Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
expand_more
expand_more
format_list_bulleted
Concept explainers
Textbook Question
Chapter 2, Problem 9P
A company offers ID theft protection wing leads obtained from client banks. Three employees work 40 hours a week on the leads, at a pay rate of $25 per hour per employee. Each employee identifies an average of 3,000 potential lead, a week from a list of $ 5,000. An average of 4 percent actually sign up for the service, paying a one-time fee of $70. Material costs are $1,000 per week, and Overhead costs arc $9,000 per week. Calculate the multifactor productivity for this operation in fees generated per dollar of input.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
Williams Performance Co. manufactures sports cars. After making a sale, the salesperson sends thecar to be detailed before the customer takes it home. Detailing the car takes 30 minutes at a cost of$15 per hour for direct labor and $5 per car for materials. If the company is open 5 days per week andsells an average of five cars per day, what is the average cost per 5-day week for detailing cars?
Compare the lien service system with Southwest airlines to a full-service airline such as United or others, with the following
Boarding ProcessCabin ServiceTransferring to other flights Frequent flyer programBaggage HandlingSeat AssignmentService encounters
What written materials should the supervisor provide for new letter carriers in light of what Carol Burgess already provides?
Carol Burgess is a letter carrier and a part-time trainer of letter carriers for the U.S. Postal Service in a major city on the west coast. She trains all new letter carriers in her service area, which encompasses the northern half of her state. Over the past five years she has trained 318 new letter carriers. Typically,the training is offered prior to the new letter carrier’s entry onto the job, although sometimes it occurs shortly thereafter.The training program typically encompasses both the orientation of new employees to the U.S. Postal Service and the development of specific skills needed by the new letter carrier. The latter involves practice in casing mail (i.e., sorting) to appropriate locations of a case in preparation for delivery,reading maps, determining appropriate sequencing of delivery, and customer relations. The total training program takes…
Chapter 2 Solutions
Operations Management
Ch. 2.7 - Prob. 1.1RQCh. 2.7 - Prob. 1.2RQCh. 2.7 - Prob. 1.3RQCh. 2.7 - Prob. 2.1RQCh. 2.7 - Prob. 2.2RQCh. 2 - Prob. 1DRQCh. 2 - List the key ways that organizations compete.Ch. 2 - Prob. 3DRQCh. 2 - Prob. 4DRQCh. 2 - Prob. 5DRQ
Ch. 2 - Contrast the terms strategies and tactics.Ch. 2 - Contrast Organization and operations strategy.Ch. 2 - Prob. 8DRQCh. 2 - Prob. 9DRQCh. 2 - Prob. 10DRQCh. 2 - Prob. 11DRQCh. 2 - Prob. 12DRQCh. 2 - Prob. 13DRQCh. 2 - Prob. 14DRQCh. 2 - Prob. 15DRQCh. 2 - Who needs to be involved in formulating...Ch. 2 - Prob. 2TSCh. 2 - Prob. 3TSCh. 2 - Prob. 1CTECh. 2 - Prob. 2CTECh. 2 - Prob. 3CTECh. 2 - Prob. 4CTECh. 2 - Prob. 5CTECh. 2 - Prob. 1PCh. 2 - Prob. 2PCh. 2 - Prob. 3PCh. 2 - Prob. 4PCh. 2 - Prob. 5PCh. 2 - Prob. 6PCh. 2 - Prob. 7PCh. 2 - Prob. 8PCh. 2 - A company offers ID theft protection wing leads...Ch. 2 - Prob. 1.1CQCh. 2 - Prob. 1.2CQCh. 2 - Prob. 1.3CQCh. 2 - Prob. 2.1CQCh. 2 - Prob. 2.2CQCh. 2 - Prob. 2.3CQCh. 2 - Prob. 2.4CQCh. 2 - Prob. 2.5CQCh. 2 - Prob. 2.6CQCh. 2 - Prob. 2.7CQCh. 2 - Prob. 1OTQCh. 2 - Prob. 2OTQCh. 2 - Prob. 3OTQCh. 2 - Prob. 4OTQCh. 2 - Prob. 5OTQCh. 2 - Prob. 6OTQCh. 2 - Prob. 7OTQ
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- The check book balance of Ccc Company on December 31,2020 was P4,000,000. Data about certain cash items follow. • A customer amounting to P200,000 dated January 2,2021 was not included in the December 31,2020 checkbook balance. • Another customer check for P500,000 deposited on December 22,2020 was included in its checkbook balance but returned by the bank for insufficiency of fund. The check was deposited on January 5, 2021 and cleared two days. + A P400,000 check payable to supplier dated and recorded on December 30,2020 was mailed on January 16,2021. * A petty cash fund of P50,000 with the following summary on December 31,2020: Coins and Currencies 5,000 Petty cash vouchers 43,000 Return value of 20 cases of soft drinks 2,000 50,000 • A check of P43,000 was drawn on December 31,2020 payable to petty cash. 3. What is the "cash" balance on December 31,2020?arrow_forwardA student on a medical-surgical unit at a community hospital is currently enrolled in a HIT program at the local university. As part of the requirements for the HIT course, She is required to do an assignment linking health care interventions and patient outcomes. She returns to her place of employment at night for two weeks to audit patient charts and