Chapter 3, Problem 9HMP

Explanation of Solution

Justification:

“Yes”, customers are concerned about the level of customer service.

• One of the important part about business is customer satisfaction.
• It shows the growth of the business and developing the business to next level...

Explanation of Solution

The company will use information system to find the answer:

T-Mobile can incorporate the following information systems to solve the issues:

• Operational dashboard:
  • It should contain a data related to the number of customers, their locations and the data usage per day statistics, and the statistics report for call rates.
  • This provides a real time network coverage quality.
• Competitor dashboard:
  • This gives the information about strategies work...

Explanation of Solution

Management decisions based on using information system:

• They can know about customer’s mentality based on the using the service level dashboard. This will lead to provide better service to customers...