According to the civil service board, a new rule came up that an employee will be given a promotion for the post of supervisor only when the employee clears the test. With the help of a written test, an employee's mental skills can be tested. Sheryl has 17 years of experience and as a manager, Maxine Othman expects Sheryl to take the place of supervisor due to her excellent skills and experience. Maxine did not like the new rule being popped in. However, after the assessment, Maxine was very much disappointed as Sheryl secured 12 t h rank. The one who secured 1 s t rank is one of the newly hired employees for the clerical post. Characters in the case: Sheryl, an employee aiming for the supervisor post Maxine, manager Adequate information: The test is conducted to select the best employee for promotion in relation to their mental skills. To determine: The fairness in selecting the right person for the job.

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Mostlarge businesses rely on many complex processes to keep them running smoothly. Two large areas that impact large areas of business and IT are ERP and CRM. Respond to the following questions: • How do ERP and CRM help a company? What are the drawbacks to setting up those different types of systems in a business? What direct effects do these systems have on customers?

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Chapter 2, Problem 1ED

Summary Introduction

Case summary:

According to the civil service board, a new rule came up that an employee will be given a promotion for the post of supervisor only when the employee clears the test. With the help of a written test, an employee's mental skills can be tested.

Sheryl has 17 years of experience and as a manager, Maxine Othman expects Sheryl to take the place of supervisor due to her excellent skills and experience. Maxine did not like the new rule being popped in. However, after the assessment, Maxine was very much disappointed as Sheryl secured 12^t^h rank. The one who secured 1^s^t rank is one of the newly hired employees for the clerical post.

Characters in the case:

Sheryl, an employee aiming for the supervisor post

Maxine, manager

Adequate information:

The test is conducted to select the best employee for promotion in relation to their mental skills.

To determine:

The fairness in selecting the right person for the job.

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