Case summary:
HR Company brings the concept of ‘experience economy’ to their operations. The innovation is akin to mass customization of products. The customization not only suitsthe menu but also the unique sound experience at the HR Company. As defined by the school, the trick is to develop a new game altogether in the business.
HR Company has been serving its customers since1971. They are operating in over 40 locations in US Country and other locations all over the world. They have a global strategy. The Company is not natural everywhere. They give special consideration to the supply chain of the accompanying store.
About half of HR Company’s outlets are franchised because of various political and social factors. The menus and tastes are sometimes tweaked to suit the local tastes and preferences. The company has been expanded keeping tourism in mind. But, the tourism industry is being affected by the economic fluctuations. Hence, they are moving to other destinations hoping that repeat business from those locals will help their stability.
To determine: The area on which HR Company fit in the four international operations strategies.
Want to see the full answer?
Check out a sample textbook solutionChapter 2 Solutions
OPERATIONS MANAGEMENT: SUSTAIN ACCESS C
- 5. When arranging for international shipments, what are the questions that an operations manager would want to ask and have answered before shipment?arrow_forwardList two reasons offshoring may be risky. What decisions might management reach at the end of the systems analysis phase, and what would be the next step in each case?arrow_forwardQ: How would you handle supply chain and logistics of your international business? Q: what is your plan of action with respect to business expansion and deadline with supply chain and logistics?arrow_forward
- Fernando Garza's firm wishes to use factor rating to help select an outsourcing provider of logistics services. a) With weights from 1 - 5 (5 being the highest) and ratings from 1 100 (100 being the highest), use the following table to help Garza make his decision. In the following table, compute the weighted average score for each of the three companies (enter your responses rounded to one decimal place). Criterion Quality Delivery Cost Weighted average score: The best outsource provider is b) Garza decides to increase the weights for quality, delivery, and cost to 10, 6, and 4, respectively. If each weight is doubled, the best outsource provider is How does this change your conclusions? OA. The conclusion changes since the weighted averages change. O B. The conclusion does not change but the weighted averages change. OC. The conclusion changes but the weighted averages do not change at all. OD. The conclusion does not change since the weighted averages do not change at all. c) If…arrow_forwardFernando Garza's firm wishes to use factor rating to help select an outsourcing provider of logistics services. Part 2 a) With weights from 1 − 5 (5 being the highest) and ratings from 1 − 100 (100 being the highest), use the following table to help Garza make his decision. In the following table, compute the weighted average score for each of the three companies (enter your responses rounded to one decimal place). Criterion Weight (W) Overnight Shipping Worldwide Delivery United Freight Quality 5 86 80 75 Delivery 3 74 90 68 Cost 2 66 81 92 Weighted average score: 78.478.4 83.283.2 76.376.3 Part 3 The best outsource provider is Worldwide DeliveryWorldwide Delivery . Part 4 b) Garza decides to increase the weights for quality, delivery, and cost to 10, 6, and 4,…arrow_forwardWhat markeing mix recommendations would you have for Callway as it attempts to increase international market share, especially in Asian markets?arrow_forward
- For managing global operation, explain its key issues to be considered.arrow_forwardCritical Thinking Outsourcing and offshoring are prac- tices often surrounded by controversy. What are the benefits of outsourcing for businesses? For consum- ers? What are the disadvantages of outsourcing for businesses? For consumers? Should outsourcing be regulated to protect U.S. interests both at home and abroad? Why or why not?arrow_forwardProvide a real-world example of a business that utilises global outsourcing, indicating the function/operation they outsource and from whom.arrow_forward
- What global operations strategy is most descriptive of McDonald’s?arrow_forwardIn the context of global operations, how do companies handle the localization and regional customization of NextGen systems?arrow_forwardFernando Garza's firm wishes to use factor rating to help select an outsourcing provider of logistics services.a) With weights from 1- 5 (5 highest) and ratings 1- 100 (100 highest), use the following table to help Garza make his decision: b) Garza decides to increase the weights for quali ty, delivery, and cost to I 0, 6, and 4, respectively. How does tllis change your concl usions? Why?c) If Overnight Shipping's ra tings for each of the factors increase by I 0%, what are the new results?arrow_forward
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.