Chapter 2, Problem 11CT

Summary Introduction

To determine:

How the use of digital communication has overtaken face to face and voice to voice communication in the workplace and if this shift changed the fundamental process of communication?

Introduction

Digital communication: Communicating the information digitally, for example, email.

Explanation of Solution

Given information:

Digital communication has changed the communication ways.

Digital communication has overtaken due to the following benefits:

1. Its fast, accurate and easy to document.

2. Easy to communicate with multiple people at a time.

3. There is a chance to edit and revise the message so there are fewer mistakes.

and many more ...

There are certain disadvantages attached to it as well. The messages can be misinterpreted as body language, facial expressions which also adds value to the message, are missing. Emails are less personal than face to face conversations.

Thus, the fundamental process of communication should not lose its worth as it can shape the culture of organization and employee engagement. More interaction and socializing can make the relationship among workers strong. The motivation of employees could not be attained on emails. It has to be gained personally.