EBK ESSENTIALS OF STATISTICS FOR BUSINE
8th Edition
ISBN: 8220103648783
Author: Anderson
Publisher: CENGAGE L
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Textbook Question
Chapter 2.1, Problem 7E
The Canmark Research Center Airport Customer Satisfaction Survey uses an online questionnaire to provide airlines and airports with customer satisfaction ratings for all aspects of the customers’ flight experience (airportsurvey website, July 2012). After completing a flight, customers receive an e-mail asking them to go to the website and rate a variety of factors, including the reservation process, the check-in process, luggage policy, cleanliness of gate area, service by flight attendants, food/beverage selection, on-time arrival, and so on. A five-point scale, with Excellent (E), Very Good (V), Good (G), Fair (F), and Poor (P), is used to record customer ratings. Assume that passengers on a Delta Airlines flight from Myrtle Beach, South Carolina, to Atlanta, Georgia, provided the following ratings for the question, “Please rate the airline based on your overall experience with this flight.” The sample ratings are shown below.
- a. Use a percent frequency distribution and a bar chart to summarize these data. What do these summaries indicate about the overall customer satisfaction with the Delta flight?
- b. The online survey questionnaire enabled respondents to explain any aspect of the flight that failed to meet expectations. Would this be helpful information to a manager looking for ways to improve the overall customer satisfaction on Delta flights? Explain.
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Chapter 2 Solutions
EBK ESSENTIALS OF STATISTICS FOR BUSINE
Ch. 2.1 - The response to a question has three alternatives:...Ch. 2.1 - A partial relative frequency distribution is...Ch. 2.1 - A questionnaire provides 58 Yes, 42 No, and 20...Ch. 2.1 - For the 20102011 viewing season, the top five...Ch. 2.1 - In alphabetical order, the six most common last...Ch. 2.1 - Nielsen Media Research provided the list of the 25...Ch. 2.1 - The Canmark Research Center Airport Customer...Ch. 2.1 - Data for a sample of 55 members of the Baseball...Ch. 2.1 - Prob. 9ECh. 2.1 - Online Hotel Ratings. TripAdvisor is one of many...
Ch. 2.2 - Consider the following data. a. Develop a...Ch. 2.2 - Consider the following frequency distribution....Ch. 2.2 - Construct a histogram for the data in exercise 12....Ch. 2.2 - Consider the following data. a. Construct a dot...Ch. 2.2 - Prob. 15ECh. 2.2 - Prob. 16ECh. 2.2 - A doctor’s office staff studied the waiting times...Ch. 2.2 - CBSSports.com developed the Total Player Ratings...Ch. 2.2 - Based on the tons handled in a year, the ports...Ch. 2.2 - CEO Time in Meetings. The London School of...Ch. 2.2 - Prob. 21ECh. 2.2 - Top U.S. Franchises. Entrepreneur magazine ranks...Ch. 2.2 - The DATAfile EngineeringSalary contains the median...Ch. 2.2 - Each year America.EDU ranks the best paying...Ch. 2.2 - Prob. 26ECh. 2.3 - The following data are for 30 observations...Ch. 2.3 - The following observations are for two...Ch. 2.3 - Daytona 500 Automobile Makes Average Speeds. The...Ch. 2.3 - Daytona 500 Average Speeds of Winners. The...Ch. 2.3 - Recently, management at Oak Tree Golf Course...Ch. 2.3 - Household Income Levels. The following...Ch. 2.3 - Values of World’s Most Valuable Brands. Each year...Ch. 2.3 - Revenue of World’s Most Valuable Brands. Refer to...Ch. 2.3 - Prob. 35ECh. 2.4 - The following 20 observations are for two...Ch. 2.4 - Consider the following data on two categorical...Ch. 2.4 - The following crosstabulation summarizes the data...Ch. 2.4 - Driving Speed and Fuel Efficiency. A study on...Ch. 2.4 - The Current Results website lists the average...Ch. 2.4 - Hypertension and Heart Disease. People often wait...Ch. 2.4 - Smartphone Ownership. Consider the following...Ch. 2.4 - Store Managers Time Study. The Northwest regional...Ch. 2 - SAT Scores. The SAT is a standardized test used by...Ch. 2 - Median Household Incomes. The file MedianHousehold...Ch. 2 - State Populations. Data showing the population by...Ch. 2 - A startup companys ability to gain funding is a...Ch. 2 - Complaints Reported to BBB. Consumer complaints...Ch. 2 - The term Beta refers to a measure of a stocks...Ch. 2 - Education Level and Household Income. The U.S....Ch. 2 - Western University has only one womens softball...Ch. 2 - Best Places to Work. Fortune magazine publishes an...Ch. 2 - Prob. 53SECh. 2 - Colleges’ Year Founded and Percent Graduated....Ch. 2 - Colleges’ Year Founded and Cost. Refer to the data...Ch. 2 - Colleges’ Cost and Percent Graduated. Refer to the...Ch. 2 - Google has changed its strategy with regard to how...Ch. 2 - Zoo Member Types and Attendance. A zoo has...Ch. 2 - Pelican Stores, a division of National Clothing,...Ch. 2 - The movie industry is a competitive business. More...Ch. 2 - Cincinnati, Ohio, also known as the Queen City,...
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