EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Chapter 3, Problem 3DQ
Summary Introduction
Interpretation: Interlinking model of quality and profitability needs to be explained in connect to business and operations strategy along with few examples.
Concept Introduction: Quality and profitability is interlinked in such a way that a customer perceives higher value of a product which is designed in accordance with higher quality standards.
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