Operations Management
13th Edition
ISBN: 9780135173626
Author: HEIZER, Jay, RENDER, Barry, Munson, Chuck
Publisher: Pearson,
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Chapter 2, Problem 1CS
Summary Introduction
Case summary:
Company RL has a big market for tune-ups, lubrication, and oil changes for automobiles for over 2.5 million vehicles in the roads of Country U. At Company RL the service representatives are graduated by Company RL. Company RL is known to have a professional approach in performing the tasks providing more customer satisfaction.
To explain: The mission of Company RL.
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Students have asked these similar questions
Problem 1:
Practice Problems
Chapter 6 Managing Quality
The accounts receivable department has documented the following defects over a 30-day period:
Category
Frequency
Invoice amount does not agree with the check amount
108
Invoice not on record (not found)
24
No formal invoice issued
Check (payment) not received on time
18
30
Check not signed
8
Invoice number and invoice referenced do not agree
12
What techniques would you use and what conclusions can you draw about defects in the
accounts receivable department?
Problem 2:
Prepare a flow chart for purchasing a Big Mac at the drive-through window at McDonalds.
Problem 3:
Draw a fishbone chart detailing reasons why a part might not be correctly machined.
Problem 5:
Development of a new deluxe version of a particular software product is being
considered. The activities necessary for the completion of this project are listed in the
table below along with their costs and completion times in weeks.
Activity
Normal
Crash
Normal
Crash
Immediate
Time
Time
Cost
Cost
Predecessor
A
4
3
2,000
2,600
B
2
1
2,200
2,800
A
C
3
3
500
500
A
D
8
4
2,300
2,600
A
E
6
3
900
1,200
B, D
F
3
2
3,000
4,200
C, E
G
4
2
1,400
2,000
F
a. What is the project expected completion date?
b. What is the total cost required for completing this project on normal time?
c. If you wish to reduce the time required to complete this project by 1 week, which
activity should be crashed, and how much will this increase the total cost?
I need answer typing clear urjent no chatgpt used pls i will give 5 Upvotes.with diagram
Chapter 2 Solutions
Operations Management
Ch. 2 - Prob. 1EDCh. 2 - Based on the descriptions and analyses in this...Ch. 2 - Prob. 2DQCh. 2 - Prob. 3DQCh. 2 - Prob. 4DQCh. 2 - Prob. 5DQCh. 2 - Prob. 6DQCh. 2 - Prob. 7DQCh. 2 - As a library or Internet assignment, identify the...Ch. 2 - Prob. 9DQ
Ch. 2 - Prob. 10DQCh. 2 - Prob. 11DQCh. 2 - Prob. 12DQCh. 2 - Prob. 13DQCh. 2 - Prob. 14DQCh. 2 - Prob. 15DQCh. 2 - Prob. 16DQCh. 2 - Prob. 17DQCh. 2 - Prob. 18DQCh. 2 - Prob. 4PCh. 2 - Within the food service industry (restaurants that...Ch. 2 - Prob. 1PCh. 2 - Prob. 6PCh. 2 - Identify how changes in the external environment...Ch. 2 - Prob. 8PCh. 2 - Prob. 9PCh. 2 - Prob. 10PCh. 2 - Walker Accounting Software is marketed to small...Ch. 2 - Rao Technologies, a California-based high-tech...Ch. 2 - Prob. 13PCh. 2 - Prob. 1CSCh. 2 - Prob. 2CSCh. 2 - Prob. 3CSCh. 2 - Strategy at Regal Marine Video Case Regal Marine,...Ch. 2 - Prob. 1.2VCCh. 2 - Prob. 1.3VCCh. 2 - Prob. 1.4VCCh. 2 - Prob. 2.1VCCh. 2 - Prob. 2.2VCCh. 2 - Prob. 2.3VCCh. 2 - Prob. 3.1VCCh. 2 - Prob. 3.2VCCh. 2 - Prob. 3.3VCCh. 2 - Prob. 3.4VC
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