collect the data she needs for her assignment. She makes copies of the patient records that are particularly helpful and takes them home to write the final paper. Consider the following What, if anything, should the student have done differently in completing her college assignment instead of taking the medical records home with her?arrow_forwardA student on a medical-surgical unit at a community hospital is currently enrolled in a HIT program at the local university. As part of the requirements for the HIT course, She is required to finish an assignment linking health care interventions and patient outcomes. She returns to her place of employment at night for two weeks to audit patient charts and collect the data she needs for her assignment. She makes copies of the patient records that are particularly helpful and takes them home to write the final paper. Consider the following Has the student violated ethical principles by collecting patient data for a college assignment? Why or Why not?arrow_forward
- In which company randstad is more present as a temporary work service in the automotive sector in Germany ? In which company Adecco is more present as a temporary work service in the automotive sector in Germany ? In which company Manpower is more present as a temporary work service in the automotive sector in Germany ?arrow_forwardYou are an experienced machinist with a small tool shop. You have been asked to submit a bid to produce 12 special clamps for a new die that is under construction. You estimate that the material costs (metal and fasteners) for each clamp are $150.00. You also estimate that 10.65 labor hours are needed to produce the first clamp. The value of your labor is $50/hour. From similar orders in the past, you estimate that there is a 90% learning curve for this type of work. Using this information, what is the lowest total bid (cumulative price for 12 clamps) you should submit if you charge a 25% markup on material and you wish to recoup your labor costs? Hint: set up formulas in Excel (see Moodle video). This is a long problem. Round your answer to 2 decimal places and DO NOT include the $ sign or a comma. For example, answer 4567.89 and NOT $4,567.89 Answer: Checkarrow_forwardsniparrow_forward
- Puff ‘n’ Stuff Services is a small company that assembles mailings for clients in the Atlanta area. Different-size en-velopes are stuffed with various items such as coupons, ad-vertisements, political messages, and so on, by a staff of workers, who are paid on a piece-rate basis. A time study ofa job has been conducted by an engineering consulting firmusing a subject stuffing manila envelopes. The observationsfrom the time study for 10 cycles of the five-element job andthe performance rating for each element are as follows. a. Using an allowance factor of 10%, compute the stan-dard time for this job. b. If the firm pays workers a piece rate of $0.03 per enve-lope for this job, what would the average worker make per hour, and what would the subject of the study makeper hour?arrow_forwardA bicycle component manufacturer produces hubs for bike wheels. Two processes are possible for manufacturing, and the parameters of each process are as follows: Process 1 Production rate Daily production time Process 2 35 parts/hour 4 hours/day 20% 15 parts/hour 7 hours/day 9% Percent parts rejected Assume that the daily demand for hubs allows all defect-free hubs to be sold. Select the process that maximizes profit per day if each part is made from $4 worth of material and can be sold for $30. Both processes are fully automated, and variable overhead cost is charged at the rate of $40 per hour.arrow_forwardWhat role does employee training play in the successful implementation of a continuity plan?arrow_forward
- Do not provide handwritten solution. Maintain accuracy and quality in your answer. Take care of plagiarism.arrow_forwardSuggest ONE advantage of having an insurance policy and ONE contributingfactor to errors in allocation of deductions from the perspective of an Operational Manager in the Claims Department. Suggest ONE advantage of having an insurance policy and ONE contributingfactor to errors in allocation of deductions from the perspective of an Strategic Manager in Underwriting Department.arrow_forwardTeachers at With-Hope Comprehensive school is attending a 4-day course at the Mamelodi Community Development Center to learn presentations of lessons using a data projector. All thanks to an anonymous donor who donated multiple data projectors which the school can use for presenting lessons. Which purpose regarding training and development manifests in the above scenarioarrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Inventory Management | Concepts, Examples and Solved Problems; Author: Dr. Bharatendra Rai;https://www.youtube.com/watch?v=2n9NLZTIlz8;License: Standard YouTube License, CC-BY