX
136.5
18.9
59.5
Tech/Ops Sevcon, Inc.
AMEX
ΤΟ
23.2
20.7
35.7
ARCADIS NV
OTC
ARCAF
173.4…
Chapter 3 Solutions
Elementary Statistics
Ch. 3.2 - Employment Data listed below are results from the...Ch. 3.2 - Average The web site IncomeTaxList.com lists the...Ch. 3.2 - Median In an editorial, the Poughkeepsie Journal...Ch. 3.2 - Prob. 4BSCCh. 3.2 - In Exercises 5-20, find the (a) mean, (b) median,...Ch. 3.2 - In Exercises 5-20, find the (a) mean, (b) median,...Ch. 3.2 - In Exercises 5-20, find the (a) mean, (b) median,...Ch. 3.2 - Prob. 8BSCCh. 3.2 - In Exercises 5-20, find the (a) mean, (b) median,...Ch. 3.2 - Prob. 10BSC
Ch. 3.2 - In Exercises 5-20, find the (a) mean, (b) median,...Ch. 3.2 - In Exercises 5-20, find the (a) mean, (b) median,...Ch. 3.2 - In Exercises 5-20, find the (a) mean, (b) median,...Ch. 3.2 - Prob. 14BSCCh. 3.2 - In Exercises 5-20, find the (a) mean, (b) median,...Ch. 3.2 - In Exercises 5-20, find the (a) mean, (b) median,...Ch. 3.2 - In Exercises 5-20, find the (a) mean, (b) median,...Ch. 3.2 - Prob. 18BSCCh. 3.2 - In Exercises 5-20, find the (a) mean, (b) median,...Ch. 3.2 - In Exercises 5-20, find the (a) mean, (b) median,...Ch. 3.2 - In Exercises 21-24, find the mean and median for...Ch. 3.2 - In Exercises 21-24, find the mean and median for...Ch. 3.2 - Prob. 23BSCCh. 3.2 - In Exercises 21-24, find the mean and median for...Ch. 3.2 - Large Data Sots from Appendix B. In Exercises...Ch. 3.2 - Prob. 26BSCCh. 3.2 - Prob. 27BSCCh. 3.2 - Prob. 28BSCCh. 3.2 - Prob. 29BSCCh. 3.2 - In Exercises 29-32, find the mean of the data...Ch. 3.2 - Prob. 31BSCCh. 3.2 - In Exercises 29-32, find the mean of the data...Ch. 3.2 - Degrees of Freedom Carbon monoxide is measured in...Ch. 3.2 - Prob. 34BBCh. 3.2 - Trimmed Mean Because the mean is very sensitive to...Ch. 3.2 - Prob. 36BBCh. 3.2 - Prob. 37BBCh. 3.2 - Quadratic Mean The quadratic mean (or root mean...Ch. 3.2 - Prob. 39BBCh. 3.3 - Comparing Variation Which do you think has less...Ch. 3.3 - Correct Statements? Which of the following...Ch. 3.3 - Variation and Variance In statistics, how do the...Ch. 3.3 - Prob. 4BSCCh. 3.3 - In Exercises 5-20, find the range, variance, and...Ch. 3.3 - In Exercises 5-20, find the range, variance, and...Ch. 3.3 - Prob. 7BSCCh. 3.3 - In Exercises 5-20, find the range, variance, and...Ch. 3.3 - Prob. 9BSCCh. 3.3 - In Exercises 5-20, find the range, variance, and...Ch. 3.3 - Prob. 11BSCCh. 3.3 - Prob. 12BSCCh. 3.3 - Prob. 13BSCCh. 3.3 - In Exercises 5-20, find the range, variance, and...Ch. 3.3 - Prob. 15BSCCh. 3.3 - In Exercises 5-20, find the range, variance, and...Ch. 3.3 - In Exercises 5-20, find the range, variance, and...Ch. 3.3 - Prob. 18BSCCh. 3.3 - In Exercises 5-20, find the range, variance, and...Ch. 3.3 - In Exercises 5-20, find the range, variance, and...Ch. 3.3 - Prob. 21BSCCh. 3.3 - Prob. 22BSCCh. 3.3 - Prob. 23BSCCh. 3.3 - Prob. 24BSCCh. 3.3 - Prob. 25BSCCh. 3.3 - Prob. 26BSCCh. 3.3 - Prob. 27BSCCh. 3.3 - Prob. 28BSCCh. 3.3 - Prob. 29BSCCh. 