MANAGEMENT INFORMATION SYSTEMS
15th Edition
ISBN: 9780134640037
Author: LAUDON
Publisher: PEARSON
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Chapter 3, Problem 9HMP
Explanation of Solution
Justification:
“Yes”, customers are concerned about the level of customer service.
- One of the important part about business is customer satisfaction.
- It shows the growth of the business and developing the business to next level...
Explanation of Solution
The company will use
T-Mobile can incorporate the following information systems to solve the issues:
- Operational dashboard:
- It should contain a data related to the number of customers, their locations and the data usage per day statistics, and the statistics report for call rates.
- This provides a real time network coverage quality.
- Competitor dashboard:
- This gives the information about strategies work...
Explanation of Solution
Management decisions based on using information system:
- They can know about customer’s mentality based on the using the service level dashboard. This will lead to provide better service to customers...
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