Operations Management: Processes And Supply Chains (12th Edition) (what's New In Operations Management)
12th Edition
ISBN: 9780134742205
Author: Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman
Publisher: PEARSON
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 2, Problem 13P
A
Summary Introduction
Interpretation: A process chart for the given information in the production involved should be plotted.
Concept Introduction: A flowchart is a diagrammatic representation of a step-by-step approach involved in the workflow or process.
B
Summary Introduction
Interpretation: The total labor cost that can be incurred under this process should be determined.
Concept Introduction: A flowchart is a diagrammatic representation of a step-by-step approach involved in the workflow or process.
C
Summary Introduction
Interpretation: A process chart for the given information in the production involved should be plotted.
Concept Introduction: A flowchart is a diagrammatic representation of a step-by-step approach involved in the workflow or process.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Heizer and Render advises that when analyzing and designing processes to transform resources into goods, the followingquestions should be asked:- Is the process designed to achieve competitive advantage in terms of differentiation, response or low cost?- Does the process eliminate steps that do not add value?- Does the process maximize customer value as perceived by the customer?- Will the process win orders?A Time-Function Map is similar to a flow process chart, but with time added to the horizontal axis. With time-function mapping,notes indicate the activities and arrows indicate the flow direction, with time on the horizontal axis.
1. Choose a process within your organization and construct a Baseline Time-Function Map
Heizer and Render advises that when analyzing and designing processes to transform resources into goods, the followingquestions should be asked:- Is the process designed to achieve competitive advantage in terms of differentiation, response or low cost?- Does the process eliminate steps that do not add value?- Does the process maximize customer value as perceived by the customer?- Will the process win orders?A Time-Function Map is similar to a flow process chart, but with time added to the horizontal axis. With time-function mapping,notes indicate the activities and arrows indicate the flow direction, with time on the horizontal axis.
A call centre that handles customer service telephone calls is monitored by information system that collects data on the number of calls each representative received and the length of time each representative took to answer each call and then to respond to the question or request for service. Managers at the call centre can easily obtain statistics on virtually any part of the process. And data collection is built into the system, making it unintrusive. Obviously, the manager‟s goal is to make sure all calls are answered quickly and that customers are satisfied. Information from the system can then be used in a variety of ways. For instance, a manager can use the information from the system to compare a worker‟s output to that of his colleagues, to his own earlier output, to historical outputs reflecting similar work conditions at other times. He can evaluate the number and duration of calls service representatives answer on a given day.
3. What uses of the…
Chapter 2 Solutions
Operations Management: Processes And Supply Chains (12th Edition) (what's New In Operations Management)
Ch. 2 - Prob. 3DQCh. 2 - Prob. 4DQCh. 2 - Consider the range of processes in the financial...Ch. 2 - Prob. 6DQCh. 2 - Continuous improvement recognizes that many small...Ch. 2 - Prob. 8DQCh. 2 - Paul O’Neill, former U.S. Treasury Secretary,...Ch. 2 - Dr. Gulakowicz is an orthodontist. She estimates...Ch. 2 - Two different manufacturing processes are being...Ch. 2 - The operations manager at Sebago Manufacturing is...
Ch. 2 - Consider the Custom Molds, Inc., case at the end...Ch. 2 - Founded in 1970, ABC is one of the world’s...Ch. 2 - Prepare a flowchart of the field service division...Ch. 2 - Big Bob’s Burger Barn would like to graphically...Ch. 2 - Prob. 10PCh. 2 - Suppose you are in charge of a large mailing to...Ch. 2 - Diagrams of two self-service gasoline stations,...Ch. 2 - Prob. 13PCh. 2 - Prob. 14PCh. 2 - A time study of an employee assembling peanut...Ch. 2 - Prob. 18PCh. 2 - Prob. 19PCh. 2 - Prob. 20PCh. 2 - Prob. 21PCh. 2 - Prob. 22PCh. 2 - Prob. 23PCh. 2 - Smith, Schroeder, and Torn (SST) is a short-haul...Ch. 2 - Prob. 25PCh. 2 - Prob. 26PCh. 2 - Prob. 27PCh. 2 - Prob. 28PCh. 2 - Prob. 29PCh. 2 - Prob. 30PCh. 2 - Prob. 31PCh. 2 - Prob. 32PCh. 2 - Prob. 33PCh. 2 - Prob. 1AMECh. 2 - What percentage of overall complaints do the three...Ch. 2 - Prob. 3AMECh. 2 - Prob. 1VCCh. 2 - What are the benefits that the POI program can...Ch. 2 - Prob. 3VCCh. 2 - What are the major issues facing Tom and Mason...Ch. 2 - Prob. 1.2CCh. 2 - Prob. 1.3CCh. 2 - Prob. 2.1CCh. 2 - Prob. 2.2CCh. 2 - Prob. 2.3C