3.3 - Estimating Standard Deviation with the Range Rule...Ch. 3.3 - Prob. 31BSCCh. 3.3 - Prob. 32BSCCh. 3.3 - Prob. 33BSCCh. 3.3 - Prob. 34BSCCh. 3.3 - Identifying Unusual Values with the Range Rule of...Ch. 3.3 - Prob. 36BSCCh. 3.3 - Prob. 37BSCCh. 3.3 - Finding Standard Deviation from a Frequency...Ch. 3.3 - Prob. 39BSCCh. 3.3 - Finding Standard Deviation from a Frequency...Ch. 3.3 - Prob. 41BSCCh. 3.3 - The Empirical Rule Based on Data Set 3 Body...Ch. 3.3 - Prob. 43BSCCh. 3.3 - Chebyshev's Theorem Based on Data Set 3 in...Ch. 3.3 - Why Divide by n 1? Let a population consist of...Ch. 3.3 - Prob. 46BBCh. 3.4 - z Scores James Madison, the fourth President of...Ch. 3.4 - Prob. 2BSCCh. 3.4 - Prob. 3BSCCh. 3.4 - Prob. 4BSCCh. 3.4 - Prob. 5BSCCh. 3.4 - Prob. 6BSCCh. 3.4 - Prob. 7BSCCh. 3.4 - Prob. 8BSCCh. 3.4 - Prob. 9BSCCh. 3.4 - Prob. 10BSCCh. 3.4 - Usual and Unusual Values.In Exercises 9-12,...Ch. 3.4 - Usual and Unusual Values.In Exercises 9-12,...Ch. 3.4 - Prob. 13BSCCh. 3.4 - Prob. 14BSCCh. 3.4 - Comparing Values.In Exercises 13-16, use z scores...Ch. 3.4 - Prob. 16BSCCh. 3.4 - Percentiles. In Exercises 17-20, use the following...Ch. 3.4 - Prob. 18BSCCh. 3.4 - Prob. 19BSCCh. 3.4 - Prob. 20BSCCh. 3.4 - Prob. 21BSCCh. 3.4 - Prob. 22BSCCh. 3.4 - Prob. 23BSCCh. 3.4 - Prob. 24BSCCh. 3.4 - Prob. 25BSCCh. 3.4 - Prob. 26BSCCh. 3.4 - Prob. 27BSCCh. 3.4 - Prob. 28BSCCh. 3.4 - Boxplots. In Exercises 29-32, use the given data...Ch. 3.4 - Prob. 30BSCCh. 3.4 - Prob. 31BSCCh. 3.4 - Boxplots. In Exercises 29-32, use the given data...Ch. 3.4 - Prob. 33BSCCh. 3.4 - Boxplots from Larger Data Sets In Appendix B. In...Ch. 3.4 - Prob. 35BSCCh. 3.4 - Boxplots from Larger Data Sets In Appendix B. In...Ch. 3.4 - Prob. 37BBCh. 3.4 - Prob. 38BBCh. 3 - Find the mean of these times that American...Ch. 3 - What is the median of the sample values listed in...Ch. 3 - Prob. 3CQQCh. 3 - The standard deviation of the sample values in...Ch. 3 - The taxi-in times for 48 flights that landed in...Ch. 3 - You plan to investigate the variation of taxi-in...Ch. 3 - Consider a sample taken from the population of all...Ch. 3 - Consider a sample taken from the population of all...Ch. 3 - Approximately what percentage of taxi-in times is...Ch. 3 - Prob. 10CQQCh. 3 - Ergonomics When designing an eye-recognition...Ch. 3 - z Score Using the sample data from Exercise 1,...Ch. 3 - Boxplot Using the same standing heights listed in...Ch. 3 - Prob. 4RECh. 3 - Prob. 5RECh. 3 - Aircraft Design Engineers designing overhead bin...Ch. 3 - Prob. 9RECh. 3 - Moan or Median? A statistics class with 40...Ch. 3 - Designing Gloves An engineer is designing a...Ch. 3 - Frequency Distribution Use the hand lengths in...Ch. 3 - Histogram Use the frequency distribution from...Ch. 3 - Stemplot Use the hand lengths from Exercise 1 to...Ch. 3 - Descriptive Statistics Use the hand lengths in...Ch. 3 - Normal Distribution Instead of using the hand...Ch. 3 - Sampling Shortly after the World Trade Center...Ch. 3 - Prob. 8CRE
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