Management (14th Edition)
Management (14th Edition)
14th Edition
ISBN: 9780134527604
Author: Stephen P. Robbins, Mary A. Coulter
Publisher: PEARSON
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Chapter 2, Problem 11ED
Summary Introduction

To explain:

The means by which the incident of the sports event could be used in teaching a workforce of decision making and the ethical element involved.

Introduction:

Managers often use real life scenarios to instill certain values and knowledge within their teams. The incident of the sports title that was removed from the winning team as a result of a scandal is a good example in relation to the above. The said incident could be used to show how important it is for a manager to make correct decisions with greater emphasis on the ethical element involved.

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This week’s assignment revisits the strategic initiative proposed in the Module 2 Critical Thinking assignment. What are the organization’s key processes? Given your strategic initiative, what processes must be done exceptionally well for the strategic initiative to succeed? Given these key processes, what metrics should be used to monitor the execution of these processes? (Key performance indicators typically include measures of customer satisfaction, internal process quality, employee satisfaction, and financial performance.) Monitoring processes and KPIs are part of the control process to achieve goals related to quality and efficiency. Policy creation also supports achieving goals and communicating expectations.  For this assignment describe the organization. Then diagram and describe the organization’s value chain. Given the strategic initiative, identify key performance indicators (KPIs) per critical value chain section, explain how the KPI would be measured, describe or…
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