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- A call centre that handles customer service telephone calls is monitored by information system that collects data on the number of calls each representative received and the length of time each representative took to answer each call and then to respond to the question or request for service. Managers at the call centre can easily obtain statistics on virtually any part of the process. And data collection is built into the system, making it unintrusive. Obviously, the manager‟s goal is to make sure all calls are answered quickly and that customers are satisfied. Information from the system can then be used in a variety of ways. For instance, a manager can use the information from the system to compare a worker‟s output to that of his colleagues, to his own earlier output, to historical outputs reflecting similar work conditions at other times. He can evaluate the number and duration of calls service representatives answer on a given day. 1. Rationally, what are the…arrow_forwardAnswer 23 pleasearrow_forwardCreate a swim-lane process map for placing and receiving an order at a fast food restaurant. Please choose a restaurant where you can see the food being prepared (e.g Panera Bread, McDonalds, Arbys, Subway, Taco Bell, etc.). > Your process map will have three swim-lanes: you, cashier (taking your order), and cook (preparing food). You do not need to include any metrics (times, distances, etc.).arrow_forward
- A process has seven elements composed of combination of worker and machine. Elements A, B, D, and F are worker-controlled while elements C and E are machine controlled. Element G is a worker-controlled irregular element performed every five cycles Machines are idle during elements A, D, and G. Two units are produced every cycle. Below are the observed time (in minutes) and performance rating of each element. Work Element Observed Time (in minutes) Performance Rating A 0.75 115% B 1.20 120% C 1.40 N.A. D 1.05 90% E 1.25 N.A. F 1.20 105% G 1.60 85% Worker's allowance is 20% a) Determine Normal Time . Answer in 4 decimal placesb) What is the standard time? Round up answer in 2 decimal places.c) If the worker's performance during actual production is 125% on all manual elements for seven hours worked on an eight-hour shift, how many units will be produced? Round up answer in integer value.d) Determine the worker's efficiency (in percentage). Answer in 2 decimal placesarrow_forwardWellplace Insurance Company processes insurance policy applications in batches of 25. One day, they had fifteen batches to process and, after inspection, it was found that four batches had nonconforming policies. One batch had one nonconformance, another had five, another had two, and another had six nonconformance. a. What was the proportion nonconforming for each batch? Round your answers to two decimal places. The proportion nonconforming for the first batch: The proportion nonconforming for the second batch: The proportion nonconforming for the third batch: The proportion nonconforming for the fourth batch: b. What was the nonconformance per unit (NPU) in total for the fifteen batches? Round your answer to three decimal places. Total nonconformances per unit for all batches:arrow_forwardCan a process be frozen in the midst of another process it is executing? Provide justifications for your answers, please.arrow_forward
- Describe how THE PROCESS DIAGRAM BELOW they could be improved and make recommendations for their improvement.arrow_forwardLa Trobe university hire you as a consultant to model the student enrolment process using BPMN. Note, during the enrolment process student will select units of study (subjects), confirm their financial liability, upload a photo for a student card and complete other required administrative tasks. Your task is to model the process using BPMN.arrow_forwardWellplace Insurance Company processes insurance policy applications in batches of 25. One day, they had fifteen batches to process and, after inspection, it was found that four batches had nonconforming policies. One batch had four nonconformances, another had eight, another had one, and another had five nonconformance. a. What was the proportion nonconforming for each batch? Round your answers to two decimal places. The proportion nonconforming for the first batch: The proportion nonconforming for the second batch: The proportion nonconforming for the third batch: The proportion nonconforming for the fourth batch: b. What was the nonconformance per unit (NPU) in total for the fifteen batches? Round your answer to three decimal places. Total nonconformances per unit for all batches:arrow_forward
- There are two aspects to process management: procedures and developing such key competencies as process capability, flexibility, capacity, and cost efficiency. In the long-run, it also involves process improvement aimed at producing and delivering products that will satisfy targeted customer needs better. and process control. The first aspect involves structuring the process, designing operating Select one: a. product improvement b. process planning C. process improvement d. product planning A computer repair service has a design capacity of 80 repairs per day. Its effective capacity, however, is 74 repairs per day, and its actual output is 62 repairs per day. What is the utilization of the computer repair service? Select one: a. 80% b. 78% C. 84% d. 93%arrow_forwardConsider the range of processes in the financial services industry. What position on the customer-contact matrix would the process of selling financial services to municipalities occupy? The process of preparing monthly fund balance reports? Explain why they would differ.arrow_forwardIf you don't provide an adequate response, the experts will downvote your answer. What exactly is meant by the term "process framework"? In the process models, what are the five general actions that take place?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,